Did the Netflix documentary “Lover, Stalker, Killer” scare you into learning how to cancel your POF subscription? Relax! Plenty of Fish (POF) is an online dating service that started in 2003 and remains one of the most popular dating apps today.
Although you can open a POF account for free, the magic happens when you avail of a paid subscription. For a monthly fee, you can upload up to 16 photos, see who viewed your profile, and, most importantly, find out who likes you!
However, Trustpilot gave POF an unimpressive score of 3.4 out of 5 stars with 53,150 reviews. There are complaints that the site attracts many scammers who post fake profiles because it is free to use.
If, like TrustPilot, you’re unimpressed with the results, find out how to cancel your POF subscription.
How to Cancel Your POF Subscription
There are plenty of ways to cancel your POF subscription. The easiest way is to log into your Account and click “Cancel Membership” in the “My Membership” section.
There are two other ways to cancel your subscription on the POF website:
- Fill out a contact form
- Open a live chat session with an agent.
You can also cancel your subscription via the App Store and Google Play if that’s where you purchased it. Lastly, you can email a cancelation request to [email protected].
How to Cancel Your POF Subscription on the Website
To cancel your POF subscription on the website, follow the steps below.
- Log into your Account.
- Go to “Manage Account.”
- Go to “Membership” and select “Account Type.”
- Go to “My Membership” and click “Cancel Membership.”
How to Cancel Your POF Subscription by Contact Form
Follow the steps below to cancel your POF subscription by completing a contact form.
- Go to the POF Help Center page.
- Click the directional arrow inside the search field.
- Click “I Need Help,” then fill out the required fields.
- In the search field “How can we help?” select “Support on billing or payments.”
- In the search field “Tell us more,” select “I want to cancel my subscription.”
- Review your information, then click “Submit.”
How to Cancel Your POF Subscription by Live Chat
Follow the steps below to cancel your POF subscription by accessing live chat.
1. Go to the POF Help Center page.
2. In the lower right corner, you’ll see the chat icon labeled “Support.”
3. Click the chat icon and wait for a live agent to go online.
4. The agent will try to verify your identity, so prepare the following information:
- Full name
- POF account number
- POF user name
- POF email address
- Home address
- Mobile phone number
5. Inform the agent that you want to cancel your membership.
6. You can expect the agent to ask why you want to cancel your membership. Likewise, he might offer you options or special offers to entice you to reconsider your decision. Decline all options and offers and reiterate your request to cancel your membership.
7. The agent will explain the cancelation procedure. Ask the agent to email confirmation that your membership was canceled.
💡 Pro Tip: Use the email you registered in your POF account to speed up the verification process.
How to Cancel Your POF Subscription on an iPhone
Follow the steps below to cancel your POF subscription on an iPhone.
- Go to “Settings.”
- Tap “iTunes & App Store.”
- Tap your “Apple ID.”
- Tap “Media & Purchases.”
- Tap “View Account.”
- Tap “Subscriptions.”
- Tap “POF.”
- Tap “Cancel Subscription.”
How to Cancel Your POF Subscription on an Android
Follow the steps below to cancel your POF subscription on an Android phone.
- Open the “Google Play”
- Tap your Profile
- Tap “Payments & Subscriptions.”
- Tap “POF.”
- Tap “Cancel Subscription.”
How to Cancel Your POF Subscription by Email
Follow the steps below to cancel your POF subscription by email.
1. Prepare an email with the subject line “Cancelation.”
2. In the email, inform POF customer service that you want to cancel your subscription. Include the following information:
- Full name
- POF account number
- POF user name
- POF email address
- Home address
- Mobile phone number
3. Ask customer service to email confirmation that your subscription was canceled.
4. Email to [email protected].
Can I get a refund for my Plenty of Fish subscription?
No, POF generally doesn’t offer refunds on subscription fees. However, special conditions do apply. Review the terms and conditions of your membership and determine if you have a chance of getting a refund.
Should You Delete Your POF Account?
Canceling your POF subscription terminates your access to the platform, but it won’t delete your account. If your account is still open, the data you provided on your profile – photos, dating preferences, and contact information – can be accessed by hackers and anyone using the site.
The stolen information can end up on the Dark Web or be used against you. If you think this isn’t possible, watch this other Netflix documentary, “Ashley Madison: Sex, Lies & Scandal.”
POF has data security measures in place and is covered by SSL certificates. However, don’t take chances; delete your account before you unsubscribe from POF. You can delete your POF account on the website or your mobile phone.
How to Delete Your POF Account on the Website
Follow the steps below to delete your POF account on the website.
- Log into your account.
- Go to “Settings.”
- Scroll down to the “Delete My Account”
- Click “Delete Account.”
- Follow the prompts to complete the deletion of the POF account.
How to Delete Your POF Account on an iPhone
Follow the steps below to delete your POF account on an iPhone.
- Go to “Settings.”
- Tap “iTunes & App Store.”
- Go to “My Profile.”
- Tap “Manage Account.”
- Tap “Delete my Account.”
How to Delete Your POF Account on an Android Phone
POF doesn’t allow you to delete your account on an Android phone. However, you can use your Android phone to log into your account and follow the steps outlined in “How to Delete Your POF Account on the Website.”
How to Manage Your POF Account
Your POF account has built-in features that allow you to manage some actions and perform minor troubleshooting functions.
Here are three common issues that you can fix in your POF account.
1. How to Reset Your POF Password
- Request for a Log In Link.
- Check your inbox for an email with a log-in link.
- Click the link and follow the instructions on how to reset your password.
- Sign into your account using the new password.
2. How to Remove a Credit Card from POF
- To remove a credit card from POF via the website, go to Mail Settings.
- To remove a credit card from POF using a mobile device browser, go to Edit Profile.
- To remove a credit card from POF using an Android phone, go to “My Account” then “Manage Account.”
- To remove a credit card from POF using an iPhone, follow the steps for removing a credit card using a mobile device browser.
3. What to Do if You Can’t Access Your Account
- Review the information on your account profile. If any of the information isn’t valid, update them. When you’re done updating your profile, click “Save.”
- If you still can’t access your POF account, go to the POF Help Center page, select “I Need Help,” fill out the fields, then select “Login or account registration issues” and click “Submit.”
Frequently Asked Questions (FAQs)
1. How do I turn off auto-renewal on Plenty of Fish?
- Log into your account.
- Go to the Account
- Go to “Subscription” and click “Manage Subscription.”
- Look for “Automatic Renewal,” then turn it off.
2. How do I contact POF customer care?
- Fill out a Contact Form
- To start a live chat session with an agent, click the chat icon labeled “Support” on the lower right side of the POF Help Center page.
- Email: [email protected]
Related Articles:
- How to Cancel TruthFinder Subscription
- How to Cancel Care.com Membership Account
- How to Cancel IdentityIQ Subscription
Summary
If POF didn’t bring your dating life back from the dead like Lazarus, delete your POF profile before you cancel your membership.
Log into your account and click “Cancel Membership” in the “My Membership” section. You can also cancel your membership by completing a contact form or chatting with a live agent.
If you paid for your POF membership at the iTunes & App Store, use your iPhone to cancel your membership. Similarly, if you signed up for POF at the Google Play Store, cancel your membership with your Android phone. Remember, you can’t delete your account on the Google Play Store. Instead, use your Android phone to log into your account and delete your account on the POF website.
