How to Cancel Public Storage Unit Subscription

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how to cancel public storage
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The most recent complaints about Public Storage at the Better Business Bureau are mostly about price hikes ranging from 23% to 69%. This is on top of the price hikes on storage units during the pandemic.

Worse yet, storage facilities like Public Storage can sell your stuff at a public auction if rent isn’t paid. With the cost of moving services increasing as well, it’s better to cancel your Public Storage unit sooner rather than later.

The easiest way to cancel your Public Storage is to call 1-888-797-6980. If you dislike canceling by phone call, then worry not we can guide you through canceling via the Public Storage website.

How to Cancel Public Storage Unit Subscription on the Website

how to cancel public storage online

To cancel your Public Storage Unit using their official website, just follow these steps:

  1. Log into your Public Storage Account
  2. Go to the Navigation Bar
  3. Click Storage Units
  4. Specify how much time you need to clear your storage unit.

💡 Note: Public Storage requires 60 days prior notice before you move out so you’ll need to schedule your move ahead of time.

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How to Cancel Public Storage Online by Chat

how to cancel public storage unit online by chat

You can also cancel via Live Chat if you prefer. To do this, just follow these steps:

  1. Go to the Public Storage Contact Us
  2. Click the Chat icon on the lower right-hand side of the page
  3. Alternatively, you can simply click “Start a Live Chat.”
  4. Enter your first and last name and email address to start a conversation.
  5. Inform the chat support agent that you want to cancel your Public Storage Unit subscription.
  6. The agent will guide you through the cancelation process.

How to Cancel Public Storage Account by Calling

Canceling by calling customer service at 1-888-797-6980 may be the easiest method but it also requires you to verify your identity by providing the following information:

  • Full name
  • Email address
  • Date of Birth
  • Home residence
  • Mobile phone number
  • Public Storage account number

Once you’ve prepared the above information, you can call 1-888-797-6980 from Monday through Sunday, 5:00 am to 10:00 pm PST.

💡 Pro Tip: Once your schedule is set, start clearing out the small items from your storage unit to make the final move easier.

Public Storage Customer Support Services

Public Storage customer support services can assist in other areas other than account cancelations.

1. Find the right type of storage unit 

  • Indoor
  • Climate controlled
  • Drive-up
  • Vehicle Storage

2. Packing for Storage

  • Furniture
  • Appliances
  • Clothes

3. Payment and Billing

  • Online
  • By Phone
  • Via App
  • By Mail
  • In-Person
  • Autopay

4. Storage unit reservation

5. Moving items into the unit

To contact customer support, go to Public Storage’s Contact Us page, start a live chat, or call 1-888-797-6980.

Manage Your Public Storage Account using their App

Your Public Storage account has built-in features for managing it. If you’re always on the go, download the Public Storage app compatible with iPhone or Android mobile phones.

Here are some of the functions that you can manage on your Public Storage account:

  1. Create an account
  2. Reset your password
  3. Locate your account number
  4. Update contact information
  5. Manage AutoPay
  6. Manage your insurance policy
  7. Provide storage unit access to another person
  8. Manage text and email notifications

Frequently Asked Questions (FAQs)

1. How do I turn off AutoPay Public Storage?

  • Log into your account.
  • Select “Payments.”
  • Click “Manage AutoPay.”
  • Select “Turn Off AutoPay.”
  • When asked if you want to disable AutoPay, select “Yes.”
  • A pop-up will appear: “Transaction Completed Successfully.”

2. What happens when you stop paying for storage?

Review the terms and conditions of your lease agreement with Public Storage. However, according to the Self-Service Storage Facility Act, storage facilities like Public Storage can sell your stuff at a public auction if you stop paying rent.

3. Can Public Storage affect your credit?

Renting a Public Storage unit will not affect your credit score, but failure to pay rent on time will. Late payments and non-payments of bills will affect your credit history, accounting for 35% of your FICO credit score.

4. How do I contact Public Storage customer service?

You can contact Public Storage by calling customer service at 1-888-797-6980. Customer service hours are Monday through Sunday, 5:00 a.m. to 10:00 p.m. PST. You can also go to the Contact Us page and start a live chat.

5. Is Public Storage 24 hours?

No. Depending on the location, Public Storage allows you to access your storage unit from 6:00 a.m. to 9:00 p.m.

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Summary

Public Storage provides a cost-effective solution to storing equipment and furniture until you find a permanent location. Public Storage’s rental agreements are set month-to-month, so you can decide when to stay or go.

However, if you experience a financially difficult month, you might be at risk of missing rental payments. Public Storage can publicly auction your property if rent continues to remain unpaid. Knowing how to cancel your Public Storage unit subscription will give you 60 days to find a better solution.

Log into your account, click “Storage Units,” and inform Public Storage how much time you need to vacate your storage unit. You can also chat with a live agent online or call customer service at 1-888-797-6980. The customer service representative will give you instructions on how to cancel your Public Storage account.

Last Updated on May 05, 2024
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