The price of perfumes surged by 15% from 2020 to 2021. Scentbird to the rescue! For only US$16.95 per month, the basic Scentbird subscription will allow perfume aficionados a chance to sample an 8ml (0.27 oz) spray bottle of the fragrance before buying it. With a Scentbird subscription, you don’t have to drop US$175 for a 100ml bottle of fragrance that might hardly breathe air. However, if your needs have changed or if the scents haven’t lived up to expectations, and you want to learn how to cancel your Scentbird subscription, our article has you covered.
How to Cancel Scentbird Subscription
Before we show you how to cancel Scentbird, please be reminded that your subscription plan will automatically renew on the billing date. Thus, it’s important to cancel your subscription to Scentbird at least one day before its scheduled billing date. You can verify the billing date by viewing your Scentbird profile.
If you’re wondering how to cancel my Scentbird subscription, there are two ways to do it: Customer service or online.
Cancel Scentbird Subscription Via Customer Service
Presently, Scentbird doesn’t offer phone support. However, you can inform Scentbird of your decision to cancel your subscription by emailing Scentbird customer service or the customer experience team at [email protected].
Here are four tips to help your email get noticed and acted upon by Scentbird customer service right away:
1. Use “Request for Cancelation” as your subject line.
2. Include complete account information:
- Full name
- Email address
- Mobile number
- Billing address
- The last four digits of the credit card
- Date of last billing
- Amount of last billing
- User Name
- Password
3. State the reason why you’re canceling the subscription.
You can also reach Scentbird’s customer experience team via the company’s social media pages, which are as follows:
Cancel Scentbird Subscription Via Online
Follow the instructions below to cancel your Scentbird subscription online:
- Go to Scentbird’s login page and provide your account details.
- Access the dropdown menu from your profile.
- Click “Subscription Status”.
- Click “Cancel Subscription”.
- Follow the instructions.
- Confirm the cancelation of your subscription.
To clarify, the processes above are for Scentbird monthly subscriptions only. You can cancel your monthly subscription at any time. If your order hasn’t been processed yet, Scentbird will offer you a full refund.
However, for subscriptions that cover three, six, and 12 months, your request to cancel the service will only take effect at the end of the contract term. It usually takes Scentbird seven business days to process subscription cancellation requests. While you won’t receive a refund, you will continue to receive Scentbird products until the term of your subscription expires.
Additionally, Scentbird can terminate your subscription if you violate the terms and conditions of your contract. Under this situation, your subscription will remain active until the end of its term.
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How to Cancel Scentbird Order
If you change your mind about the fragrance you selected and just want to know how to cancel your Scentbird order, be advised that Scentbird’s subscription items are non-refundable and cannot be returned. However, if the products were delivered to you in damaged condition, Scentbird will replace them within 30 days.
If the products were delivered to you in good condition, but you decide to return them for some reason, you may do so within 15 days of receiving the items. To return an order, email Scentbird customer service at [email protected].
Include the following information in your email:
- Explain why you’re returning the item.
- Request for an “RMA number”.
- Provide your complete account details.
It might take Scentbird 14 business days to process your request for a return of the product. Scentbird will notify you via email once the request has been processed. When you return a product, Scentbird will credit your account.
If you’re unsure of the fragrances you selected, you can change the items in your queue by following these simple steps:
- Go to the Scentbird website.
- Log into your account.
- Go to the product that you want removed from the queue.
- Click the “X” button on the right side of the product.
Once you remove the product, the item below will assume the new position in the queue.
How to Cancel Candle Club Add-on Subscription
If you added a Candle Club subscription, you can cancel it at any time without incurring a penalty. Likewise, you’ll continue to receive your fragrances even after you’ve terminated your Candle Club subscription.
Follow the instructions below to cancel your subscription to the Candle Club:
- Log into your Scentbird account.
- Go to your “Manage Subscriptions”
- Click “Candle”.
- Click “Cancel Candle Subscription”.
- Confirm your decision by clicking on “Cancel Candle Subscription”.
We recommend canceling your Candle Club subscription at least one (1) day before the scheduled billing date. Otherwise, you’ll receive a new candle next month.
Please take note that if you cancel your Scentbird subscription for fragrances, your subscription to the Candle Club will automatically be canceled.
Summary
Scentbird offers an affordable way to enjoy different fragrances every month. However, if the scents no longer excite your olfactory senses, you can cancel your subscription by contacting the Scentbird customer experience team via email and social media or by making the cancellation request through your online account.
