Imagine hiring a felon because you didn’t find his criminal records on BeenVerified. How about buying a stolen car because the vehicle records published on BeenVerified were falsified? Worse yet, as one complainant reported, finding your name attached to a crime you didn’t commit.
BeenVerified was given a grade of “C” by the Better Business Bureau. Customers rated the service 1.04 out of 5 stars. In April 2019, the BBB asked BeenVerified to address complaints about publishing inaccurate information and providing poor customer service.
Using background-checking services can be risky. You could review inaccurate information to evaluate an individual’s history and behavior. If you’re unimpressed with BeenVerified, consider canceling the subscription.
How to Cancel Your BeenVerified Subscription
The fastest way to cancel your BeenVerified subscription is to log into your BeenVerified Account, go to the “Contact Us” section, and click “Cancel My Account.”
- Other ways to cancel your subscription include emailing a cancelation request to [email protected], chatting with a live agent, and filling out a contact form.
- If you prefer to talk with a customer service representative, call customer service at 1-866-885-6480.
- If you signed up for BeenVerified at iTunes & App Store or the Google Play Store, you must log into your app account to cancel your subscription.
💡 Pro Tip: Have your 9-digit member ID ready before you cancel your subscription. Your 9-digit ID can be found on the right-hand side of your account Dashboard and in the welcome email.
How to Cancel Your BeenVerified Subscription Online
Follow the steps below to cancel your BeenVerified subscription online.
- Log into your Account
- Go to “Contact Us.”
- Click “Cancel My Account.”
- Follow the prompts to confirm the cancelation of your subscription.
How to Cancel Your BeenVerified Subscription by Email
Prepare a cancelation request email with the subject line “Cancelation” then send it to [email protected].
In the email, state that you want to cancel your BeenVerified subscription. Be sure to include the following information:
- Full name
- 9-digit ID number
- Email address
- Home address
- Mobile number
- The date you signed up for BeenVerified.
Finally, you should for an official email confirmation that your subscription has been canceled.
How to Cancel Your BeenVerified Subscription by Chatting with a Live Agent
Go to the Contact Us page. Click the chat icon at the page’s bottom right corner. Chat services are available Monday through Sunday, 6:00 am to 11:30 pm EST.
Provide the chat agent with the following information:
- Full name
- 9-digit ID number
- Email address
- Home address
- Mobile number
- The date you signed up for BeenVerified.
Inform the chat agent you want to cancel your subscription. The agent will ask why you want to cancel. They might try to get you to reconsider your decision with special offers or discounts. Decline the offers and reiterate your request to cancel your subscription.
Ask the agent to email confirmation your subscription has been canceled. Alternatively, you can request a transcript of the chat log.
How to Cancel Your BeenVerified Subscription by Filling Out a Contact Form
Follow the steps below to cancel your subscription using a contact form.
- Go to the Contact Us
- In the field “Topic,” choose “Cancel Account.”
- Fill out the other fields.
- Review your answers.
- Click “Submit.”
How to Cancel Your BeenVerified Subscription By Calling Customer Service
You can cancel your BeenVerified subscription by calling customer service at 1-866-885-6480. Their Phone lines are open 24/7.
Prepare the following information for verification purposes:
- Full name
- 9-digit ID number
- Email address
- Home address
- Mobile number
- The date you signed up for BeenVerified.
How to Cancel Your BeenVerified Subscription on Your iPhone
Follow the steps below to cancel your BeenVerified subscription using your iPhone.
- Open Settings.
- Go to iTunes & App Store.
- Tap your Apple ID.
- Go to “Subscriptions.”
- Tap “Manage.”
- Tap “BeenVerified”
- Tap “Cancel Subscription.”
How to Cancel Your BeenVerified Subscription on an Android Phone
Follow the steps below to cancel your BeenVerified subscription using your Android phone.
- Open the Google Play Store app.
- Tap “Account.”
- Tap “Subscriptions.”
- Tap “BeenVerified”
- Tap “Cancel.”
💡 Note: Deleting the app won’t cancel your subscription.
Is There a Better Alternative to BeenVerified?
A BeenVerified membership costs $29.99 monthly and gives you access to eight products:
- People Search
- Reverse Phone
- Email Lookup
- Address Lookup
- Username Search
- Unclaimed Money
- Vehicle Lookup
- Obituary Search
BeenVerified was rated “Average” on Trustpilot with a 3.4 out of 5 stars. Of the 1,989 reviews, 42% gave BeenVerified 5 out of 5 stars. Most complaints were about receiving inaccurate, incomplete, and outdated information.
Here is a list of other popular background-checking services and their prices, products, and Trustpilot scores.
| Company | Price | Products | Trustpilot Score |
| TruthFinder | $28.33/month | Reverse Phone Lookup, People Search, Background Check, Public Records Search, Reverse Address Lookup, Reverse Email Lookup, and Dark Web Scan | 2 out of 5 stars |
| Instant CheckMate | $35.47/month | People Search, Reverse Phone Lookup, Criminal and Traffic Records, and Inmate Search. | 2.2 out of 5 stars |
| Intelius | $21.35/month | People Search, Reverse Phone Lookup, Criminal and Traffic Records Search, Background Search, Public Records Search, and Reverse Address Lookup | 2.4 out of 5 stars |
| Turn | $29.95/applicant | SSN Trace, Sex Offender Registry, Global Watchlist Records, National Criminal Records, Contingent County, Adverse Action Management, and Motor Vehicle Records. | N/A |
| Checkr | $29.99/applicant | SSN Trace, Sex Offender Registry, Global Watchlist Records, National Criminal Records, and Unlimited County Criminal Search. | 1.4 out of 5 stars |
BeenVerified is the second most expensive subscription but offers more products and has the best Trustpilot score. If you’re not going to run background checks monthly, it might be better to use a cheaper service like Intelius or TrustFinder.
Remember that these types of services aggregate public information from different sources. Regardless of their claims, the information is unlikely to be 100% accurate. Sometimes, a Google check might suffice.
Frequently Asked Questions (FAQs)
1. How do I get a refund from BeenVerified?
If you aren’t satisfied with BeenVerified’s services and believe you’re entitled to a refund, call customer service at 1-866-885-6480. You can also email a refund request to [email protected]. Refund requests are accepted on a case-to-case basis. BeenVerified’s refund policy allows only one refund per subscription. Depending on the bank that issued the credit or debit card, an approved refund might take 10 to 30 days to appear on your statement.
If you signed up for BeenVerified at the iTunes & App Store or the Google Play Store, you can forward your refund request to Apple or Google.
2. How do I opt out of BeenVerified?
If you’re canceling your subscription, remove all information collected by BeenVerified when you were using the service.
Opting out of BeenVerified will prevent hackers from stealing your personal information. Marketers can use your personal information to target you for ads. False information can tarnish your reputation and affect future career opportunities.
Follow the steps below to opt out of BeenVerified.
- Visit the website.
- Scroll to the bottom of the page.
- Click “Do Not Sell My Info/Opt Out.”
- Search the database with your first and last name and the name of your state.
- Select the information you want removed by clicking the icon on the right side.
- Enter your email address.
- Answer the
- Click “Send Verification Email.”
After 24 hours, check if your information has been removed. If there are issues, email [email protected] or call 1-866-885-6480.
3. Do I need to sign up again to renew my BeenVerified subscription?
There is no need to sign up again, as your BeenVerified subscription will automatically renew for the same term until you cancel it.
4. How do I pay for my BeenVerified Subscription if I don’t have a credit card?
If you don’t have a credit card, you can pay for your subscription using PayPal, Google Pay, Apple Pay, and Venmo.
5. How do I update my billing information?
Follow these steps to update your billing information.
- Log into your account.
- Click “My Account.”
- Click “Edit Account Info.”
- Select “Edit Payment Info.”
- Enter the information of your new payment method.
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Summary
BeenVerified made the cancelation process as easy as accessing its public records. Log into your account, go to the “Contact Us” section, and click “Cancel My Account.” You can also email a cancelation letter to [email protected], chat with a live agent, or submit a contact form.
If you’d rather cancel through a customer service representative, call customer service at 1-866-885-6480.
If you used iTunes & App Store or the Google Play Store to pay for your BeenVerified subscription, you can only cancel by logging into the app.
