How to Cancel Consumer Cellular Phone Service

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how to cancel consumer cellular
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Are you fed up with billing errors, unhelpful customer service, or defective products from Consumer Cellular? Many customers have voiced their frustrations and shared experiences of unauthorized charges, long wait times, and phone repair and replacement issues. If you’re ready to leave these headaches behind, this guide will walk you through the steps on how to cancel Consumer Cellular phone services quickly and easily. It’s time to reclaim your peace of mind and find a provider that truly meets your needs.

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How to Cancel Consumer Cellular Phone Service

  1. Have your account details ready
  2. Call their Customer Support team at (888) 345-5509
  3. Ask for cancelation of subscription
  4. Provide your account details
  5. Ask if you need to return any leased equipment
  6. Ask if you have to settle any fees or balance for your account
  7. Ask if there are refunds on your account
  8. Ask for confirmation of cancellation

Consumer Cellular’s customer support is available from Monday to Friday, 5 a.m.–6 p.m., and on weekends from 6 a.m.–5 p.m. Pacific Time

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Consumer Cellular Terms and Conditions

Here are the Key points to know about Consumer Cellular Terms and Conditions:

Service Agreement:

  • Start and End: Your service begins when it’s activated and lasts until you or Consumer Cellular decide to end it.
  • No Contract Length: There’s no set term you need to keep the service.

Risk-Free Guarantee:

  • 30-Day Risk-Free Period: As a new customer, you can cancel your service and return any device within 30 days. There’s a 500MB limit on data usage for this guarantee. If you stay within this limit and cancel, you’ll get a full refund minus any usage fees.
  • Extended Period for AARP Members: If you’re an AARP member, you get 45 days to try the service under the same conditions.

Cancellation Policy:

  • Cancel Anytime: You can cancel your service at any time by calling their customer support hotline
  • Final Charges: You’re responsible for all charges up to the cancellation date such as service usage fees, international and roaming charges, late fees, third-party charges, etc. (if applicable only)
  • Prorated Fees: If you cancel after 30 days or if you’ve used more than 500MB, your final bill will include prorated service fees.
  • No Cancellation Fee: You can cancel your Consumer Cellular service at any time without being charged a cancellation fee.
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Device Returns:

  • Condition Requirement: Devices must be in like-new condition and returned with the original packaging.
  • Fees for Damaged Returns: If the device is damaged or incomplete, there might be a restocking fee.
  • Third-Party Purchases: If you bought your device from another retailer, their return policy applies.

Reasons for Termination by Consumer Cellular:

  • Agreement Violations: Any behavior that breaks the service agreement.
  • Fraudulent or Abusive Usage: Patterns of use that seem fraudulent or abusive.
  • Abusive Behavior: Rude or threatening behavior towards customer service.
  • Illegal Activities: Using the service for illegal purposes.
  • Non-payment: Missing payments.
  • Credit Issues: Problems with credit that aren’t resolved by a deposit or advance payment.

Payment and Billing:

  • Late Payment Fees: If you miss a payment, you’ll be charged a $5 late fee. This fee is an estimate of the costs Consumer Cellular incurs from late or missed payments.
  • Collection Costs: If your account is sent to a collection agency, you’ll be responsible for the associated costs.
  • Billing Calculation: Usage and monthly fees are billed as specified in your rate plan. Airtime and other measured usage are billed in full-minute increments, rounded up to the next minute at the end of each call.
  • Billing for Shipped Devices: If your device is shipped to you, your service might be activated before you receive it, which means you could be charged for service during transit. You can request a credit for this charge by contacting customer service.

Refund Process:

  • Timeline: Refunds generally take 2-3 weeks to process after they receive your returned device. The refund should appear on your original payment method within 1-2 billing cycles.
  • Remaining Credits: Any remaining balance over $25 will be refunded to you within 90 days of cancellation.

For more details, you can check out the full Terms and Conditions and Return Policy on Consumer Cellular’s website.

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Best Alternatives to Consumer Cellular

Feature Mint Mobile Visible Boost Infinite
Network T-Mobile Verizon AT&T and T-Mobile
Coverage Extensive 5G and 4G LTE coverage Robust nationwide 4G LTE and 5G coverage Extensive 5G and 4G LTE coverage
Plan Pricing $15/mo for 5GB, up to $35/mo for unlimited data $45/mo for unlimited talk, text, and data $25/mo-$60/mo for unlimited talk, text, and data
Customer Service Online chat and email Chat through website and app Online and mobile app
Mobile Hotspot Included on higher-tier plans Included at no extra cost Available for $10/mo (up to 30GB)
International Features International calling add-ons No international roaming, some calling add-ons International roaming available, calls/texts add-on
Device Compatibility Unlocked GSM devices Unlocked CDMA and GSM devices Unlocked GSM devices, eSIM compatible
Contract Requirement No contract, prepaid plans No contract No contract
Special Features Free mobile hotspot on higher plans Unlimited data without data caps Set price of $25 per month forever


Many clients have decided to move on from Consumer Cellular due to mistakes with billing and terrible customer service. Call (888) 345-5509 to cancel your Consumer Cellular service. Tell them details about your account and ask them if it is possible to return any rented equipment when you request cancellation. Ask about any remaining fees that need confirmation and refunds that may be available. Ask for some type of validation of your cancellation so you have proof.

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Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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