Early termination of your ADT Monitoring Contract often results in being charged 75% of your remaining monthly service charges. So, you might be tempted to just wait until your contract ends instead of canceling your ADT Security Services.
However, it is possible to terminate your ADT contract without paying the hefty early termination fees. And even if you can’t avoid the fees, sometimes it’s best to just get it over with instead of sticking with a service provider that you’re unhappy with.
How to Cancel Your ADT Service Plan
There are two different ways to cancel your ADT Service Plan:
- Find the termination clause in your ADT Contract
- Call 1-800-238-2727 (record your calls to avoid future headaches)
While it may seem tempting to just call the number, they’re likely to send you on a wild goose chase through this method. Your contract is legally binding, however, so you can more reliably cancel through the method stated there.
💡 Note: If you don’t have a copy of your contract, you can find it by logging in to MyADT. If your contract requires you to cancel via snail mail, be sure to opt for USPS Certified Mail.
How to Avoid the ADT Early Termination Penalty
If you opted for ADT’s No Contract Security System, then you won’t have to worry about any termination penalties.
If you signed a contract with ADT, however, you’ll need to force ADT to terminate the contract themselves through their 6-month Service Guarantee policy.
This requires you to prove that ADT couldn’t resolve any installation or service-related concern that you had. Which is, of course, easier said than done. But if you do succeed in this endeavor, you’ll not only be free of any termination charges, but you’ll also receive a full refund.
Can you Cancel ADT online?
Unfortunately, ADT doesn’t accept cancellation requests via email or the web as of now. For more information about your ADT products and services, visit https://help.adt.com/s/
ADT Refund and Return Policy
Customers are given a month to return a complete security system or device, counting from the day they made the purchase to receive a full refund (not including shipping costs).
FAQs
1. What is ADT’s return policy for security systems and/or devices?
For any Self Setup system or device without a term contract, you can return it within the initial 30 days from the original order date. To begin the return process, contact the Support Center at (877) 464-7437 within seven (7) days of termination.
Note: If you bought your system or device from a retail location (authorized retailer), you’ll need to adhere to their specific return policy.
2. What is the warranty on your equipment?
Every purchased Self Setup system or device comes with a 12-month limited warranty.
3. If my ADT account is canceled, do I need to send back my ADT equipment?
Yes, you’ll have to reach out to their Support Center at (877) 464-7437 within seven (7) days of termination to initiate the return process.
Systems or devices received within the initial 30 days from the original order date must be returned within 21 days of receiving the RMA label to avoid Non-Returned Equipment Fees.
4. Does ADT provide boxes for returning equipment?
ADT does not provide boxes for return shipments. Please use the original packaging whenever possible. If unavailable, use another appropriately sized carton. The equipment must be returned in good working order, with normal wear and tear accepted.
5. How long does it take to receive a refund?
After the equipment reaches the return facility, allow 10-14 days for inspection and processing. Once processed, a refund will be issued using the original payment method. Original shipping charges will not be refunded after shipment, but a return label will be provided.
6. Can I return an item directly to ADT?
ADT does not have drop-off locations for returned equipment. An RMA label will be provided to ship the return to ADT via FedEx.
7. Does ADT have Early Termination Fees?
Please refer to your contract for specific details regarding Early Termination Fees.
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Summary
To cancel your ADT Service Plan, you can find the termination clause in your ADT Contract or call 1-800-238-2727.
To avoid paying early termination fees, you’ll need to force ADT to terminate the contract themselves through their 6-month Service Guarantee policy.
If you do succeed in doing this, you’ll not only be free of any termination charges, but you’ll also receive a full refund.
