How to Cancel Cricket Wireless Subscription

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how to cancel cricket wireless
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Did your mind ever run through the dangers that come along with sticking to your current wireless service? According to a post on Reddit, someone’s phone number got hacked into by cybercriminals and this resulted in many accounts being compromised as well as identities being stolen.

Even after the victim notified Cricket Wireless about the suspicious activity, the hackers still managed to transfer her number to another carrier. Overnight, her accounts were compromised with new passwords, and her phone number was ported away. She tried to regain control by changing her major account passwords, but the hacker got back in and changed them again.

In the end, she had to freeze her credit because the hacker used information from her stolen documents to try and get a loan in her name. This incident brought immense stress and financial instability. To protect yourself from such nightmares, it’s time to reconsider your subscription with Cricket Wireless and take serious steps to secure your personal data.

how to cancel cricket wireless subscription

How to Cancel or Suspend a Line on Cricket Wireless

  1. Contact 1-800-274-2538. 
  2. Speak to a representative.
  3. Provide your Account details.
  4. Ask to cancel your subscription.
  5. Ask if there are balances to settle your account.
  6. Ask for cancellation confirmation via email.

Note: If you only have one line on your account, you can just stop paying and your service will automatically discontinue on your bill date. But if you are on Auto Pay, be sure to turn it off. We’ve provided guidelines on how to turn off your Auto Pay below.

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How to Turn Off Auto Pay

If your account is on autopay, you have to turn it off to avoid recurring charges. Follow these  steps:

Turn off Auto Pay in My Account Online:

  1. Log in to My Account
  2. Click “Payments.”
  3. Click Change Auto Pay
  4. Click Turn Auto Pay OFF.
  5. You’ll need to confirm the action by clicking a second time.
  6. Check if it actually turned off.

Turn off Auto Pay in My Account Mobile:

  1. Scroll to Billing.
  2. The ON indicates that Auto Pay is enabled.
  3. Click Turn Auto Pay OFF.
  4. Click Turn Auto Pay OFF to confirm your Auto Pay preferences.
  5. A message appears confirming that you’ve turned off Auto Pay.

For more information about how to manage your account, visit Manage My Account Page.

How to Cancel Cricket Wireless Online

Here are the steps to follow if you want to cancel Cricket Wireless using their live chat, which is available from Monday to Saturday, 9:00 AM – 11:30 PM and Sunday 10:00 AM – 11:00 PM EST:

  1. Go to
  2. Click Chat with us.
  3. Send the word
  4. Choose any of the following options.
  5. Continue with the chat prompts.
  6. Make sure you have all the cancellation information you’re looking for.

Note: ​​If you need to cancel one of the lines on your multi-line account, you’ll need to call or chat with a Cricket Support Representative to cancel it.

What happens if I stop paying my Cricket bill?

If you stop paying your Cricket Wireless bill, here’s what happens:

  • Service Suspension: As soon as you miss your due date, your service gets suspended. This means you won’t be able to make or receive calls, send texts, or use data. However, you can still call Customer Support at 611 and 911 for emergencies.
  • Restoring Service: To get your service back, you need to pay your outstanding balance. The day you make the payment becomes your new due date. Be aware that you’ll be charged a reactivation fee—$5 if you have a single-line account or $15 if you have multiple lines.
  • Account Cancellation: If you don’t pay within 60 days, your account will be canceled. This also means you’ll lose your phone number, which can be a real hassle.

Will Cricket refund my money?

Cricket Wireless has a few refund options. Payments for services are mostly not-refundable. However, if the device is returned within the specified period and was never activated, a refund can be given.

For online purchases, returns can be requested within seven days of delivery, and you will get the refund within ten business days if approved. In-store purchase refunds follow the store’s specific return policy but service payments made in-store cannot be refunded. For more information about Cricket’s Returns and Exchanges, click here.

Cricket Device Protection and Insurance

For just $8 a month, Cricket Protect offers:

  • Extensive coverage for both phones and smartwatches, making sure you’re covered no matter what.
  • Affordable cracked screen repairs at $29, with same-day service available in select areas for eligible devices.
  • A quick and easy replacement process to get you back up and running fast.
  • Protection against the steep cost of replacing your phone or smartwatch at full price.
  • 16GB of storage for your precious photos and videos with myPhotoVault.

Cricket Protect is an optional service that you can add to your plan. You have the option to get this coverage when you buy a new phone, upgrade your current phone, or even if you have a phone that you previously owned and brought over to Cricket from another carrier. For details on which devices are covered, check out Cricket Wireless’s official resources.

How to Change Plan On the myCricket App

  1. Open your myCricket App and sign in.
  2. Click Manage Your Lines.
  3. Select a line.
  4. Click Edit Plan. 
  5. Enter your four-digit PIN (if prompted).
  6. Click Next.
  7. Click Select Plan if the chosen plan fits your needs.
  8. Click the feature(s) you’d like to edit, add, or remove under Manage Features.
  9. If you want the feature for the current billing cycle only, select Once. Otherwise, select Monthly.
  10. Click Continue to review your changes.
  11. Click Checkout.
  12. Schedule your changes for today or the start of your next billing cycle.
  13. Click Continue.
  14. If you set your plan to change today, enter your credit card information.
  15. Agree to the Terms and Conditions.
  16. Click Submit Payment.
  17. If you scheduled your plan changes to be effective at the start of your next bill cycle, Click Submit Changes.
  18. You’ll receive payment confirmation on the screen and by text.

Note: You can only change your plan twice per billing cycle. You may need to update the app to the latest version before making changes to your plan.

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We have broken down the steps on how to cancel your Cricket Wireless subscription, and they are actually pretty simple. All you need to do is call Cricket customer service by dialing 1-800-274-2538 and provide them with your account information and the reason for terminating their services. Then, wait for further instructions. Once you have done that, ask if there are any remaining balances on your account before requesting an email confirmation of cancellation.

When on Auto Pay, ensure you switch it off. Otherwise, charges will keep being deducted from your account even after cancellation, which can be quite frustrating, especially when you need the money most. The best way to do this would be to go online or through the myCricket app, where you should navigate to payment settings and toggle off Auto Pay.

If you fail to pay your Cricket Wireless bill, the service will be ceased immediately after the due date passes. To get back into use again, you need to clear all unpaid amounts plus a fee charged during reactivation. Failure to settle accounts within two months shall lead to termination of such accounts accompanied by loss of ownership over phone numbers. Refunds are usually not granted on service payments,, but gadgets returned within seven days of delivery may qualify for a refund if not activated.

Last Updated on June 06, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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