The late Steve Jobs wore the same work outfit every day – a black turtleneck, jeans, and gray New Balance shoes. He did this because he didn’t want to waste brain cells figuring out what to wear.
Stitch Fix doesn’t want you to waste brain cells, either. For $20, a Stitch Fix stylist will choose your clothes for you. Just fill out a Style Quiz, and your answers will guide the stylists in picking your ensemble.
You can inform Stitch Fix how often you want clothes delivered. Better yet, you can pay for what you like and return the rest free of charge.
Sounds like a great deal, right? Well, stylists are human and have their biases.
Stitch Fix received 2.5 out of 5 stars on Trustpilot. Most of the complaints about Stitch Fix were about the selections made by their stylists. A customer complained Stitch Fix’s stylists didn’t care much about her opinions. If you can relate, we’ll teach you how to cancel your Stitch Fix order.
💡 Note: Stitch Fix doesn’t offer subscriptions. You have the option to schedule automatic deliveries or to shop online whenever you want. If you signed up for automatic deliveries, you could cancel your Stitch Fix order anytime.
How to Cancel Your Stitch Fix Order
You can cancel your Stitch Fix order on the website or the app. To cancel your order on the website, log into your account and click “Manage Automatic Fixes.” Then, adjust the setting to “I want to stop receiving automatic fixes.”
You can also cancel your order using the Stitch Fix app. Go to your Home tab and tap the date of your next scheduled order. Look for the header “Select how often we send your fix.” Tap the dropdown menu and select “On demand: I’ll schedule each fix.”
💡 Note: You cannot cancel your order after paying the $20 styling fee. The $20 will be credited to any item you buy.
How to Cancel Your Stitch Fix Order on the Website
Follow the steps below to cancel your Stitch Fix order on the website.
- Log into your Account.
- Go to your Home Page.
- Click “Manage Automatic Fixes.”
- Click “I want to stop automatic fixes.”
- Follow the prompts to update your account.
How to Cancel Your Stitch Fix Order on the App
Follow the steps below to cancel your Stitch Fix order on the app.
- Open the app.
- Go to your Home Page.
- Tap the date of your next Fix.
- Look for the header “Select how often we send your Fix.”
- Tap the dropdown menu.
- Tap “On demand: I’ll schedule each Fix.”
- Tap “Save.”
How to Manage Your Stitch Fix Account
Since membership rules at Stitch Fix do not restrict you, consider other options instead of canceling your account. When you sign up for a Stitch Fix account, you can manage your shopping options and customize your account settings to fit your schedule, style, and budget.
How to Sign Up for Stitch Fix Automatic Deliveries
Signing up for automatic deliveries is an effortless way to freshen up your style.
You can even choose your preferred delivery schedule:
| Type | Every 2 to 3 weeks | Monthly | Every two months | Every three months |
| Men and Women | Yes | Yes | Yes | Yes |
| Kids | N/A | Yes | Yes | Yes |
Follow the steps below to sign up for automatic deliveries.
1. On the website:
- Log into your Account.
- Click “Sign up for automatic fixes.”
- Select your preferred delivery schedule.
2. On the app:
- Go to the Home tab.
- Tap the date of your next Fix.
- Tap the dropdown menu.
- Select your preferred delivery schedule.
💡 Pro Tip: If you have a family account and want to schedule automatic deliveries for a family member, you can do so only if you’re included in his or her profile. Stitch Fix also accepts online payment methods like PayPal, Apple Pay, and Venmo.
How to Change the Schedule of Your Stitch Fix Automatic Deliveries
You can change the delivery schedule of your Fixes as often as you want.
Follow the steps below to change the schedule of your automatic deliveries.
1. On the website:
- Log into your Account.
- Go to the Home Page.
- Click “Manage Automatic Fixes.”
- Click “I want to manage my Fix frequency.”
- Select your new preferred delivery schedule.
- Click “Update Preference.”
2. On the app:
- Go to the Home tab.
- Tap the date of your next Fix.
- Look for the header “Select how often we send your Fix.”
- Tap the Dropdown menu.
- Select your new preferred delivery schedule.
💡 Note: The delivery date of your Fix, as previously scheduled, will remain the same. The new delivery schedule will take effect on subsequent deliveries.
How to Skip a Stitch Fix Automatic Delivery
If you want to skip a delivery and not change the schedule, follow the steps below.
1. On the website:
- Log into your account.
- Go to the Home Page.
- Click “Skip this Fix.”
2. On the app:
- Go to the Home tab.
- Tap the date of your next Fix.
- Tap “Skip or Cancel your Fix.”
- Tap “Skip your Fix.”
- Check the next scheduled delivery.
💡 Note: If the Fix you want to skip is underway, you won’t be able to run this option. For assistance, fill out a contact form and submit it to customer service.
How to Reactivate a Stitch Fix Delivery
If you’re ready to receive new Fixes, you can reactivate a delivery from your Account.
First, check your Style Profile. Find out if the information on size and fit needs to be updated, and then review your style preferences. Next, schedule a Fix on the calendar or shop directly from Stitch Fix Freestyle.
If you’re having trouble accessing your account, contact customer service.
How to Deactivate Your Stitch Fix Account
Protect your personal information from hackers. If you don’t plan to continue with Stitch Fix, deactivate your account after you cancel a delivery.
Follow the steps below to deactivate your Stitch Fix account.
- Log into your account.
- Go to “Profile and Settings.”
- Click the “More Menu”
- Go to “Account Information.”
- Click “Deactivate your Account.”
💡 Note: Inform customer service that you deactivated your account by submitting a contact form.
Frequently Asked Questions (FAQs)
1. Can I cancel a Stitch Fix before it ships?
You cannot cancel a Stitch Fix if the Stylist is already working on it. If the cancel order feature isn’t available, your order is underway. For assistance, submit a contact form to customer service.
2. Do I need to get a Stitch Fix shipment every month?
No. You decide how often you want to receive a Stitch Fix shipment. Find a delivery schedule that fits your needs. You can shop directly from the site if you don’t want automatic deliveries.
3. Can I open a Stitch Fix account for my family?
Yes. A Stitch Fix family account consists of one adult and up to four kids. Once you create a Kid’s Profile, your account is automatically converted into a Family Account.
4. How much do clothes at Stitch Fix cost?
Men’s and Women’s clothes range from $10 to $500, and kids’ clothes start at $10.
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Summary
If the stylist hasn’t picked out your ensemble, you can cancel your Stitch Fix order anytime. Log into your Account and click “Manage Automatic Fixes.” Then, adjust the setting to “I want to stop receiving automatic fixes.”
You can also cancel your order on the Stitch Fix app. Go to your Home tab and tap the date of your next scheduled order. Look for the header “Select how often we send your fix.” Tap the dropdown menu and select “On demand: I’ll schedule each fix.”
If you no longer plan on using Stitch Fix, delete your account after canceling your order.
