Have you ever been frustrated with spam emails and deceptive ads? If so, this article is for you — especially if you subscribe to Whitepages. A recent class action lawsuit filed by Rosa Lee Klaneski against Whitepages Inc. revealed that the company sends unsolicited commercial emails containing false or misleading information to lure members into purchasing more expensive background reports.
Not only does this practice market stale and irrelevant data as new, it also generates ongoing revenue for both Whitepages and click-through advertisers. In 2022, they even paid $4.1 million to settle similar claims, facing allegations of breach of contract and violations of unfair competition laws; Whitepages may no longer be worth your while. Here’s how to cancel your Whitepages subscription.
How to Cancel Whitepages Subscription
- Log in to https://www.whitepages.com/
- Click My Account tab at the upper right
- Click Purchases & Billing
- Click Subscription Status
- Click Cancel Auto-Renewal
- You will get an email confirming the cancellation.
Alternatively, you can contact (800) 952-9005 and speak to their customer service representative.
Whitepages Terms of Service
Here are some of the key points about their terms of service:
- Compiled Report Fees: If you’re not happy with a report you bought, contact Whitepages within 30 days. They might offer another search at no extra cost, but they don’t give refunds.
- Subscription Fees: Subscriptions renew automatically unless you cancel. They don’t offer refunds or credits for partial months or unused content. If you cancel, your subscription will end after the current billing period.
- App Lookup Service – You’ll be charged per query unless you have a subscription. Subscriptions renew monthly. No refunds are available for purchases made through Google Play or Apple iTunes.
- Payment Method – Charges will be made using the payment method you provide. Whitepages may correct errors or update your payment information from third-party sources.
- Pre-approval Charge – They might charge your card $1.00 to verify it, which will be refunded within 24 hours. This amount might not be immediately available if the transaction is canceled.
To learn more about Whitepages Terms of Service, visit their Terms of Service Page Section.
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Summary
Tired of receiving spam emails and deceptive ads from Whitepages? It might be time for you to cancel your subscription. Whitepages sometimes send out emails with wrong or outdated data just to lure clients into purchasing costlier background reports.
To cancel the automatic renewal, sign in to your Whitepages account, proceed to “MyAccount,” thereafter click on “Purchase and Billing” then choose “Subscription Status” and click “Cancel Auto-renewal”. Once your cancellation is done, wait for a confirmation email. You can reach out to their customer service at 800-952-9005. They should also know about their policies, which include no refunds on partial months or unused content, as well as a small pre-approval charge for card verification.
