The FTC ordered TruthFinder and Instant Checker to pay a settlement fee of $5.8 million in 2023. This is because their subscribers claimed they were provided with inaccurate and false reports.
To make things worse, Truthfinder offers a $1 trial that automatically turns into a full membership ($29.89) after 5 DAYS!
If you didn’t expect the trial to convert into a full membership in 5 days, you’re probably here to cancel your unwanted Truthfinder subscription.
To quote Jack Nicholson in “A Few Good Men,” if you can’t handle the truth, learn how to cancel your TruthFinder subscription.
Do you want answers? Well, we got them.
How to Cancel Your Truthfinder Subscription
To cancel Truthfinder, log into your account, click Menu, and select Membership Settings. Finally, under Active Subscriptions, click Cancel Subscription.
You can also cancel TruthFinder by calling their member care department at 1-855-921-3711 or emailing a cancelation letter to [email protected].
How to Cancel TruthFinder Online
To cancel your Truthfinder Membership Online, just follow these steps:
- Log into your Account
- Click Menu
- Select Membership Settings
- Look for Active Subscriptions and click Cancel Subscription
- Choose a Cancelation reason, then click Submit
How to Cancel TruthFinder Membership by Calling Customer Service
To cancel your Truthfinder Account by calling, just call 1-855-921-3711 on a Weekday from 7:00 AM to 4:00 PM, PT.
To ensure that the process goes smoothly, be ready with the following information:
- Full name
- Email address
- Home address
- Phone number
- TruthFinder Account Number
💡 Note: Truthfinder’s Customer Service Team is unavailable during major holidays.
How to Cancel Your TruthFinder Account by Email
Follow the steps below to cancel your TruthFinder account by emailing a cancelation request to [email protected].
1. Prepare an email with the subject line: “Cancelation.”
2. In the email, inform TruthFinder that you want to cancel your subscription.
3. Include the following information:
- Full name
- Email address
- Home address
- Phone number
- TruthFinder account number
💡 Pro tip: Cancel your TruthFinder membership before the end of the current billing cycle to avoid paying additional fees. TruthFinder doesn’t issue refunds, but if you cancel during the current billing cycle, you can access your account until the membership period ends.
What Is TruthFinder’s Refund Policy?
TruthFinder doesn’t issue refunds because it bills subscribers every 30 days.
However, according to its Terms of Use, TruthFinder might consider issuing refunds for exceptional cases.
If you believe your situation can qualify for a refund, call customer service at 1-855-921-3711 or email [email protected].
Is TruthFinder Bogus?
No.
TruthFinder isn’t bogus because it has been in business since 2015. The company also claims to have 9 million users and an “A” rating from the Better Business Bureau (BBB).
However, according to the FTC, TruthFinder isn’t FCRA-compliant, and its information can’t be used to screen applicants for employment, credit, and insurance purposes.
There have also been complaints from subscribers that they have received inaccurate information.
If you use TruthFinder’s services, be aware that the information you receive could be false and misleading.
How to Update Your TruthFinder Payment Method
The only payment methods accepted by TruthFinder are through credit card or PayPal. TruthFinder bills its subscribers on a monthly or bi-monthly basis.
If you want to update your payment information, follow the steps below:
- Log into your account.
- Go to “Account.”
- Click “Payment Settings.” and update payment information.
- Click “Save.”
TruthFinder will appear on your credit card as TRTHFDR*TRTHFDR.COM or TRTHFDR*. If you were billed after you canceled your membership, call TruthFinder customer service at 1-855-921-3711.
How to Contact Truthfinder Customer Service
If you have any questions about your account and membership, you have multiple options to contact TruthFinder.
1. Fill out a contact form at Contact Us.
2. Email [email protected].
3. Call customer service at 1-855-921-3711. Office hours are 7:00 am to 4:00 pm PT, Monday through Friday.
4. Regular mail addressed to:
TruthFinder
2534 State Street, Suite 473
San Diego, CA 92101
Frequently Asked Questions (FAQs)
How do I cancel my TruthFinder account?
You cancel TruthFinder by logging into your account., selecting “Membership Settings” in your Menu option, then clicking “Cancel Subscription.”
You can also cancel your TruthFinder account by sending a cancelation email to [email protected] or by calling customer service at 1-855-921-3711.
How do I stop TruthFinder?
Follow the steps below to stop TruthFinder from accessing your record.
- Go to the TruthFinder Privacy Center
- Click “View Public Data Tools.”
- Click “Manage My Suppression Rules.”
- Provide your email address on the opt-out form to receive a verification email.
- Click the verification email link.
- Provide your full name and date of birth.
- Select the record you want suppressed.
- Click “Continue.”
- Click “Suppress.”
- Click “Save.”
How do I remove my information from TruthFinder?
Follow the steps below to remove your information from TruthFinder.
- Go to the TruthFinder Privacy Center
- Click “User Data Tools.”
- Click “Right to Delete.”
- Provide your email address on the opt-out form to receive a verification email.
- Click the verification email link.
- Provide your full name and date of birth.
- Select the record you want removed.
- Click “Remove this Record.”
- You’ll receive an email confirming your information was canceled.
Related Article: How to Cancel Ancestry Membership
Summary
To cancel your TruthFinder subscription, log into your account, select Membership Settings in your Menu option, then click Cancel Subscription.
You can also cancel your TruthFinder account by sending a cancelation email to [email protected] or by calling customer service at 1-855-921-3711.
When it comes to TruthFinder, canceling your subscription will set you free.
