If you switched to Sprint to get away from T-Mobile, then T-Mobile is like an ex that you just can’t shake. You might be hopeful that the class action lawsuit can undo the 2020 T-Mobile-Sprint merger.
But sometimes the best way to deal with an ex (wireless service provider), is to cut and run. And the only way to cancel is to call T-Mobile:
- Dial 611 from your T-Mobile phone
- Call T-Mobile Customer Care: 1-800-937-8997
If you want to cancel the T-Mobile services of someone who passed away, then you can call this number instead: 1-877-746-0909
How to Cancel T-Mobile Home Internet Service
As mentioned above, the only way to cancel your T-Mobile Services is to call T-Mobile by dialing 611 from your T-Mobile phone or calling T-Mobile Customer Care at 1-800-937-8997
However, you can’t close your T-Mobile account if you leave any plans active. So be sure to tell T-Mobile to cancel these plans as well:
- Tablet Data Plans
- Smartwatch Plans
- Hotspot Data Plans
To confirm that your account was successfully closed, call 1-855-977-5086. Make sure you have your T-Mobile PIN on hand.
You’ll need to confirm that your account has been canceled successfully before the end of your current billing period unless you want to pay for an extra month of service.
Cancel You Cancel T-Mobile Services Online or In-App?
No, you can’t cancel your T-Mobile Services online or through the T-Mobile App. You’ll need to dial 611 from your T-Mobile phone or 1-800-937-8997 if you want to cancel.
Can You Keep Your Phone Number if You Cancel T-Mobile Services?
Yes, but you’ll need to ensure that you’re up to date with all of your T-Mobile payments. You can confirm this by dialing 611 on your T-Mobile phone and confirming that you’re currently debt-free.
But before you start shopping for a new carrier, you’ll need to do two things:
- Keep your T-Mobile PIN handy (it’s the only way you can confirm your identity after canceling)
- Generate a Number Transfer PIN on the T-Mobile App
How Much Does it Cost to Cancel T-Mobile Service?
T-Mobile doesn’t charge any costs for cancellation of their services, although you may be required to pay some restocking fees when a phone is returned before it is fully paid.
Recommended articles:
- How to Cancel AT&T Internet Service
- How to Cancel Spectrum Services
- How to Cancel Verizon Wireless Service
- How to Cancel Consumer Cellular Phone Service
Prepaid Account Suspension
If your account becomes Not Paid, it will be automatically shelved and suspended.
- For you to extend the service period, you must recharge your prepaid account.
- Those in Not Paid status for over 120 days may face cancellation and loss of mobile numbers.
Just in case your device was misplaced or stolen, prepaid accounts can only be voluntarily frozen.
- To suspend the services of your phone, IMEI has to be blocked
- Even if you choose not to use the service this month, you will still have to pay them every month.
- The suspension can be permanent as long as there is a balance on that account number.
- During this one month, any Device Protection features on the account will disappear from the system and cannot be added back again.
- In case the device is found by you, then you can unblock your device IMEI easily and resume service
How to Report Lost or Stolen Device
Below are steps that you should follow when reporting a lost or stolen device:
- Log In to your T-Mobile account.
- Select Line details from the home screen.
- Scroll down and select Report Lost or Stolen.
- To suspend, select Yes, suspend line. If you do not suspend the line, the device IMEI will not be blocked, as your device and service can still be used.
- Click IMEI block network type.
- Read and accept the terms and conditions and click Submit
Summary
The only way to cancel your T-Mobile Account is to call T-Mobile by dialing 611 from your T-Mobile phone or dialing 1-800-937-8997.
Keep in mind that you can’t close your T-Mobile account if you leave any plans active (Tablet Data Plans, Smartwatch Plans, Hotspot Data Plans).
