In this day and age, there are a plethora of phone and internet services to choose from. And while the cancellation process can be daunting, it could bode well for your long-term financial health. It’s important that you pay attention to the prices and offerings of an internet provider so then you know when it is time to make the move.
If you are looking to cancel AT&T internet, here’s how to go about it by using the online system or canceling over the phone. You’ll also learn what you need to know about early termination fees and how to reach the customer service line.
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What Comes With AT&T Internet?
AT&T offers a variety of fiber and wireless service options with no contracts. There are also small business connectivity services available. You can choose between different packages that vary in internet connection speed and cost.
How (and how often) you plan to use the internet can help you decide which package to choose. For instance, if you’re planning to use email and light internet surfing, you could opt for a lower-cost package, whereas HD streaming, file sharing, or other services may require a higher-cost package.
Internet service through AT&T is available in select areas. The states where you can hold an AT&T internet account include Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Wisconsin.
How Much Does AT&T Internet Cost?
AT&T internet costs vary depending on the speed that you choose. You can expect to pay $55–$80 plus tax per month.
If you combine AT&T internet with other offerings, you can pay a single price to bundle the services. Such services might include cell phone service, home phone service, or TV service.
How to Cancel AT&T Internet
To cancel AT&T internet online
If you have an AT&T residential DSL High-Speed Internet package, you can cancel your service online. For service cancellation:
- Head to att.com
- In the top menu, select Support
- Click Bill & Account
- Select the boxes for Move, Change, Suspend, and Cancel Service
- Select Cancel and Suspend
- Under Cancel Your Service, select Solution
- At the bottom of the page, click Show More
- To continue with canceling, click Submit an Online Cancellation Request
- Once you log in, go to your Account page and submit your cancellation request
To cancel AT&T internet over the phone
In many cases, you’ll need to call AT&T to cancel your internet service. When calling customer service to cancel:
- Make sure you are the primary account holder
- Have your account number and PIN ready
- Call the AT&T customer service number at (800) 288-2020 during regular business hours
- Follow the instructions to cancel service
In the event that you cannot cancel your service by internet or calling the customer service line, visit a retail location to speak with an AT&T representative.
Things to Consider Before Canceling AT&T Internet
Prior to 2021, you would receive a refund for the service already paid for but not yet used if you canceled your service. Now, AT&T no longer issues prorated refunds. That means that if you cancel, you won’t get a refund for the time that you didn’t use.
You may also be subject to an early termination fee or other service fees if you cancel your AT&T internet service. Early termination fees vary depending on how soon after opening your account you decide to terminate the service.
You are also responsible for returning all equipment after your cancellation date.
What Is an Early Termination Fee?
AT&T internet does not have a contract. However, you can sign up with a deal or promotion that comes with a term commitment. A term commitment might mean that you have to use the service for 12 months in order to get the deal. If you try to cancel AT&T internet before that year is up, you may be subject to early termination fees.
The cost of early termination fees vary based on how soon after opening the account you’ve decided to terminate the service. The fee is prorated by month.
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Cancellation after 1 month of service $180*
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Cancellation after 2 months of service $165
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Cancellation after 3 months of service $150
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Cancellation after 4 months of service $135
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Cancellation after 5 months of service $120
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Cancellation after 6 months of service $105
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Cancellation after 7 months of service $90
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Cancellation after 8 months of service $75
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Cancellation after 9 months of service $60
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Cancellation after 10 months of service $45
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Cancellation after 11 months of service $30
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Cancellation after 12 months of service $15
*You will not receive a cancellation fee if you terminate your internet service online, by calling the customer service number, or by visiting a retail location within 14 days of opening the account.
If You Don't Want to Cancel AT&T Internet
AT&T provides other options rather than canceling your internet service.
Update your address
Rather than canceling, you can update to a new service address if you move. You can do this easily by visiting att.com, or you can call customer service for assistance with changing your service to the new address. It helps to have your account number and PIN ready.
Swap your internet service
When you log in to your AT&T account, you can see all of the AT&T plans available to you. Rather than canceling your internet service, you can update your service to one that better fits your needs.
For instance, if you have top-tier internet through AT&T and feel like you are paying too much, consider downsizing to a more budget-friendly option.
Transfer billing to someone else
This can come in handy if you have an AT&T bundle, like internet, phone, and TV service. You can transfer part or all of your bill to another person. But first, make sure that your account is current with no past-due balance.
You’ll also need to separate the individual services, such as internet and phone, before transferring them to a new owner. The new owner will be able to recombine the services into a bundle after a billing cycle or two. They’ll just need to contact customer service. Until then, they will receive separate bills for the individual AT&T services for each billing period.
Put your service on hold
You may be able to temporarily suspend your AT&T service in certain circumstances. There are options available for military deployments, natural disasters, and other specific reasons, such as vacations. Suspension may come with a monthly cost, but it will be less than your current rate.
Frequently Asked Questions
How much does it cost to cancel AT&T internet service?
You can cancel your AT&T internet service for any reason within 14 days of opening the account without getting an early termination fee. After 14 days, you may be subject to a fee if you opened your account with a service commitment. This may be the case if you took advantage of a promotion.
The early termination fee costs $15 for each month left in the term commitment when you break the agreement. For instance, if you cancel your internet service nine months into a twelve month commitment, you’ll have to pay a $45 early termination fee ($15 for three months).
Does AT&T still offer DSL?
AT&T no longer offers DSL (digital subscriber line) due to environmental sustainability efforts. However, DSL customers can still access help with equipment and connection issues via the AT&T support center.
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