How to Cancel Membership Account

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how to cancel care account
Follow this guide to manually cancel your Membership. Want to gain more clarity with your subscriptions? Cushion helps you identify hidden subscriptions you might not even know you have. Our comprehensive platform lets you track, manage, and pay subscriptions while building your credit history. Scan hidden subscriptions →
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Customers who want to learn how to cancel their account realize that hiring professional caregivers from an agency isn’t the cost-effective solution they thought it would be. is an online platform that helps families find qualified professionals to provide home care services for their children, seniors, pets, and loved ones with special needs.’s services also extend to basic housekeeping and household management. The monthly membership fees are affordable, and has been in business for almost 20 years.

However, has a low 2.1 out of five stars rating at TrustPilot and a lower 1.49 out of five stars rating from the Better Business Bureau (BBB). Customers complain that bills them for staff expenses and other services on top of the monthly fees. Likewise, there are complaints about getting refunds, technical issues with the app, and canceling memberships. If you can relate to these experiences, then it’s time to cancel your membership.

Cancel Premium Membership

To cancel your premium membership, log into your account, click “Account Settings,” and select “Downgrade” in the “Membership Information” section. By clicking “Downgrade,” you’re switching from a Premium to the free Basic membership plan. If you purchased your Premium membership at the App Store, you can cancel your Premium membership by accessing the app with your iPhone.

cancel care_com premium membership

 How to Cancel Premium Membership On Website

  1. Go to the com website.
  2. Log into your account.
  3. Click “Account Settings.”
  4. Go to “Membership Information.”
  5. Select “Downgrade.”
  6. Click “Continue to Cancel.”
  7. Answer the survey questions, then click “Confirm cancelation.”

Pro Tip: Visit the “Account Settings” page to see when your membership will officially revert to Basic. Until then, you can continue to access the features of a Premium membership.

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How to Cancel Account on iPhone

  1. Open the App Store.
  2. Tap your Profile Icon.
  3. Tap “Subscriptions.”
  4. Tap “ Caregiver.”
  5. Tap “Cancel Subscription.”
  6. Follow the prompts to confirm the cancelation of your subscription.

Note: Canceling your membership on the App Store will switch your Premium membership to Basic. You can only delete your account on the website, via email, or by calling customer service at 1-877-227-3115.

General Subscription Cancelation

To delete your account, log into your account and click “Account Settings.” Go to “Membership Information” and click “Cancel Account.” You can also delete your account by sending an email to [email protected] or by calling customer service at 1-877-227-3115.

How to Delete Account on the Website

  1. Go to the com website.
  2. Log into your account.
  3. Click “Account Settings.”
  4. Go to “Membership Information.”
  5. Click “Cancel Account.”
  6. com will give you options to revise your account settings. Click “No thanks, cancel my membership.”
  7. com will send you an email confirming your account has been closed.

How to Delete Account by Email

1. Prepare an email requesting to cancel your account. The Subject line should be “Cancelation.”
2. In the email, inform that you want to cancel your account and are not interested in downgrading to a Basic membership. Include information that can verify your identity, such as:

  • Full name
  • Date of birth
  • Home address
  • Email address
  • Mobile phone number
  • User name
  • The date you signed up for the membership

3. Request customer service to send you an email confirming the cancelation of your account.
4. Send the email to [email protected]

How to Delete Account by Calling

delete care_com account by calling

  1. Call customer service at 1-877-227-3115. Phone lines are open Monday through Friday from 10:00 am to 6:00 pm.
  2. To get a real person to attend to your call, press “3”.
  3. To verify your identity, the customer care representative will ask for personal information such as your full name, date of birth, home address, email address, mobile phone number, and the date you signed up for the membership.
  4. Once your identity has been verified, inform the representative that you want to cancel your account and are not interested in downgrading to a Basic Membership.
  5. The representative will likely offer incentives, such as discounts, to keep you as a member. Reiterate your request to cancel your account. Ask the representative to email a confirmation that your account has been canceled.

Note: Follow the steps above to cancel a family account, a caregiver account, and a deceased member’s account. Deleting your account means your profile is disabled, all active job posts and bookings are canceled, and you lose access to your information and history.

Frequently Asked Questions (FAQs)

1. How much is the cancelation fee for

There is no cancelation fee for terminating your Premium membership. However, when you signed up for a Premium membership, you agreed to pay the full subscription upfront. Therefore, while there is no cancelation fee, you cannot be refunded the amount of the upfront fee. For this reason, offers three payment schedules: monthly, quarterly, and annual. Choose the payment schedule that best suits your needs and budget.

2. How do I delete a service on

  • Log into your account.
  • Click “Jobs” at the top of the page.
  • Select the booking or the service you want to cancel.
  • Click “Cancel.”
  • Follow the instructions to confirm the cancelation of the service.

Cancel the booking at least 24 hours before the scheduled service to avoid the $20 cancelation fee.

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When it comes to providing care for your loved ones, price shouldn’t be an issue, and does offer affordable home care services. It’s not so much the price but the principle that matters. You should only pay what you signed up for. If your billing statements include services that you didn’t request, you shouldn’t be made to pay for them.

While looking for other viable options, cancel your membership and save some money. Log into your account, click “Account Settings,” go to “Membership Information,” then select “Cancel Account.” You can also cancel your membership by emailing [email protected] or calling customer service at 1-877-227-3115.

Last Updated on May 05, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.

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