How to Cancel BoxyCharm Subscription

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how to cancel boxycharm
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BoxyCharm by Ipsy is a subscription service where members receive a GlamBox monthly.

Inside the GlamBox are five beauty products curated by BoxyCharm based on the members’ answers to the Beauty Quiz. For a monthly fee of $30, members receive beauty products valued at close to $200. 

However, 17% of the reviewers on Trustpilot gave BoxyCharm a one-star rating. If you share the same sentiment then let us show you how to cancel your BoxyCharm subscription.

cancel boxycharm

How to Cancel Your BoxyCharm Subscription

BoxyCharm recommends canceling your subscription online. To do so, you need to follow these steps:

  1. Log into your Account
  2. Click “My Account”
  3. Select “Account Preferences,”
  4. Click “Manage Membership” after scrolling down
  5. Select “Help me stop my membership”
  6. You’ll be taken to 2 – 4 Pages of Ads designed to make you reconsider.
  7. Follow the prompts and Click “Continue Cancelation” on each page.
  8. Click “Okay” on the “Cancel Your Membership” page.

Alternatively, you can email a cancelation request to [email protected].

💡 Pro Tip: Cancel your BoxyCharm subscription before the next renewal period to avoid being charged another month’s fees.

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How to Cancel Your BoxyCharm Subscription By Email

Compose an email to [email protected] with the subject line: “Cancelation.”

In your email, inform BoxyCharm that you want to cancel your subscription and provide a reason for cancelation. Be sure to include the following information in your email:

  • Full name
  • Account number
  • User name
  • Mobile phone number
  • Home address

Don’t forget to request for an email confirmation that your subscription has been canceled to avoid future headaches.

What Is BoxyCharm’s Cancelation Policy?

You can cancel your BoxyCharm monthly subscription anytime. However, your membership automatically renews every month. Therefore, cancel your subscription before the next renewal period to avoid being charged another month’s fees.

You cannot cancel your subscription online if you’re on the waitlist. The waitlist comprises members waiting for specific products to become available for their Glam Bag.

If you’re on the waitlist and want to cancel, email a cancelation request to [email protected].

💡 Note: Fees paid for monthly and annual memberships are non-refundable.

Is it Difficult to Cancel Your BoxyCharm Subscription?

BoxyCharm members complain that it’s difficult to cancel their subscriptions. The most common complaints are as follows:

  • The email cancelation link isn’t working.
  • The online cancelation process has too many steps.
  • Canceling online doesn’t result in a successful cancelation of the subscription.

Complainants report that BoxyCharm will continue charging another month’s subscription if the cancelation process fails.

Some members report that after clicking “Okay” on the “Cancel Membership” page, they are taken to a Security Check page. Once you click on the link on the Security Check page, you’ll land on a page with the notification “Confirmation Subscription Canceled.”

We recommend using both methods of canceling your subscription: Online and by email.  If BoxyCharm takes through multiple ad landing pages, keep clicking “Continue Cancelation.”

After you complete the online cancelation process, check your inbox to see if you received an email from BoxyCharm confirming your subscription was canceled.

💡 Note: Whether you’ve received the email confirmation or not, email a cancelation request to [email protected]. The email is electronic proof that you sent a cancelation request before your subscription’s renewal date.

How to Remove Personal Information from BoxyCharm

According to BoxyCharm’s Privacy Policy, the company can retain “certain information” about you after you cancel your subscription.

BoxyCharm cites the following reasons for retaining your personal information:

  • To fulfill pending order requests.
  • To use for litigation purposes.
  • To fulfill legal obligations.
  • To fulfill regulatory requirements.

If you want to remove personal information from BoxyCharm, you can do any of the following:

  • Fill out the IPSY Data Request form (See below).
  • Call customer support at 1-855-661-0018.

💡 Note: It might take BoxyCharm 45 days to remove your data. BoxyCharm will email you if they need more time to process your request.

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What are the Most Common Complaints Against BoxyCharm? 

Among the issues reported by the customers about Boxycharm include the following:

  • Poor quality products
  • Products were delivered in damaged condition
  • Late delivery
  • Curating repetitive products
  • Hidden charges

These issues resulted in some customers canceling their subscriptions, which generated a new complaint: poor customer service.

Subscribers who tried to terminate their subscriptions complained that BoxyCharm’s cancelation process was difficult. BoxyCharm would continue to charge their credit cards as long as their subscriptions remain active.

Frequently Asked Questions (FAQs)

1. Can I skip a month with BoxyCharm?

Yes. Log into your Account, click “Subscriptions,” then click “Pause.” You can pause your subscription for one, two, or three months.

2. How does a BoxyCharm subscription work?

Before you sign up for a subscription, BoxyCharm will ask you to fill out a “Beauty Quiz.” Your answers will help BoxyCharm curate beauty products for you to choose from.

After completing the Beauty Quiz, open an account by providing personal information and clicking the terms of use. Once your account has been approved, you can select five curated items for your first GlamBox.

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You can cancel your subscription online by logging into your Account. Click “My Account,” then click “Account Preferences.” Scroll down to “Manage Membership,” then click “Help me stop my membership.”

You might have to go through two to four ad landing pages before you can confirm the cancelation of your subscription. Click “Continue Cancelation” until you get to the “Cancel Your Membership” page, then click “Okay.”

After you complete the online process, email a cancelation request to [email protected]. The email is proof you started the cancelation process before the start of the renewal period.

Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.

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