Whether you’re thinking of opening a Citi account or moving to non-traditional banks like a credit union, a community bank, or an online bank, the first step is the same. You’ll need to close your Chase Checking or Savings account first.
You can cancel your Chase Account by:
- Sending a Secure Message Online
- Calling Customer Care
- Visiting a Chase Branch
2 Things to Do Before Closing Your Chase Account
Before you start closing your Chase Savings or Checking account, you’ll need to do two things to ensure the process goes as smoothly as possible.
1. Zero Out the Account You Want to Close
This step is especially important if you plan to close your account online or by calling customer care. If there’s money in your account by the time you request to close it via message or call, there’s a good chance that the process will be delayed.
Worse yet, they could freeze your account, and you won’t be able to access the money until the account is officially closed.
💡 Note: If you’re transferring your funds to another account, wait for confirmation that it has been transferred successfully before starting the process of closing your Chase account.
2. Check Your Auto-Pay Settings
If you’ve set up automatic payments on your Chase Account, then you’re going to have to either manually pay these or set up auto-pay on your new account after you close it.
Either way, you’ll need to make a list of the bills that you’re currently paying with your Chase Account.
To view your Chase Payees, you’ll need to do the following:
- Sign in to the Chase Mobile App or Chase Online
- Select ‘Pay and Transfer’
- Select ‘Pay Bills’
- Remember to make a list of your ‘Payees’ that you’ve enrolled in auto-pay
How to Close a Chase Account Online
To close your Chase Account using the Chase website, you’ll need to go to their Secure Message Center: https://www.chase.com/digital/login-secure-message
Just send a message indicating that you want to close your checking or savings account, and they should get back to you in two banking days.
💡 Note: As mentioned before, make sure that you’ve taken out all of your funds before sending your message.
How to Close a Chase Account by Calling Customer Care
To close your Chase account via Customer Care, just call the number on the back of your debit card. This information can also be found on your bank statement.
You could also just call their customer service hotline: 1-800-935-9935
How to Close a Chase Account by Visiting a Local Branch
You can close your Chase Account by finding the closest branch to your location using this web page: https://locator.chase.com/
There should be no issues with just walking in without an appointment, but if you want to play it safe, you could schedule an appointment here:
https://www.chase.com/meeting-scheduler/getstarted
You can use this method of closing your account without first zeroing out your balance. Your local Chase branch will either give you cash or an official check, depending on the amount of money you have in your account.
Related article: How to Activate Your Chase Credit Card
Summary
You can cancel your Chase Checking or Savings Account in three ways:
- Send a Secure Message Online
- Call their Customer Care Hotline
- Visit a Local Chase Branch
Just be sure to empty your account first and check your auto-pay settings before beginning the closing process.
