Since 2009, IdentityIQ has built a reputation as one of the best cyber security and credit monitoring software programs. Its identity protection capabilities received high marks from Best Company in 2024. Money.com cited IdentityIQ’s credit reporting services as among the best in the industry.
Unfortunately, IdentityIQ’s prices aren’t among the best in the industry:
- Basic Plan: $6.99
- Secure Plus: $9.99
- Secure Pro: $19.99
- Secure Max: $29.99
Go ahead and cancel your IdentityIQ subscription. At the end of the article, we’ll share a better and more affordable credit reporting software program with you.
How to Cancel Your IdentityIQ Subscription
You can cancel your IdentityIQ subscription on the website. Log into your Account, and click “Cancel my Account” on the “Manage my Account” page.
If you prefer to talk to an agent, call its customer care team at 1-877-875-4357. Office hours are 7:00 am to 7:00 pm (CT) from Monday to Friday and 8:30 am to 5:00 pm on Saturday.
You can also use certified mail to send your cancelation request.
To cancel your IdentityIQ subscription, call its customer care team at 1-877-875-4357. A customer service agent will take you through the cancelation process. Office hours are 7:00 am to 7:00 pm (CT) from Monday to Friday and 8:30 am to 5:00 pm on Saturday.
You can also mail your cancelation letter to the following address:
IdentityIQ
Customer Service
Business Park Drive 43454
CA 92590 Temecula
United States
How to Cancel Your IdentityIQ Subscription on the Website
Follow the steps below to cancel your IdentityIQ subscription on the website.
- Go to the IdentityIQ website.
- Log into your Account.
- Navigate to “Manage my Account.”
- Click “Cancel my Account.”
How to Cancel Your IdentityIQ Subscription by Calling Customer Service
Follow the steps below to cancel your IdentityIQ Subscription by calling customer service at 1-877-875-4357.
1. Before calling customer service, prepare the following information to help the agent verify your account:
- Full name
- Social Security Number (SSN)
- Email address
2. Inform the agent that you want to cancel your IdentityIQ subscription.
3. Expect the agent to ask why you decided to cancel. They might entice you with special offers and discounts to keep your subscription.
4. Decline the offers, reiterate your decision to cancel, and ask for a written confirmation of cancelation from the agent.
How to Cancel Your IdentityIQ Subscription by Certified Mail
Follow the steps below to cancel your IdentityIQ Subscription by certified mail.
1. Prepare a cancelation letter with the subject line “Cancelation” and address it to:
IdentityIQ
Customer Service
Business Park Drive 43454
CA 92590 Temecula
United States
2. Include the following information in your cancelation letter:
- Full name
- IdentityIQ number (if any)
- Home address
- Postcode
- Email address
- Mobile number
3. Explain why you decided to cancel your subscription and request a written response within seven to 10 days.
4. Visit your local post office and get a Certified Mail USPS form 3800.
💡Note: Send your certified mail at least two weeks before your subscription is automatically renewed.
What Is IdentityIQ’s Cancelation Policy?
You can cancel your subscription at any time. However, subscriptions are automatically renewed according to their billing cycle.
In other words, monthly subscriptions are renewed at the end of each month, and annual subscriptions are renewed at the end of the year.
To avoid getting charged another subscription fee, cancel your subscription before the current billing cycle ends.
The same rule applies to free trials. If you don’t cancel your subscription before the free trial period ends, you’ll be automatically subscribed to IdentityIQ.
💡Note: Subscription fees are prepaid, final, and cannot be refunded upon cancelation.
Should You Cancel Your IdentityIQ Subscription?
If you are still unsure of your cancellation, checking the different plans might help. Maybe you just need to downgrade your plan. Below are their four subscription plans:
IdentityIQ has partnered with another cybersecurity company, BitDefender. You can include BitDefender’s anti-virus software and Virtual Private Network in your IdentityIQ subscription for a small fee.
Security.org ranked BitDefender’s anti-virus software as among the best in the market, but not its VPN.
An IdentityIQ subscription has two interesting features:
- Professional consultation: If you become a victim of ID theft, you can ask for assistance from IdentityID’s professional case managers. They can review your situation, explain what happened, and try to minimize damage to your life and career.
- Credit score simulator: IdentityIQ has a built-in tool to analyze how a big loan or purchase affects your credit score. The credit score simulator is a tool to help you decide whether to apply for a loan or go through with a planned purchase.
If you’re in the market for cheaper cybersecurity and credit reporting solutions, IdentityIQ suggests you consider their MyScoreIQ subscription plans.
Like IdentityIQ, MyScoreIQ was developed to protect consumers from identity theft and improve their credit standing by sending reports to credit bureaus. MyScore’s subscription plans are priced lower and have most of the features of IdentityIQ.
💡Note: As a cybersecurity firm in the US, IdentityIQ falls under the jurisdiction of the Five Eyes Intelligence Oversight and Review Council (FIORC), which means government agencies can access your personal information.
What Is the Best Alternative to IdentityIQ?
IdentityIQ is one of the best cybersecurity solutions out there.
However, it’s not the only one.
You can find other software programs that offer you the same benefits as IdentityIQ at a lower cost.
If building a strong credit history is a priority, consider Cushion your number one option.
For only $4.99 per month, Cushion will track, organize, and schedule your bills for automatic payment using a virtual card.
It also goes an extra step and sends payment reports to the credit bureaus.
Summary
If you’ve found one, use our tips on how to cancel your IdentityIQ subscription. Just dial 1-877-875-4357 and tell the customer service agent that you want to cancel your subscription to the service.
You can also cancel your subscription on the website or send your cancelation request to the IdentityIQ office via certified mail.
