How to Cancel Planet Fitness Membership

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how to cancel planet fitness membership
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A survey conducted by showed that $397 million is spent on unused gym memberships. If you can relate, since you’ve been a member of Planet Fitness, but life happened, and you’re not active now, then you’re probably curious about how to cancel Your membership. You can cancel by going to the branch where you got your membership and then prepare a letter explaining your reason. Read more to know about the other steps.

Canceling Planet Fitness Membership

how to cancel pf membership

If you want to cancel your Planet Fitness membership, you can do it in three ways: in person, by mail or online. Remember that you cannot cancel your membership just at any Planet Fitness location. They will only attend to your request if it is forwarded to the location where you got the membership.

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Before anything else, make sure you have the following information ready in case the staff asked for it:

  • Planet Fitness Membership Number
  • Date of Birth
  • Social Security Number
  • Driver’s License Number
  • Home Address

How To Stop Planet Fitness Membership In-Person

  1. Write a Planet Fitness cancellation letter explaining your decision. The letter should include the information mentioned above. If you have grounds to have the cancelation fee waived, include the request in the letter and attach the correct documentation.
  2. Contact the Membership Department and request a meeting to discuss your request to cancel your membership.
  3. Submit the Planet Fitness cancelation letter to the representative who attended the meeting.
  4. Clarify all fees that are due to Planet Fitness during the meeting.
  5. If the request is approved, ask the Planet Fitness rep to put the approval in writing and sign it.

How to Cancel Planet Fitness Membership By Mail

If you don’t have the time to visit Planet Fitness and cancel your membership in person, you can do it by mail. In this section, we’ll show you how to send a letter to Planet Fitness to cancel your membership.

  1. Use Certified Mail to send the cancelation letter to Planet Fitness because this type of mail can be tracked. You can be assured that Planet Fitness received your cancelation letter. As a reminder, address the letter to the PF location that processed your gym membership.
  2. Include the following information in your cancelation letter:
    • Full Name
    • Residential Address
    • Email Address
    • Phone Number
    • PF Membership ID Number
  3. To ensure that you won’t be charged a membership fee for the following month, the cancelation letter must arrive at Planet Fitness seven business days before the next billing date.

If more than a week has passed and you still haven’t received word from Planet Fitness that your membership was canceled, call the gym to follow up or find time to visit your location in person.

How to Cancel Planet Fitness Membership Online

Only certain types of PF memberships can be canceled online. To know if you can cancel your membership online, call your Planet Fitness branch or contact the Membership Services department.

How to Cancel Planet Fitness Membership On App

Unfortunately, you can’t cancel your Planet Fitness membership using their app.

Difficulty Canceling Planet Fitness Membership

Some members have reported difficulty in canceling their membership because staff might lure them in with enticing offers and discounts to keep them as members. Others have reported that the process was dragged so the company can still charge annual fees. If you’re experiencing this or in case you will, just stay firm with your decision and follow the steps we’ve outlined above.

Customer Service For Planet Fitness

planet fitness customer service

If you have questions other than how to cancel your PF membership, you can talk to the customer service staff assigned to your branch. You can also visit the Planet Fitness Membership services page and fill out a contact form. The operating hours of the Membership Services department are Monday through Friday from 9:00 am to 6:00 pm EST.

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Frequently Asked Questions (FAQs)

1. I’d like to know how to cancel a Planet Fitness Black Card membership and its benefits.

60% of Planet Fitness members choose the Black Card membership because of the additional perks. For $24.99 per month, Black Card members can use any PF location 10 times per month, plus free use of the sauna, tanning beds, and hydro-massage facility.

The process of canceling a Black Card membership is the same as that of a regular Planet Fitness membership. You must prepare a cancelation letter, deliver it to your PF location in person, or send it via certified mail. 

2. Can I transfer my Planet Fitness membership to another location?

Yes, assuming you meet the following conditions:

  • You’re not a minor.
  • You’ve been a member of Planet Fitness for at least 90 days.
  • You haven’t transferred your membership in 90 days.
  • You have no outstanding dues, financial cosigner, or third-party subsidized membership.
  • You don’t have a Paid-in-Full but a membership with a monthly billing schedule.

If you meet the criteria, you can transfer your membership online. Simply log into your Planet Fitness account to process the transfer of your membership to the new location.

3. How do I upgrade my Planet Fitness membership?

You can upgrade your PF membership online. Just log into your Planet Fitness account and provide your PF Club Pass number. You can also upgrade your membership at your Planet Fitness location by asking for assistance from the staff at the Front Desk.

4. How do I downgrade my Planet Fitness membership?

You can downgrade your PF membership at your PF branch. A member of the PF staff at the front desk can assist you.

5. Why does Planet Fitness need my checking account when I sign up for a membership?

Planet Fitness requires your checking account because paying via an Electronic Funds Transfer (EFT) is accepted in all locations and is the most convenient mode of payment for members.


If you’re no longer making use of your Planet Fitness membership, canceling it can be a smart way to cut unnecessary expenses and save money each month. In this guide, we’ve outlined the steps to terminate your gym membership at Planet Fitness by going to the branch where you got your membership, sending a cancelation letter by mail, or doing it online.

Remember, you don’t need a gym to stay in shape — consider setting up a home gym to exercise on your own schedule. Much like how a home gym centralizes your workout equipment, Cushion is a central hub for organizing and scheduling your bills and BNPL payments. With a home gym, you’ll always have access to your workouts, and with Cushion, you’ll ensure you never miss a payment.

Last Updated on May 05, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.

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