How to Cancel Docusign Subscription & Free Trial

Did you know that Docusign could do more than just sign the dotted line? The company recently posted a new FAQ saying it can now harvest user data to train its AI systems. If you’ve given them contractual consent, your information might be used to improve their own AI models — specifically, those used in Contract Lifecycle Management or some eSignature customers, according to Docusign.

Docusign introduced an AI Data Controls setting that lets account admins decide if the user’s personal records can be used for AI training. However, people still worry about privacy. The toggleable sharing option introduced on May 30th only applies to customers who have granted permission through their contracts and does not solve this problem entirely.

So, if these data practices worry you, it may be time to cancel your subscription or free trial with them now while you can! We will walk you through each step on how to cancel Docusign.

How to Cancel Docusign Subscription

1. Log into Docusign as an Administrator
2. Click Settings from the top navigation bar
3. Click Plan and Billing under Account
4. Click Cancel Subscription at the bottom
5. Click Confirm Cancel
6. Your Account will be downgraded to a free version at the end of your subscription.

Note: To cancel your subscription or close your account, you must have the following requirements:

• You must be the Administrator
• You will need your Docusign account number
• You will need the Administrator’s email address
• You will need the last four digits of the credit card number (if a paid account)
• You will need the contact phone number

How to Cancel Docusign Subscription or Free Trial on iPhone

1. Go to Settings on your iPhone or iPad
2. Click on your Apple ID at the top of the screen.
3. Click Subscriptions
4. Click Docusign
5. Click Cancel Subscription or Cancel Free Trial

How to Cancel Docusign Subscription on Android

1. Go to Google Store
2. Click your Profile Icon at the top right corner
3. Click Payments and subscriptions
4. Click Subscriptions
5. Click Docusign
6. Click Cancel Subscription

How to Delete Docusign Account

Here are the steps to follow if you want to delete or close your Docusign account:

1. Log in to your Docusign Account
2. Click Settings from the hamburger menu.
3. Click Plan and Billing
4. Click Close Account
5. Click CLOSE ACCOUNT again
6. Your account will be closed within 24 hours

How to Request a Refund for Docusign

1. Go to Docusign Support Center
2. Click Log In
3. Log in to your Administrator account
4. Click eSignature IAM Applications Rooms CLM
5. Click Get Support at the top
6. Click Open a Support Case
7. Click Account, Billing, Terms & Conditions
8. Choose Account, Billing, Invoice from the dropdown menu
9. Click Add Case Details
10. Fill up the boxes
11. Click Submit Case
12. Wait for them to respond via email or phone depending on the options you chose under “How would you like to be contacted?”

Docusign Refund Policy

For users who want to cancel their subscriptions and ask for refunds, Here are a few important notes:

• 30-day Refund for Annual Plans: You can request a refund if you cancel your annual Docusign subscription within the first 30 days after purchase.
• Non-Refundable Monthly Plans: Monthly subscriptions are not eligible for refunds. Therefore, if you are on a monthly plan, you cannot get your money back once you have paid for that billing cycle.

For more information, go to the Docusign Refund Policy Page

How to Manage Subscriptions on DocuSign?

You can manage your subscriptions by selecting “Settings” and “Plan and Billing.” Here, you can:

• See your usage details
• Check the trial ending date or subscription end date for monthly memberships
• View plans to upgrade or downgrade
• Close your account with the “Close Account” button

Related Articles:

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• How to Cancel Whitepages Subscription
• How to Cancel Dropbox Subscription or Free Trial

Summary

New updates show that Docusign uses customer information to train their AI systems raising privacy issues. If you are concerned about your data privacy and want to cancel your subscription or free trial with Docusign, simply log in as an administrator, go to “Settings” and click “Plan and Billing.” From there, you can cancel your subscription or free trial, change plans, and close your account.

If you would like a refund for any reason, log in to the Docusign Support Center and contact the support center. From there, you can open a case about the refund. (Keep in mind that they only give out refunds on annual plans within 30 days.)