How to Cancel An Offer on Mercari

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how to cancel offer on mercari
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Do you want to know how to cancel an offer on Mercari because you made one on a pair of Air Pods, but your spouse surprised you with a pair over breakfast? Canceling an order on Mercari isn’t as easy as clicking a “Cancel Offer” button. To cancel an offer on Mercari, you’ll have to go to the website and ask for assistance from Mercari’s customer service team or directly message the buyer. It might take a bit more time, effort, and patience, but you can definitely cancel an offer on Mercari.

Step-by-step Guide on Canceling an Offer on Mercari

Buyers enjoy transacting in Mercari because they’re allowed to bargain with the seller. The drawback is that when a buyer makes an offer and changes his mind afterward, it’s hard to cancel it once the seller accepts the offer. When this happens, the authority to cancel the offer now resides with the seller.

However, it doesn’t mean all hope is lost once the seller accepts your offer. Canceling a transaction in Mercari is still possible. In fact, there are four ways you can cancel your offer on Mercari: contact Mercari, negotiate with the seller, block the seller, or close your Mercari account. 

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Contact Mercari to Cancel Order

If the seller hasn’t accepted your offer yet, your best option is to contact Mercari. The advantage of this approach is that Mercari will reach out to the seller on your behalf. Remember this option is only available within 24 hours of making the offer.

Here is a step-by-step breakdown of how to cancel your order via Marcari:

  1. Go to the Mercari website.
  2. Log into your account.
  3. Click “Order Status.”
  4. Click “Request Cancelation”.

That’s it! Now, it becomes a waiting game for the next 24 hours. If Mercari informs you that the seller has approved your request to cancel your offer, then mission accomplished.

If you don’t get any feedback from Mercari on the status of your request, you should expect a refund heading your way. You should see the offer removed from your online statement in five business days. If the seller rejects your request or has already accepted your offer, you’ll have to flex your negotiation muscles and explore other options.

mercari cancel order

If the “Request Cancelation” feature isn’t available, that means your order doesn’t qualify for cancelation for the following reasons:

  • The seller has shipped the item.
  • The item is already with the shipping carrier.
  • The seller has received tracking updates from the shipping carrier within 15 days.

If the package has been shipped, you can try to cancel the order by filing a Lost in Transit report with Mercari. An item is considered “Lost in Transit” if more than 30 days have passed since the first acceptance scan was done by the shipping carrier and more than seven days from the last tracking update. You can file for a Lost in Transit report by contacting the customer support team at the Mercari Help Center.

Contact Seller to Cancel Order

To contact the seller and cancel your order, follow the steps below:

  1. Log into your Mercari account.
  2. Scroll down to “Meet the Seller”.
  3. Click “Message Seller” or “Message” if you’re using your mobile phone.
  4. Compose a message to the seller.

Writing a polite and respectful request can influence the seller to approve your request. Personalize your message and mention why there was a sudden change of mind.  A gentle message might pull the seller’s heartstrings and convince him to approve your request.

What to Do if Seller Rejects Your Request to Cancel Offer

What happens if the seller rejects your request to cancel your order even with such a lovely, heartwarming message? If the unfavorable scenario occurs, you’ll have to grit your teeth and go on the offensive.

Block the Seller

If, despite your honest intentions, the seller still wants you to be accountable for an item you no longer want to buy and you’ve exhausted both options, your next available course of action is to block the seller.

It only takes three steps to block the seller:

  1. Click on the seller’s Profile Picture.
  2. Click on the Three-Dot button that’s located on the top-right-hand corner of the seller’s profile.
  3. Choose “Block Seller”.

💡Pro Tip: Blocking the seller will cancel your offer immediately. Use this method sparingly, as you might send a message to Mercari that you’re a difficult buyer. If you have a history of blocking sellers, Mercari might permanently ban you from the site.

Delete Your Mercari Account

Once your account is deleted, Mercari will remove all information about you from the platform, and the offer will be automatically canceled.

How to Delete Mercari Account:

  1. Log into your Mercari account.
  2. Go to “Settings”.
  3. Scroll down to “Edit Account” and click on it.
  4. Select “Close Account”.

Before Mercari closes your account, you’ll be asked why you want to delete your account. Give your answer, and Mercari will complete the account deletion process.

If you want to use Mercari again, you can simply go to the website and open an account as normal.

Understanding How Offers Work on Mercari

how does mercari work

Toys, gadgets, clothes, shoes, home decor, appliances—Mercari offers a vast array of items, making it easy to find almost anything you might need. However, the sheer variety could also lead to impulsive purchases of things you don’t actually need.

So, how does Mercari work to provide a safeguard for buyers, allowing them to cancel their orders if they reconsider? Here are a few things you need to know:

  1. The minimum offer you can make on an item is 75% of its listed price.
  2. There is no minimum offer required on bundled packages.
  3. To send your offer, just click “Make an Offer” and add it to your cart.
  4. If you want to make a bundled offer, add the items to your cart and click “Bundle items and make offer.”
  5. Coupons can be applied to most offers but not to bundled offers. You can enter the coupon code during checkout or redeem it from your profile under “Coupon.”
  6. You can only make an offer on an item and not on “Add Cart” or “Buy Now” options if the sale will cause the seller to exceed the gross sales threshold for 1099-K Reporting and the seller has not submitted a verified W-9. If the seller accepts your offer but fails to submit a verified W-9 within 24 hours, your offer will expire.

Cancelation for Sellers on Mercari for Damaged Goods or Unfulfilled Orders

To ensure an even playing field, Mercari also allows sellers to cancel orders. Sellers face the possibility of selling damaged or defective goods. Sellers might also find themselves in a situation where they can’t fulfill their obligations to deliver the items. If these events should occur, Mercari will allow the seller to cancel the order.

To cancel the order of the buyer, the seller only needs to follow these steps:

  1. Contact the buyer and inform him that you plan to cancel the order. The buyer might still want to proceed with the purchase even if the item is damaged or defective.
  2. Go to the Order Status
  3. Click “Refund Buyer”.

Note: If you cancel an order or accept a cancelation request, you won’t be paid for the item once it has been received by the buyer.

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If you want to make money from stuff you no longer need or just do retail therapy from home, Mercari is the app for you. If you have second thoughts about a purchase you made, don’t panic; we’ve shown you four ways to cancel your order on Mercari. You can request assistance from Mercari or negotiate directly with the buyer. If those options don’t work, you can either block the buyer or delete your Mercari account.

Like Mercari turns stuff into monetary gains, Cushion can turn your expenses into credit wins. Cushion organizes all of your expenses and BNPL payments and synchs them with Google Calendar so you’ll never miss payments.

Last Updated on May 05, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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