How to Cancel 24 Hour Fitness Membership

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how to cancel 24 hour fitness membership
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Do you hate getting surprised by gym fees? So do many 24 Hour Fitness members. The company, which is based in San Ramon, California and recently settled for $1.5 million, admitted to a decade of lying to its 255,000 members about flat membership rates. They had promised everyone fixed annual fees but began increasing them in 2015 anyway — leading to lawsuits and anger across the board.

If your gym just jacked up your monthly fee out of nowhere or if you’re starting to wonder why you’re even paying so much money for this, it might be time to cancel your 24 Hour Fitness membership. Here’s how to cancel 24 Hour Fitness membership.

canceling 24 hour fitness

How to Cancel Gym Membership 24 Hour Fitness

  1. Call their hotline at (866) 308-8179.
  2. Speak to a representative.
  3. Ask to cancel your membership.
  4. Provide all your membership details such as Membership number, Check-in Code and your Birth Date.
  5. Follow any further instructions.
  6. Ask if you can get a cancellation confirmation via email.

Alternatively, you can personally visit your 24 Hour Fitness Gym and cancel your membership. You can ask for the front desk to do this and provide your membership details.

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How to Cancel My 24 Hour Fitness Membership Online

  1. Log in to
  2. Click No thanks.
  3. Tap on My Account at the upper right.
  4. Select the Cancel Page.
  5. Enter your Member number or Check-in Code and Birth Date.
  6. Click Proceed after they ask you why you’re canceling.
  7. A confirmation page will appear that your cancellation has already been submitted.

To learn more about cancellation process, you can reach them through their Contact Us Page.

24 Hour Fitness Refund Policy

If you’re considering canceling your 24 Hour Fitness membership and wondering about getting a refund, here’s what you need to know. The gym’s refund policy allows for refunds in certain situations, such as if you’re unhappy with your membership or if a medical condition prevents you from using the facilities. Typically, you can request a refund within three to five days of joining, provided you haven’t used any of the services.

For medical cancellations, you’ll need to provide a doctor’s note to prove that you’re unable to continue using the gym. The refund you receive will be prorated based on the time remaining on your membership. It’s important to check your specific membership agreement, as some packages may have cancellation fees. For more information about the refund process, it’s best to call their Hotline number at (866) 308-8179.

Top 3 Best Alternatives to 24 Hour Fitness

If you’re thinking about canceling your 24 Hour Fitness membership and looking for a new gym, here are three great alternatives that might fit your needs perfectly.

1. Planet Fitness

Planet Fitness is a fantastic option if you’re looking for an affordable and welcoming gym environment. Known for its “Judgement Free Zone,” it caters to people of all fitness levels. Here’s what you can expect:

  • Low Membership Fees: Memberships start as low as $10 per month, making it one of the most budget-friendly gyms.
  • Wide Availability: With over 2,000 locations nationwide, it’s easy to find one near you.
  • 24/7 Access: Many locations are open 24 hours, giving you the flexibility to work out whenever it suits you.
  • Free Fitness Training: Every membership includes free fitness training to help you get started on the right foot.

For more details, check out the Planet Fitness website.

Related article: How to Cancel Planet Fitness Membership

2. LA Fitness

LA Fitness is another excellent choice, especially if you want more amenities and a variety of classes. Here’s what sets it apart:

  • Group Fitness Classes: They offer a wide range of classes, including yoga, cycling, Zumba, and more, which are included in the membership.
  • State-of-the-Art Equipment: They have a comprehensive selection of cardio and strength-training equipment.
  • Amenities: Many locations feature pools, saunas, and basketball courts, adding more value to your membership.
  • Nationwide Access: Memberships provide access to over 700 clubs across the U.S. and Canada, perfect for those who travel.

Visit the LA Fitness website for more information.

3. Equinox

For those seeking a more luxurious fitness experience, Equinox offers top-notch facilities and services. Here’s what makes it stand out:

  • High-End Amenities: Equinox clubs feature spa services, eucalyptus towels, and high-quality locker rooms.
  • Personal Training: Access to highly skilled personal trainers to help you achieve your fitness goals.
  • Exclusive Classes: They offer a range of unique fitness classes, from pilates and barre to high-intensity interval training.
  • Community and Networking: Many locations include lounges and cafes, fostering a strong sense of community and networking opportunities.

Learn more on the Equinox website.

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Canceling your 24 Hour Fitness membership is easy. You can call their hotline at (866) 308-8179, visit your local gym, or log in to your account online. For phone or in-person cancellations, provide your membership details and request confirmation. Online, navigate to ‘My Account’, go to the ‘Cancel Page’, enter your details, and follow the prompts.

Refunds are available under certain conditions. If you cancel within three to five days of joining and haven’t used any services, you might get a full refund. For medical cancellations, provide a doctor’s note for a prorated refund. Refund processing can take several weeks. For detailed information or assistance, contact customer service at (866) 308-8179.

Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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