Feeling like Albert Genius has you locked up? A Reddit post shows that many people are in the same boat. While it provides quick payday loans for emergencies, you’ll end up with a $150/year subscription after trying it out. Canceling can be a hassle because they take forever to pay back advances and withdraw funds from auto-investments, which can take weeks. Hidden fees and poor customer service only add to the frustration. The easiest way to resolve this and cancel is to go to the app and click cancel subscription. Find out more details through our guide.
How to Cancel Albert Genius Subscription
- Open the Albert Genius App
- Click the Account section at the bottom right
- Click the Hamburger Icon (three lines) at the upper left
- Click Payments
- Click Cancel Subscription
Alternatively, you can also contact [email protected] with further concerns and queries.
How to Deactivate or Close your Albert Genius Account
- Open the Albert Genius App
- Click the Profile tab 👤
- Click the Hamburger icon in the top left (☰)
- Click Help center
- Click Deactivate or Close my accounts
Note: To deactivate or close your Albert account, you must ensure all your Albert accounts have a zero balance. This involves withdrawing all funds from Albert Cash, Savings, and Investments, as well as selling any held investments.
Additionally, you need to repay any outstanding Instant balances. If you need more guidance on how to do this, please contact their text support at (639-37).
How do I turn off smart money on Albert?
To turn off Smart Money on the Albert app, follow these steps:
- Open the Albert Genius App
- Click the Profile tab 👤
- Click Smart Money
- Toggle the switch under “Auto deposits” to turn Smart Money off
Note: Keep in mind that if you have an outstanding Instant overdraft balance, you cannot change or disable Smart Money settings until you repay the balance. If your account balance is negative, you may need to contact Albert’s support by texting Genius at 639-37 or emailing [email protected] for further assistance​.
Can I get a refund for Albert Genius?
Yes, if you decide to disable the yearly Genius subscription during the first month, there will be no charge. If you cancel it after one month, you are eligible to get a refund calculated based on days. Paying for a Monthly Genius subscription is non-refundable. Do not forget that Smart Money can be paused but this does not stop payments for Genius. If you need help with canceling or closing your account, visit here.
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Summary
Canceling your Albert Genius subscription can be a hassle because of delayed paybacks and retrieving money from auto-investments. To cancel, open the Albert Genius app, go to the Account section, tap the Hamburger Icon, select ‘Payments’, then ‘Cancel Subscription’. You can also email [email protected]
Before deactivating, make sure all your Albert accounts have a zero balance. Yearly subscriptions are refundable within the first month; monthly fees are not refundable. For additional assistance, visit their Help Center or text support at 639-37.
