How to Contact HBO Max Customer Service

Have questions about your HBO Max account or need help troubleshooting a technical problem? Here is how to contact HBO Max customer service quickly and easily via phone, email, or social media.

What is HBO Max?

HBO Max is used to stream network television favorites, acclaimed films, and original movies and series. Fan favorites include The Sopranos, Game of Thrones, Gossip Girl, Succession, Looney Tunes, Warner Bros films, and superhero flicks from the DC universe.

When you sign up for HBO Max, you may be able to choose a plan to watch with or without ads, as well as pay monthly or annually. If you opt for ad-free viewing, HBO Max will provide enhanced functionality, like watching select movies in 4K UHD and having the ability to download and watch shows and movies while you’re offline.

HBO Max Contact Information

Say you are having technical issues with the service — like accessing subtitles, captions, or audio assistance. Talking to customers on the phone can help HBO Max customer service representatives understand users’ interactions with the service better so they can find a solution quicker.

Or perhaps you’re having trouble with your password, or maybe you want to delete your account. There are a number of reasons why you might want to contact HBO Max customer service. Here is how to do it via phone, email, or social media.

Phone

Call customer service at the toll-free number: (855) 942-6669.

Email

Contact HBO Max by sending an email to [email protected]

Social media

Finally, if you are having issues and are not able to reach anyone via phone or email, you can contact HBO Max via social media. To get in touch with someone, send a direct message on:

Frequently Asked Questions

How do I create an HBO Max account?

  • Go to the HBO Max website
  • Click Subscribe Now
  • Choose a plan from the drop-down menu
  • Enter your name and email address, and create a password
  • Input your payment information to complete the sign-up process

How do I sign in to my HBO Max account?

  • Go to the HBO Max app or website
  • Tap the Profile icon
  • Click Sign In
  • Start streaming

How many screens can watch HBO Max at one time?

With an HBO Max account, you can create up to five individual profiles for a curated viewing experience. However, only three devices can stream HBO Max content at one time.

Does HBO Max provide 4K streaming?

While several movies now enable 4K streaming, HBO Max will primarily deliver content in SD or HD resolution.

How can I check the next billing date for my HBO Max account?

Your HBO Max subscription will automatically renew on your next billing date. To check the billing date:

  • Log in to your account on the HBO Max website
  • Tap the Settings icon, then the Profile icon
  • Select Subscription
  • Your next billing date should be visible here


On your billing date for 2022, Warnermedia Direct LLC will automatically charge the payment method that you have on file. To avoid overdrafts or late fees, ensure that you have sufficient funds in your account before your billing date.

How can I make changes to my HBO Max account?

You can access a number of functions to improve your HBO Max viewing experience in the Settings, or Preferences, section. Here, you can update your language, change your email or password, set parental controls, and more. You’ll just need to be sure to save preferences when you make changes.

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