If you want to learn how to cancel your IdentityIQ subscription because you found a cheaper alternative that can protect your computer, read on. Since 2009, IdentityIQ has built a reputation as one of the best cyber security and credit monitoring software programs. Its identity protection capabilities received high marks from Best Company in 2024. Money.com cited IdentityIQ’s credit reporting services as among the best in the industry.
However, there’s a cost for getting the best. If your current subscription is unsustainable, we’ll show you how to cancel your IdentityIQ plan so you can look for more affordable ID protection and credit reporting software.
IdentityIQ Cancelation Process
To cancel your IdentityIQ subscription, call its customer care team at 1-877-875-4357. A customer service agent will take you through the cancelation process. Office hours are 7:00 am to 7:00 pm (CT) from Monday to Friday and 8:30 am to 5:00 pm on Saturday. You can also cancel your IdentityIQ subscription online by going to their website or by sending your request via certified mail.
How to Cancel IdentityIQ Account by Phone
- Call IdentityIQ customer care team at 1-877-875-4357. A customer service agent will verify your identity by asking for your full name, Social Security Number, and email address.
- Inform the agent that you want to cancel your IdentityIQ subscription.
- If the agent informs you that your request has been approved, ask him to send you an email confirming the cancelation of your IdentityIQ account.
How to Cancel IdentityIQ Online
- Go to the IdentityIQ website.
- Log into your
- Go to “Manage my Account”.
- Click “Cancel my Account”.
How to Cancel IdentityIQ Membership via Certified Mail
- Visit your local post office and get a Certified Mail USPS form 3800.
- The subject line must read Request to Cancel IdentityIQ Subscription.
- Your certified mail should contain the following information:
- Full Name
- Address
- Post Code
- Email Address
- Send the certified mail to the following address:
IdentityIQ
Customer Service
Business Park Drive 43454
CA 92590 Temecula
United States
Pricing Information
If you are still unsure of your cancellation, checking the different plans might help. Maybe you just need to downgrade your plan. Below are their four subscription plans:
| Features | Secure Plan | Secure Plus | Secure Pro | Secure Max |
| Price/Month | $6.99 | $9.99 | $19.99 | $29.99 |
| Price/Month with BitDefender Total Security | $8.99 | $11.99 | $21.99 | $32.99 |
| Price/Year | $71.30 | $101.90 | $203.90 | $305.90 |
| Price/Year with BitDefender Total Security | $91.70 | $122.30 | $224.30 | $336.50 |
| No. of Credit Bureaus | 1 | 1 | 3 | 3 |
IdentityIQ has partnered with another cybersecurity company, BitDefender. For a small fee, you can include BitDefender’s anti-virus software and Virtual Private Network in your IdentityIQ subscription. Security.org ranked BitDefender’s anti-virus software as among the best in the market, but not its VPN.
An IdentityIQ subscription has two interesting features:
- Professional consultation: If you become a victim of ID theft, you can ask for assistance from IdentityID’s professional case managers. They can review your situation, explain what happened, and try to minimize damage to your life and career.
- Credit score simulator: IdentityIQ has a built-in tool to analyze how a big loan or purchase affects your credit score. The credit score simulator is a tool to help you decide whether to apply for a loan or go through with a planned purchase.
Note: As a cybersecurity firm in the US, IdentityIQ falls under the jurisdiction of the Five Eyes Intelligence Oversight and Review Council (FIORC) which means government agencies can access your personal information.
Alternative Solutions
If you’re in the market for cheaper cybersecurity and credit reporting solutions, IdentityIQ suggests you consider their MyScoreIQ subscription plans. Like IdentityIQ, MyScoreIQ was developed to protect consumers from identity theft and improve their credit standing by sending reports to credit bureaus. MyScore’s subscription plans are priced lower and have most of the features of IdentityIQ.
If building a strong credit history is a priority, consider Cushion your number one option. For only $4.99 per month, Cushion will track, organize, and schedule your bills for automatic payment using a virtual card. It also goes an extra step and sends payment reports to the credit bureaus.
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Summary
IdentityIQ is one of the best cybersecurity solutions out there. However, it’s not the only one. You can find other software programs that offer you the same benefits as IdentityIQ at a lower cost. If you’ve found one, use our tips on how to cancel your IdentityIQ subscription. Just dial 1-877-875-4357 and tell the customer service agent that you want to cancel your subscription to the service. You can also cancel your subscription on the website or send your cancelation request to the IdentityIQ office via certified mail.
