How to Cancel Mint Mobile Subscription

Ryan Reynolds revived the Deadpool franchise, Wrexham A.F.C., and affordable unlimited data plans with Mint Mobile. In March 2024, he sold his stake at Mint Mobile to T-Mobile for $300 million.

Despite continuing in a creative role post-acquisition, there’s nothing he can do should T-Mobile go back on its promise to keep Mint Mobile’s $15 plan. Not to mention the possible changes to data allotments and roaming benefits considering T-Mobile’s history.

If you subscribed to Mint Mobile due to your faith in Ryan Reynold’s vision, overwhelming charisma, and tendency to exert Maximum Effort, then it’s probably time to cancel your Mint Mobile subscription and look for the next mobile virtual network operator (MVNO) that’s truly dedicated to affordable data plans.

Mint Mobile’s Cancellation and Refund Policy

Before we delve into the cancellation process, here’s what you need to know about Mint’s Cancellation and Refund Policy:

General Cancellation and Termination

• You can cancel your Mint Mobile service plan at any time, and they can cancel it immediately too.
• Generally, you won’t get a refund for any amounts you’ve paid unless the law or specific policies require it. But they do have a 7-day Money Back Guarantee, see the details below.

7-Day Money Back Guarantee

If you cancel within seven days of activating your service, you can get a full refund of the purchase price and any taxes/fees. To qualify:

• The plan must be purchased from mintmobile.com
• You need to fill out the refund request form at www.mintmobile.com/return-policy.
• If you need to return a phone you bought from Mint Mobile, make sure it’s in like-new condition with all the original paperwork and accessories (you can keep the SIM card). Once they approve the return, Mint will refund your money, minus shipping and handling fees, to your credit card, bank account, or PayPal.

💡 Note: Refunds are processed within ten business days. This doesn’t cover unused data or international roaming. No refunds for purchases made more than 45 days ago.

Plan Suspensions and Terminations

• If your service is terminated for any violation of terms, you’re ineligible to receive refunds for 30-day plans.
• For prepaid multi-month plans, you’ll get a pro-rated refund for the remaining 30-day periods, except for the period in which the service was terminated.

Service Suspension for Nonpayment

• Your account will be suspended if not reactivated within 60 days due to nonpayment.

How to Cancel Your Mint Subscription by Calling

Here’s how to cancel your Mint Subscription via phone call:

1. Dial 800-683-7392 or 611 from your Mint phone
2. Tell them you want to cancel your Mint subscription
3. Provide any details needed for verification
4. Inquire about any outstanding balance you need to settle
5. Ask for cancellation confirmation via email

💡 Note: Mint customer service is available 7 days a week from 5 a.m. to 7 p.m. PST.

How to Turn Off Auto Renew Mint Subscription

Here’s the guide on turning off auto-renew Mint Subscription via Mint’s website:

1. Log in to https://my.mintmobile.com/login?from=%2Faccount%2Fsummary
2. Go to My Plan 
3. Click Manage Plan
4. Turn off the Auto-renew

💡 Note: This is the same process if you have the Mint Mobile App.

How to Cancel Mint Mobile Subscription on Android

To cancel your Mint Mobile Subscription on Android, follow these steps:

1. Go to Google Store
2. Click your Profile Icon at the top right corner
3. Click Payments and subscriptions
4. Click Subscriptions
5. Click Mint Mobile
6. Click Cancel Subscription

How to Cancel Mint Mobile Subscription on iPhone

To cancel your Mint Mobile Subscription on iOS, just follow these steps:

1. Go to Settings
2. Click on your Apple ID at the top of the screen.
3. Click Subscriptions
4. Click the Mint Mobile app
5. Click Cancel Subscription 

What Happens When Your Mint Mobile Plan Ends?

When your Mint Mobile plan ends, here’s what you can expect:

Renewal Reminders

Mint Mobile will send you reminders via text and email before your plan expires, prompting you to renew. You can easily renew your plan through the Mint Mobile app or website for another 3, 6, or 12 months.

Suspension Period

If you don’t renew right away, your account will go into a suspended status for 60 days. During this suspension, your service will be paused, but you can still reactivate your account by renewing your plan within this period.

Cancellation

If you don’t reactivate your account within the 60-day suspension period, your account will be canceled. This means you’ll lose any remaining balance, and Mint Mobile may reassign your phone number to someone else.

Auto-Renewal Option

To avoid any interruptions, you can set up auto-renewal. This feature will automatically renew your plan at the end of each term using the payment method you have on file, ensuring you never lose service.

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Summary

To cancel your Mint Mobile subscription, you can either call their customer service at 800-683-7392 or 611 from your Mint phone and speak to a customer representative.

You can also log into your account on the Mint Mobile website or app, go to ‘My Plan,’ click ‘Manage Plan’ and turn off “Auto-renew”. 

Mint Mobile’s refund policy includes a 7-Day Money Back Guarantee if you cancel within seven days of activation, providing a full refund of the purchase price and any taxes/fees.

For device returns, ensure the phone is in like-new condition with all original accessories (excluding the SIM card). Refunds, minus shipping and handling fees, are processed within ten business days.