Cancel your Terminix service if you find it expensive and ineffective. However, don’t give up on pest control services altogether, or your beautiful home might end up like Joe’s Apartment!
Terminix has close to 100 years of experience in pest control. The company invented the first termiticide in 1927 and introduced pest control services with annual inspections and guarantees in 1957.
The Better Business Bureau gave Terminix an “A+” grade, but customers were less generous. Terminix received a score of 1.1 out of five stars from 1,361 customers. 71% of the complaints were about the poor quality of service and ineffective treatments.
If you’re unsatisfied with the results, we’ll show you how to cancel your Terminix service. We’ll also discuss other pest control options to consider after you cancel Terminix.
How to Cancel Terminix Service
The easiest way to cancel your Terminix service is to call customer support at 1-855-485-6300.
Terminix offers various pest control services covered by contracts that may have unique provisions. A customer support representative can guide you through the cancelation process specific to the service you acquired.
After the call, confirm your cancelation request in writing. You can email a cancelation request to [email protected].
You can also log into your account and cancel the service. Lastly, you can go to the Terminix Contact Us page and inform customer support of your request to cancel the service via text or live chat.
💡 Pro Tip: Cancel your service five days before the bill becomes due to avoid getting charged the cost of the service.
How to Cancel Terminix Service by Calling
Cancel Terminix service by calling their customer support team at 1-855-485-6300. Operating hours are from 6:00 am to 10:00 pm CST, Monday through Sunday.
The customer support agent will have to verify your identity. Before calling, prepare the following information:
- Full name
- Service contract number
- Email address
- Home address
- Mobile phone number
Inform the agent that you want to cancel the scheduled service. The agent will ask why you want to cancel the service. He might also offer to reschedule it or offer other options. Decline his offers and reiterate your request to cancel the service.
The agent will guide you through the cancelation process specific to your contract. Once the process is clear, ask the agent to email confirmation that the service has been canceled.
💡 Note: Get the customer support agent’s name. Include it in the email you send to Terminix.
How to Cancel Terminix Service by Email
Cancel Terminix service by emailing your request with the subject line “Cancelation” to [email protected].
In the email, inform Terminix you want to cancel the scheduled service. Mention that you have already contacted customer support by phone.
Include the following information:
- Full name
- Service contract number
- The date you contacted customer support by phone
- The name of the customer support agent.
- Email address
- Home address
- Mobile phone number
Explain why you want the service canceled. If the reason is an unforeseen circumstance, you might get a refund. For example, if your grandparents visit for a week, the chemicals might harm their health.
Close the email by requesting a written confirmation that the service has been canceled.
How to Cancel Terminix Service Online
You can cancel your Terminix service online by logging into your account and canceling the service. You can also go to the Contact Us page to contact customer service by text or chat.
How to Cancel Terminix Service on the Website
Follow the steps below to cancel your Terminix service on the website.
- Log into your Account.
- Click “My Account.”
- Go to “Services.”
- Select the Service you want to cancel.
- Follow the prompts to Confirm the cancelation of service.
How to Cancel Terminix Service by Text
You can text Terminix customer support at 1-866-980-8669. Customer support agents are available Monday through Friday from 7:00 a.m. to 7:00 p.m., and Saturday from 7:00 a.m. to 3:00 p.m.CST.
Send a text message to Terminix customer support. Inform them that you want to cancel the scheduled service.
Include the following information in the text message:
- Full name
- Service contract number
- Email address
- Home address
- Mobile phone number
End the text message by asking for a response confirming the cancelation of the service.
How to Cancel Terminix Service by Chat
To cancel Terminix service by chat, go to the Contact Us page and click the chat link. Chat services are available Monday through Friday, 7:00 a.m. to 7:00 p.m., and Saturday, 7:00 a.m. to 3:00 p.m. CST.
The customer support agent will have to verify your identity. Before starting the chat session, prepare the following information:
- Full name
- Service contract number
- Email address
- Home address
- Mobile phone number
Inform the agent that you want to cancel the scheduled service. The agent will ask why you want to cancel the service. He might also offer to reschedule it or offer other options. Decline his offers and reiterate your request to cancel the service.
The agent will guide you through the cancelation process specific to your contract. Once the process is clear, ask the agent to email confirmation that the service has been canceled.
What Are Your Pest Control Options After Canceling Terminix Service?
Your home is your biggest investment. Termites feed on wood, drywall, and insulation, causing structural damage to your home that can lead to thousands of dollars in repairs.
Pests such as cockroaches, ants, rats, flies, and mosquitoes nestle in areas with food and water sources. These pests carry deadly diseases and bacteria that can get you seriously ill. Once inside your home, they’ll breed and potentially cause infestation.
If you decide to cancel Terminix because you find its services expensive or ineffective, you’ll have to look for other pest control options.
Here are three pest control options that you might want to consider.
1. DIY
You can find affordable pest control products on the market with some research. For example, ant granules, cockroach gels, and rat pellets are affordable bait-type products that can be used safely indoors.
2. Independent Contractor
An independent contractor has the knowledge and experience to rid your home of pests. Although he’ll be limited in the range of services he can offer, he’ll be cheaper than hiring Terminix.
3. Other Pest Control Companies
MarketWatch gave Terminix an impressive rating of 5 out of 5 stars. However, if Terminix is expensive, MarketWatch recommends trying budget-friendly companies such as Orkin and Hawx.
How to Manage Your Terminix Account
Your Terminix account has built-in features allowing you to manage some functions and troubleshoot.
1. How to change a login email address in MyAccount
Login email addresses cannot be changed. You’ll have to register again and create a new Terminix account.
2. How to delete your MyAccount profile
To delete your MyAccount profile at Terminix, email [email protected].
3. How to reschedule an appointment
Follow the steps below to reschedule a pest control appointment.
- Log into your Account.
- Go to “Appointment & Services.”
- Click “My Upcoming Appointments.”
If you can’t find the appointment, call customer support at 1-855-348-3152.
4. How to set up AutoPay
Follow the steps below to set up Auto-Pay.
- Log into your Account.
- Go to “Payments & Billing.”
- Select “My Payments Due.”
- Select “Set Up AutoPay” or “View AutoPay.”
5. How to confirm a technician was at your property for the service reflected in your statement
- Log into your Account.
- Go to “Appointment & Services.”
- Select “My Service History.”
- Click the green link to download the service documents.
How to Contact Terminix Customer Support
You can contact Terminix customer service by calling 1-855-485-6300. The phone lines are open Monday through Sunday from 6:00 a.m. to 10:00 p.m. CST.
You can email customer support at [email protected].
You can also start a live chat by going to the Terminix Contact Us page and clicking the chat link. Chat services are available Monday through Friday from 7:00 a.m. to 7:00 p.m. CST and Saturday from 7:00 a.m. to 3:00 p.m. CST.
What are the Terms of Agreement for your Terminix Service?
The terms of agreement of your Terminix service only cover standard pests such as cockroaches, mice, rats, Silverish, house ants, moths, non-poisonous spiders, scorpions, millipedes, centipedes, earwigs, crickets, and Paper Wasps.
Pests not on the list can be included but are subject to additional charges.
General Pest Control Services have six to seven treatments yearly, depending on your location. The first visit is the Initial Treatment, during which you must be present.
The agreement authorizes Terminix to debit your credit card or checking account for the full cost of the service within five days of the bill’s due date. If you want to cancel a service, send a written request to Terminix before the bill becomes due.
Frequently Asked Questions (FAQs)
1. How do I turn off AutoPay on Terminix?
Follow the steps below to turn off Auto-Pay.
- Log into your account.
- Go to “Payments & Billing.”
- Select “My Payments Due.”
- Remove AutoPay.
2. How much is Terminix pest control per month?
Terminix offers different pest control packages. The price of pest control will depend on the type of service and location. To learn more, visit the Terminix Pest Plans page and get a quote.
3. What company owns Terminix?
Rentokil Initial acquired Terminix on October 12, 2022.
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Summary
Terminix is one of the biggest pest control companies in the world. However, if the service is too expensive to maintain or you’re unsatisfied with the results, cancel it and consider other pest control options.
The first step to canceling your Terminix service is to call customer support at 1-855-485-6300. Follow up the call by emailing your cancelation request to [email protected]. You can also text customer support at 1-866-980-8669 or chat with a live agent on the Contact Us page.
