DISH Network increased its subscription price by $5.00 in 2023 despite losing 245,000 subscribers earlier that year.
Lower-priced streaming services such as YouTubeTV, FuboTV, and Hulu have triggered an exodus of customers from cable TV providers. Cable TV providers, including DISH Network, will continue to increase the cost of subscriptions to survive the onslaught of streaming services.
If you believe that video-on-demand is the future of video content, then cut the cord now and cancel your DISH Network subscription.
How to Cancel Your DISH Network Subscription
You can cancel your DISH Network subscription by calling customer service at 1-866-974-0769. Before the call, have your Residential Customer Agreement (RCA) and most recent bill ready.
You can email your cancelation request to [email protected].
If you prefer snail mail, you can mail it to:
DISH Network Customer Service Center,
P.O. Box 9033,
Littleton, CO 80160-9033.
How to Cancel Your DISH Network Subscription By Calling Customer Service
The recommended way of canceling a DISH Network subscription is by calling customer service at 1-866-974-0769. Customer service hours are 9:00 am to 11:00 pm ET, Monday through Sunday.
Before calling customer service, have your Residential Customer Agreement (RCA) and the most recent bill ready. The customer service representative will verify your subscription using the RCA and the latest bill.
- Get the name of the representative. Inform him that you want to cancel your subscription.
- Expect the representative to offer discounts and other special arrangements to get you to stay.
- Decline his offer. Reiterate your request to cancel your subscription.
The representative will walk you through the cancelation process. Ask the representative to email confirmation that your cancelation request was approved.
How to Cancel Your DISH Network Subscription By Email
Prepare an email with the subject line, “Cancelation.”
Inform customer service you want to cancel your subscription. Include the following information in your email:
- Full name
- Residential Customer Agreement (attached copy)
- Most recent billing statement (attached copy)
- Home address
- Mobile number
Request for confirmation your subscription was canceled.
Email your cancelation request to [email protected].
How to Cancel Your DISH Network Subscription By Snail Mail
Prepare a letter addressed to the “DISH Network Customer Service Center.” The subject line should be “Cancelation.”
Inform customer service you want to cancel your subscription. Include the following information in your letter:
- Full name
- Residential Customer Agreement (attached copy)
- Most recent billing statement (attached copy)
- Home address
- Mobile number
Request for confirmation your subscription was canceled. Use certified mail to get proof of mailing and delivery.
Mail your cancelation request to:
DISH Network Customer Service Center
P.O. Box 9033
Littleton, CO 80160-9033
What Is DISH Network’s Cancelation Policy?
You can cancel your DISH Network subscription at any time. A DISH Network subscription is covered by a two-year price guarantee. If you cancel your subscription before the end of the contract period, you’ll be charged an Early Termination Fee (ETF)
The ETF is calculated as $20 multiplied by the months remaining in your contract.
For example, if you have five months left in your contract, you’ll pay an ETF of $100. You must pay all outstanding invoices. Fees and charges credited to your account are non-refundable.
Returning DISH equipment is part of the cancellation process. You’ll return the equipment using the recovery box DISH will send you. Follow up with customer service if you haven’t received the box five days after your request was approved.
DISH might send you multiple boxes to return the equipment you leased. You’ll be charged an Equipment Return Fee (ERF) calculated as $20 multiplied by the number of boxes sent by DISH.
💡 Note: You have 30 days from when your cancelation request was approved to return the equipment.
Should You Cancel Your DISH Network Subscription?
A 2023 report by J.D. Power revealed that DISH Network had the highest overall customer satisfaction score among cable and satellite TV providers for the sixth straight year.
However, even the best cable and satellite TV provider still can’t beat FuboTV’s 742 customer satisfaction score.
And FuboTV is only ranked sixth among the top video-on-demand content providers.
Cost is the primary factor driving more customers to patronize streaming services over cable TV. Factors once seen as glaring weaknesses of streaming services, such as customer care, performance and reliability, and billing and payments, are now strengths.
Research conducted by Leichtman Research Group (LRG) supports these findings. According to the LRG report, the cable TV industry lost 5.3 million subscribers in 2023.
In the 3rd quarter of 2023, DISH Network lost 64,000 pay-TV subscribers while DISH TV lost 181,000 subscribers. In its 10-Q filing, DISH attributes the loss of subscribers to increased competition from streaming services that offer live shows and sporting events.
Despite losing subscribers, DISH remains profitable because it has continued increasing subscription prices.
Last October 12, 2023, DISH increased its subscription price by $5.
Average Monthly Subscription Costs of Cable TV and Streaming Services
A 2024 study by CNET compared the average monthly subscription cost of cable TV and streaming services.
| Type of Service: | Average Monthly Cost: |
| Basic cable TV and Internet | $144 |
| Premium cable TV and Internet | $217 |
| Basic streaming with ads; no Internet | $33 |
| Premium streaming with ads, no Internet | $71 |
| Live TV streaming with Internet | $135 |
DISH Price Guide 2024
How much would a DISH Live TV and its Internet service bundled package cost?
| DISH Live TV Package: | Live TV Monthly Subscription Cost: | Hughesnet Satellite up to 100 Mbps: | Total Monthly Cost of Bundled Service: |
| America’s Top 120 | $84.99 | $59.99 | $144.99 |
| America’s Top 200 | $104.99 | $59.99 | $164.99 |
| America’s Top 250 | $114.99 | $59.99 | $174.99 |
As more consumers switch to streaming services to save money, expect cable TV providers like DISH to continue increasing their prices to remain profitable.
The best time to save money is NOW. Cut the cord and cancel your DISH Network subscription.
What Are Your Options for Canceling Your DISH Network Subscription?
If you’re unsure about canceling your DISH Network subscription, you have other options to consider.
1. Pause Your DISH Subscription
DISH can pause your subscription for up to six months. You’ll be charged a fee of $5 per month paused.
Call customer service at 1-866-974-1695. Customer service hours are 9:00 am to 11:00 pm ET, Monday through Sunday. Be ready with your RCA. Inform the customer service representative that you want to pause your subscription.
2. Move Your DISH Subscription
If you’re moving to a new location, DISH can install your equipment through its Move-In Deal.
Call customer service at 1-800-3474 (DISH) or 1-877-258-7599 to schedule an installation appointment.
Provide DISH the following information:
- The address of your new location
- The preferred date of installation
- The preferred time of installation
- The number of TVs you want installed to DISH
Bring your DISH equipment to your new location. DISH can only run the service if electricity is available and an adult is present.
3. Lower Your DISH Subscription Bill
If maintaining your DISH subscription is becoming expensive, call customer service at 1-866-974-3285.
Be ready with the following information:
- Residential Customer Agreement (RCA)
- The most recent billing statement
Get the name of the customer service representative. Inform the representative that you’re thinking about canceling the subscription because it’s becoming expensive. The representative will discuss options for lowering your bill.
Ask the representative to email a summary of what you discussed and agreed upon.
How to Contact DISH Network Customer Support
You can contact DISH Network customer support through the following channels:
- Call 1-866-974-0769 or 1-800-333-3474: To cancel subscriptions, change subscription plans, and request refunds.
- Call 1-844-901-2327: To sign up for DISH subscriptions, troubleshooting, and technical support.
- Email: [email protected].
- Snail Mail: DISH Network Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033.
- Dish Network Facebook Page
- Dish Network X
- Dish Network Instagram
- Dish Network YouTube Channel
💡 Note: Customer service hours are 9:00 am to 11:00 pm ET, Monday through Sunday.
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Summary
Calling customer service at 1-866-974-0769 is the most effective way to cancel your DISH Network subscription. Before you make the call, have your Residential Customer Agreement and recent bill ready.
You can also email a cancelation request to [email protected] or send it by snail mail to DISH Network Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033.
