How to Cancel Your Philo Subscription or Free Trial

“Are you not entertained?” If you’re not, then it’s probably time to cancel your Philo subscription.

For the 46.6 million households that have cut the cord in 2024, Philo is a welcome ‘site.’ Offering live and on-demand shows at a single price of $28 monthly, Philo’s subscription price is significantly lower than YouTube TV and DIRECT TV at $72.99 and $74.99, respectively.

The downside to Philo is that the programming variety is limited. Its channels feature mostly reality TV, drama, and lifestyle shows. Likewise, Philo doesn’t carry mainstream local networks like NBC, CBS, ABC, or Fox.

Learn how to cancel your Philo subscription and switch to Sling Freestream, Tubi, or Peacock. The programming variety of these streaming services is also limited, but at least they’re free.

How to Cancel Your Philo Subscription and Free Trial

You go out the way you came in. That’s how you cancel your Philo subscription.

If you got your subscription from the website, log into your Account to cancel. Go to your “Account” page and click “Cancel my Subscription.” Subscriptions purchased from Samsung TV and Vizio TV can also be canceled on the Philo website.

• You can also cancel your subscription by calling customer service at 1-855-CS-PHILO, chatting with a live agent, or emailing a cancelation request to [email protected].
• If you got your Philo subscription from Apple, the Google Play Store, Roku TV, Amazon Fire, and Best Buy, you can cancel your subscription on those third-party sites.

💡 Note: Philo offers a seven-day free trial period. To avail of the free trial, you must provide a payment method. This is why you should cancel your subscription before your free trial expires, or you’ll automatically be charged a monthly fee.

How to Cancel Your Philo Subscription on the Website

Follow the steps below to cancel your Philo subscription on the website.

1. Go to the Philo Website.
2. Log into your Account.
3. Go to the “Account” page.
4. Click “Cancel my Subscription” at the bottom of the page.
5. Click “Complete Cancelation” to confirm.

💡 Pro Tip: If you subscribed directly to Samsung TV and Vizio TV, you can cancel your subscription on the Philo website.

How to Cancel Your Philo Subscription by Calling Customer Service

To cancel your Philo Account by phone, call customer service at 1-855-CS-PHILO. The phone lines are open 24/7.

The customer service representative will verify your subscription before proceeding with the call. Prepare the following information:

• Full name
• Email address (Registered in your account)
• Mobile number (Registered in your account)
• The date you canceled your subscription.

Get the representative’s name and inform them you want to cancel your subscription. They will ask why you want to cancel and present special offers or discounts to get you to stay.

Decline the special offers or discounts and reiterate your decision to cancel your subscription. Finally, request an email confirmation of your canceled subscription.

How to Cancel Your Philo Subscription by Chat

Go to the Philo Contact Us page and click the chat icon on the bottom right.

The chat agent will request the following information to verify your subscription:

• Full name
• Email address (Registered in your account)
• Mobile number (Registered in your account)
• The date you canceled your subscription.

Inform the chat agent that you’ve decided to cancel your subscription. Provide a reason for the cancelation and ask them to confirm the approval of your request by email.

The agent may present special offers or discounts to entice you to reconsider. Decline and reiterate your decision to cancel the subscription.

Ask the agent if sending you a copy of the chat log is possible. You’ll need the chat log to prove your subscription was canceled if you decide to delete your account.

How to Cancel Your Philo Subscription by Email

Email a cancelation request to [email protected], with the subject line: “Cancelation.”

In your email, inform customer service you’ve decided to cancel your subscription. Provide a reason for the cancelation and ask them to confirm the approval of your request by email.

Include the following information to help customer service verify your subscription:

• Full name
• Email address (Registered in your account)
• Mobile number (Registered in your account)
• The date you canceled your subscription.

How to Cancel Your Philo Subscription on an iPhone

Follow the steps below to cancel your Philo subscription using your iPhone.

1. Open the Settings app.
2. Tap your Name.
3. Tap “Subscriptions.”
4. Tap “Philo.”
5. Tap “Cancel Subscription.”

How to Cancel Your Philo Subscription on Android

Follow the steps below to cancel your Philo subscription using your Android.

1. Open the Google Play app.
2. Go to “Subscriptions.”
3. Go to “Philo.”
4. Tap “Cancel Subscription.”
5. Select a Reason for canceling.
6. Tap “Continue.”
7. Tap “Cancel Subscription” to confirm.

How to Cancel Your Philo Subscription on Amazon Fire

Follow the steps below to cancel your Philo subscription on Amazon Fire.

1. Log into your Amazon Account.
2. Click “Memberships & Subscriptions.”
3. Click “App Subscription Settings.”
4. Go to “Actions” drop-down menu.
5. Select “Turn off auto-renewal.”
6. Click “Turn off auto-renewal.”

💡 Note: Philo isn’t free on Amazon Prime.

How to Cancel Your Philo Subscription on Roku TV

Follow the steps below to cancel your Philo subscription on Roku TV.

1. Press the Home button on your Roku remote.
2. Highlight the Philo app.
3. Press the Star button on your remote.
4. Click “Manage Subscription.”
5. Click “Cancel Subscription.”
6. Click “Cancel Subscription” again.
7. Click “Done.”

💡 Note: Roku TV users don’t have to cancel their Philo free trial if they haven’t provided any payment information to Philo. These free trials will expire naturally without any risk of being charged for a paid subscription.

How to Cancel Your Philo Subscription on Best Buy

Follow the steps below to cancel your Philo subscription on the Best Buy website.

1. Go to the Best Buy website.
2. Log into your Account.
3. Go to “Philo.”
4. Click “Cancel Subscription.”
5. Select a Reason for canceling.
6. Click “Confirm.”

What Is Philo’s Refund Policy?

All payments for Philo products and services are non-refundable. Philo won’t issue refunds on partially used services.

However, Philo might issue prorated refunds for your pre-paid fees if amendments are introduced to the Terms of Service Agreement and you don’t agree within 30 days of receiving notification.

To request a refund, call 1-855-CS-PHILO, chat with a live agent, or email [email protected] for assistance.

How to Delete Your Philo Account

You can delete your Philo Account by calling customer service at 1-855-CS-PHILO or by clicking the chat icon at the bottom right of the Contact Us page and chatting with an agent.

You can also email your account deletion request to [email protected]. In your communication, inform customer service that you’ve canceled your Philo subscription.

💡 Note: You can’t delete your account unless you cancel your subscription.

How to Cancel Philo Add-Ons

If you want to cancel a Philo add-on, log into your Account and go to your “Account” page. Click “Manage Add-ons” and remove the add-on you want to be canceled.

Add-ons are channels that you add to the original line-up available in your base subscription. The cost of an add-on can range from $3 to $6 per month.

How to Manage Your Philo Account

Canceling your Philo subscription online is easy. However, you might experience some problems during the process. For example, the cancelation process might fail because your payment information isn’t updated.

Your Philo account has built-in features to help you resolve these issues. In this section, we’ll show you how to manage your account so you can fix common problems or improve the experience.

How to Update Your Payment Information

Follow these steps to update the payment information on your Philo account.

1. Log into your Account.
2. Click “Enter New Payment Info.”
3. Enter the following information:

• New credit card number
• Expiration month and year
• Card Verification Code (CVC)
• Billing zip code

4. Click “Change Payment.”

How to Access Your Philo Account

Follow the steps below if you’re having problems accessing your Philo account.

1. Go to the Philo Website.
2. Click “Sign In.”
3. Enter your email address or mobile number.
4. Enter the code emailed or texted to you.

You can also call 1-855-CS-PHILO, chat with a live agent, or email [email protected] for assistance.

How to Review Billing Charges

Follow the steps below if you want to review Philo’s billing charges.

1. Log into your Account.
2. Scroll down to “Billing History.”
3. Go to the Invoice you want to review.
4. Click “View Invoice.”

💡 Note: If you want to print the invoice, click “Print.”

How to Upgrade to Philo Core

Philo Core includes the original channel line-up plus ad-supported content from AMC+. The cost of a Philo Core subscription is $28 monthly. If you want the ads removed, you must pay an additional $4 monthly.

Follow the steps below to upgrade your subscription to Philo Core.

1. Log into your Account.
2. Click “Manage Plan.”
3. Select “Philo Core.”
4. Click “Continue.”
5. Verify your Billing Information.
6. Click “Submit.”

How to Reactivate Your Philo Subscription

To reactivate your Philo subscription, log into your Account and click “Reactivate.” If Philo doesn’t have your payment information on record, they might contact you to request it.

Summary

You can cancel your Philo subscription online by going to the website, logging into your Account, and clicking “Cancel my Subscription.” Subscriptions purchased from Samsung TV or Vizio TV can also be canceled on the Philo website.

If you prefer to contact customer service, call 1-855-CS-PHILO, chat with a live agent, or email a cancelation request to [email protected].

Subscriptions purchased from third-party apps and platforms such as Apple, the Google Play Store, Roku TV, Amazon Fire, and Best Buy can only be canceled on those sites.