Did you hear about the latest scandal involving a Hand and Stone masseuse in New Jersey? Kewin Sepulveda, a massage therapist at the Franklin Lakes Hand and Stone Massage and Facial Spa was arrested on January 18th, 2024 and charged with second degree sexual assault on a client. This is not only disturbing but also raises serious safety questions within this establishment where it’s alleged that during his sessions he engaged in inappropriate sexual activities with them.
If expensive monthly payments weren’t enough motivation for quitting your membership, now you definitely should after hearing about such an unsettling incident. Keep reading to find out how to cancel Hand and Stone Membership.
How to Cancel Hand and Stone Membership by Phone
- Call their Customer Service Hotline at 1-866-889-7866.
- Ask for Membership Cancellation.
- Provide your membership details such as your full name and membership number.
- Ask for a confirmation email as proof of your cancellation request.
How to Cancel Hand and Stone Membership Online
- Go to the Hand and Stone Guest Feedback.
- Choose Request a membership cancellation form.
- Select the Hand and Stone Branch you are a member of.
- Click
- Provide the reason why you are canceling and membership details in the message box.
- Choose
- Fill up the contact information.
- Click
- Wait for them to contact you via email or phone.
Note: You must submit a cancellation form to Hand and Stone via email [email protected] or personally to fully cancel your membership. They will provide you the form after submitting the Guest Feedback.
Hand and Stone Cancellation and Refund Policy
Here’s a straightforward rundown of the key points you need to know about canceling your Hand & Stone membership and their refund policies:
Unused Services:
- If you cancel your month-to-month membership, any accumulated services will expire 90 days after you cancel.
- For Prepaid Term Memberships, services expire 90 days after the last day of the membership term. Unfortunately, these services are non-refundable.
Freezing Your Membership:
- You can freeze your membership for between one and three months at participating locations. This can be done twice within a 12-month period, but each freeze period must be separated by at least 30 days of active membership.
- There might be a small fee to freeze your membership. During a freeze, you can still use any accumulated services, but you won’t have access to other membership perks like bringing guests, buying gift cards at member rates, or getting retail discounts.
Non-Transferable and Non-Refundable:
- Memberships can’t be transferred to someone else and are not eligible for refunds.
Canceling Appointments:
- You need to provide at least 24 hours’ notice if you need to cancel an appointment. If you don’t, you’ll be charged a fee equal to 50% of the scheduled service’s cost.
For more information about their Terms and Conditions, visit Hand and Stone Terms and Condition Page.
What can I use my Hand and Stone Points for?
Here’s a breakdown of how you can use and earn these points:
How to Use Your Points
Service Upgrades:
- 4,000 points: Either upgrade to a Hot Stone Massage or Exceptional Facial.
- 6,000 points: Upgrade to a Himalayan Salt Stone Massage.
- 7,000 points: Redeem for a 50-minute massage or facial.
- 9,000 points: Redeem for a 50-minute Hot Stone Massage or Exceptional Facial.
- 10,000 points: Redeem for a 50-minute Himalayan Salt Stone Massage.
How to Earn Points
Spending:
- Get 5 points per each dollar you spend on services products gift cards monthly membership fees etc.
Booking Appointments:
- Earn 50 points when you book your monthly appointment online.
- Earn another 50 points if you pre book next month’s appointment at time of service.
Joining and Referring:
- Get 500 points just for joining the Lifestyle Program.
- Earn a whopping 1,000 points for every friend you refer to Hand & Stone.
For more information, you can visit the Hand and Stone Rewards Program Page.
Are Hand and Stone Gift Cards Good at All Locations?
No, gift cards from Hand and Stone are normally redeemable at any location in the U.S. but they can only be used within the U.S. They are not redeemable in Canada. Similarly, those issued in Canada cannot be used here. This is done to make sure that gift cards are spent where they were bought.
Related Articles:
- How to Cancel Massage Envy Membership
- How to Cancel The Joint Chiropractic Membership
- How to Cancel UnitedHealthcare Plans
Summary
If you have decided to cancel your Hand and Stone Membership then this is the right time to do so. You may cancel by calling 1-866-889-7866 and giving your membership information to receive cancellation confirmation through email. Alternatively, you can submit a cancellation form to their email or by dropping them personally.
Take note of their policies regarding cancellations as well as refunds: unused services expire 90 days after being canceled and are not refunded while memberships may only be frozen for 1-3 months twice per year with certain limitations. If you don’t want to pay any fees then make sure to give them at least 24 hours notice before canceling a massage or facial appointments.
