How to Cancel OnStar Subscription & Get Refund

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how to cancel onstar
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Do you find OnStar’s crash detection and emergency help services valuable but just can’t justify the $29.99 – $49.99 price range? Fortunately for you, the OnStar Guardian App has these features and you don’t even need a vehicle with OnStar hardware to use it!

Most of OnStar’s features are available à la carte, so if you’re only interested in specific services, then you can save a lot of money by canceling your OnStar Preferred, Essentials, or Premium Plan and subscribing to your preferred individual services instead.

how to cancel onstar subscription

How to Cancel Your OnStar Subscription

The only way to cancel an OnStar subscription is by speaking to an OnStar Advisor. You can contact an OnStar Advisor through these methods:

  • Call 1-888-466-7827
  • Push the Blue OnStar Button on your vehicle

Prepare your account details beforehand to ensure a smooth cancelation process. Don’t forget to request for a confirmation email to avoid any future headaches.

For more information, visit OnStar’s online support page:

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downgrade onstar subscription

Can I Downgrade My OnStar Subscription?

Yes, you can downgrade your OnStar subscription by simply applying for a service that overlaps with your current plan. Your previous plan will automatically be canceled once you do so.

💡 Note: Be sure that the service you’re applying for overlaps with your current subscription, or else you’ll end up subscribed to both of them.

Can I Move My OnStar Service Plan?

Yes, you can move your OnStar Service Plan to another vehicle as long as you meet the following requirements:

  1. The primary driver remains the same.
  2. The new car must be equipped with OnStar hardware.
  3. You’re currently subscribed to a customer-paid OnStar service plan and account.

OnStar Service plans can be transferred to another driver by transferring the ownership of the vehicle.

In case the vehicle with an active OnStar Service plan is sold, traded, or totaled, call 1-888-466-7827 and prepare the following information:

  1. Your OnStar account number
  2. Your Vehicle Identification Number (VIN)
  3. The date that the vehicle was sold, traded, or totaled

An OnStar representative will then transfer your service or update your account status.

💡 Note: If your service isn’t eligible for a transfer, you’ll be given a refund equal to the amount of unused service plan time that you purchased.

onstar get refund

Can I Get a Refund for My OnStar Subscription?

Yes, it’s possible to get a prorated refund for charges made within the previous 30 days. To find out if you’re eligible for a refund, call 1-888-466-7827.

Related articles:


OnStar One Essentials will now be included for eight years with every GM 2025 vehicle. All Cadillac customers will also get additional premium OnStar services for three years.

If you think that it’s unfair that you have to pay for your OnStar subscription while those who purchase a new GM vehicle in 2025 will get it for free for eight years, then you can cancel by:

  • Calling 1-888-466-7827
  • Or by pushing the Blue OnStar Button on your vehicle

Of course, you don’t have to go without your preferred OnStar services. You can always subscribe to the specific services that you want instead of going for the bundled plans.

Last Updated on May 05, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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