Cancellation fees are the least of your problems when canceling your Vivint services. In most cases, Vivint contracts have a section saying that you’ll need to fully pay for the price of the home security or smart home equipment before they allow you to cancel (with certain exemptions).
You’ll also need to give Vivint 30 days written notice before you can cancel their services. If you don’t meet these requirements, then Vivint will keep on charging you the monthly fee even if you insist on canceling.
If you can meet these requirements or you’re not bound by a contract to purchase their equipment, then let us guide you through canceling your Vivint services.
How to Cancel Vivint Services without Going Through Customer Loyalty
To cancel your Vivint services, you’ll need to send a letter indicating that you want to cancel to this email address: [email protected]
The Vivint website states that you can only cancel by calling 1-800-216-5232.
This isn’t true. This patches you through their Customer Loyalty Team. They’ll exhaust all effort to try to retain you as a customer before giving you the email address that you’ll need to send your cancelation request to.
💡 Pro Tip: Be sure that your letter contains the following information:
- Full Name
- Address with Vivint’s equipment
- Service Number
- Reason for Canceling
- Confirmation of Cancelation Request
Does Vivint Charge a Cancellation Fee?
Yes, Vivint charges early termination fees and the price you have to pay depends on the length of time that you’ve had the service.
For example, if cancel within one year, you’ll be hit with a $300 fee.
Though there may be some cases where certain exceptions could have made it possible for someone to avoid these fees, usually you’re going to pay both in terms of service and for a cancellation fee of 300 dollars.
Vivint Cancellation Policy Exemptions
It’s possible to cancel your Vivint services without having to fully pay for the equipment and without having to pay the early termination fee.
You can be exempted from Vivint’s Cancellation Policies if you have experienced any of the following
- Recent Death in your Family
- Moving to Assisted Living
- Filed for Bankruptcy
- Military Service
💡 Note: Exceptions for fees are reviewed on a case-by-case basis by Vivint’s ‘Exceptions Review Team.’
What is Vivint’s Military Policy
Active military personnel aren’t just exempted from Vivint’s cancelation policies, they can also move their equipment for free and defer their payments for up to 12 months.
- Military Cancellation Policy- Vivint will cancel service agreements for active duty or reserve military personnel who are deployed for 90 days or longer, receive PCS orders, are medically discharged, or retire after 20 years. Cancellation requires a copy of official orders.
- Military Moves Policy- Vivint offers free moves for active service members with proof of official orders. Additional charges apply for upgrades, replacements, or new equipment. Contact Smart Home Specialists at 855-441-4573 for details.
- Military Deferment Policy- Military personnel can defer payments for up to 12 months for temporary assignments. For military service agreement issues, contact Military Support at 855-368-8568.
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Summary
To cancel your Vivint services, you’ll need to send a letter indicating that you want to cancel to this email address: [email protected]
Be sure that your letter contains the following information Full Name, Address with Vivint’s equipment, your Service Number, and your Reason for Canceling.
You can also call 1-800-216-5232 but they’ll eventually tell you to send an email request so you might as well skip to the last step.
