Zoom is an online platform for video conferences that can be accessed through computers or mobile devices. It is usually used for online classes, webinars, live chat, and video conferences.
While Zoom Basic (Zoom’s standard free plan) already offers decent and user-friendly features, paid subscriptions allow you access to better features such as longer meetings, larger cloud storage, a higher attendee limit, and many more, depending on your chosen plan.
If you’ve already purchased a Zoom subscription and realize you don’t or no longer need the additional features, it is understandable why you’d want to cancel your subscription. Once you cancel your subscription, it will become effective on your next renewal date, and your services will continue until the end of your current subscription term.
Canceling a Zoom subscription only takes a few simple steps and can be done on either your computer or mobile device. This article covers methods on how to cancel your Zoom subscription and a few answered FAQs.
How to Cancel Your Zoom Subscription from Your Computer (Direct Payment)
If your subscription is paid directly to Zoom, you can cancel your subscription by following these steps:
Step 1: Open your web browser and sign in to the Zoom web portal.
Step 2: In the navigation menu on the left side of the page, scroll down, and you will find Plans and Billing under the ADMIN menu. Click it, and another list of options will appear. From those options, click Plan Management.
Step 3: On the right side of a plan, click Manage, and a dialog box will appear.
Step 4: From the dialog box, click Cancel Plan, and another dialog box will appear.
Step 5: From that dialog box, click Confirm Your Cancellation to confirm.
After that, you will be sent an email confirming your cancellation.
How to Cancel Your Zoom Subscription from Google Play
If your subscription is billed through Google Play, you can cancel your subscription from either your computer or Android mobile device by following these steps:
For desktop computers:
Step 1: Open your web browser and go to the Google Play Store website.
Make sure that you are signed in to the same Google account you used to purchase your Zoom subscription.
Step 2: Click on your profile icon on the upper right corner of the page, and then click Payments & subscriptions.
Step 3: Click Subscriptions, and click on Zoom.
Step 4: Click Cancel Subscription.
Step 5: You might be prompted to select a reason for your cancellation. Click Continue after making your choice, and then click Cancel Subscription to confirm.
For mobile devices:
Step 1: Open the Google Play Store app.
Make sure that you are signed in to the same Google account you used to purchase your Zoom subscription.
Step 2: Tap your profile icon on the upper right corner of the screen, and then tap Payments & subscriptions.
Step 3: Tap Subscriptions, and click on Zoom.
Step 4: Tap Cancel Subscription and follow the on-screen instructions.
Step 5: You might be prompted to select a reason for your cancellation. Tap Continue after making your choice, and then tap Cancel Subscription to confirm.
Note that canceling a Zoom subscription billed through Google Play on the Zoom web portal or through a Zoom Support agent is not supported.
How to Cancel Your Zoom Subscription from the Apple App Store
If your subscription is billed through Apple’s App Store, you can cancel your subscription from either your macOS or iOS device by following these steps:
For macOS:
Step 1: Open the App Store and sign in.
Step 2: Click your name, and then click Account Settings.
Step 3: Next to Subscriptions, click Manage.
Step 4: Next to the Zoom subscription, click Edit.
Step 5: Click Cancel Subscription.
For iOS:
Step 1: Open the Settings app.
Step 2: Tap your name, and then tap Subscriptions.
Step 3: Tap Zoom.
Step 4: Tap Cancel Subscription.
Frequently Asked Questions
Will deleting the Zoom app cancel my subscription?
No, deleting the Zoom app will not cancel your subscription, whatever device you may be using.
Can I get a refund for my paid plans?
Yes, if your account is found eligible. You can request a refund when canceling your plan through the web portal. Refunds will only be issued prorated, and you must make the request within 30 days of the renewal to be eligible.
What will happen if my Zoom subscription ends?
Your account will become a Basic Plan (Free) account upon the end of your subscription, limiting you to the features of the basic plan.
Can I change my subscription?
If you plan to just change details on your subscription, you can do so without canceling your current plan. Zoom has a Plan Management feature that allows you to edit your current plan. You may edit the number of users, subscription cycle, and payment method, and even add more products.
Can I still track the previous payments I made for my Zoom subscription?
Yes, you can track the previous payments you made for your Zoom subscription through Zoom’s web portal, under the Plans and Billing section. If you have trouble tracking payments and managing subscriptions, Cushion offers a set of features that may help you keep track.
