Paolo Coelho said, “It’s a good idea to do something relaxing prior to making an important decision in your life.” A massage can be one of the most relaxing things you can do, especially when things get stressful.
Massage Envy has more than 20 years of experience in massage, rehabilitation, and skincare. With a monthly membership, you can visit any of its 1000-plus locations and enjoy discounts on popular skincare brands and special services.
A 60-minute massage session at Massage Envy will loosen up tight muscles, improve blood circulation, and reduce stress levels.
If a gym membership helps you stay committed to health and fitness, a Massage Envy membership keeps you committed to wellness and self-care.
However, like workouts, it’s hard to be consistent with wellness routines. Life can get so busy that you might fit a massage session in your calendar just to get your money’s worth, not because you want one.
If you’re frequently thinking, “Oh no! It’s almost the end of the month! I have to book a 60-minute massage session to get my $70 worth!” then maybe it’s time you learn how to cancel a Massage Envy membership.
How to Cancel Your Massage Envy Membership
You can cancel your Massage Envy membership in person. Prepare a cancelation letter and bring it to the Massage Envy location you frequently visit.
Go to the front desk and ask for the manager or franchise owner. Inform him that you want to cancel your membership.
To cancel online, go to the Feedback page and fill out a contact form.
You can also email your cancelation letter to [email protected] or fill out a contact form.
💡Pro Tip: Based on members’ experiences, the most effective way to cancel your Massage Envy membership is in person.
How to Cancel Your Massage Envy Membership In Person
Follow the steps below to cancel your Massage Envy membership in person.
1. Prepare a cancelation letter for the manager or the franchise owner of the Massage Envy location that you frequently visit. The subject line is “Cancelation.”
2. In the letter, state that you want to cancel your membership and give a reason for the cancelation.
3. Include the following information in your letter to help Massage Envy verify your membership:
- Full name
- Massage Envy membership number
- Home address
- Email address
- Birth date
- Contact details, including the date you signed the contract
4. Visit the Massage Envy location and ask to see the manager or the franchise owner. If neither one is available, talk to one of the staff members. Hand over the cancelation letter and inform them you want to cancel your membership.
5. Inform the manager/staff that you want to cancel your membership.
6. Expect them to ask why you decided to cancel. Also, they might present special offers or discounts to get you to reconsider your decision.
7. Decline the offers and ask the manager to give you a timeline for canceling your membership and the fees you must pay.
8. If the manager informs you that your request has been approved, request a written confirmation that your membership was canceled.
How to Cancel Your Massage Envy Membership Online
Follow the steps below to cancel your Massage Envy membership online.
- Go to the Massage Envy Feedback page.
- Fill out the required fields on the Contact form.
- In the box marked “Concern,” write that you want to cancel your membership.
- Include the date when you acquired the membership and request that Guest Relations send you a written confirmation that your membership has been canceled.
💡Note: When you click “Contact Us,” the form will be sent to [email protected].
How to Cancel Your Massage Envy Membership by Email
Follow the steps below to cancel your Massage Envy membership by emailing [email protected].
1. Prepare an email with the subject line: “Cancelation.”
2. In your email, state that you want to cancel your membership. Provide an explanation for the cancelation.
3. Include the following information for verification purposes:
- Full name
- Massage Envy membership number
- Home address
- Email number
- Birth date
- Contact details, including the date you signed the contract.
4. Close the email by requesting a confirmation letter once your membership has been canceled.
💡Pro Tip: Another option for sending a cancelation request to Massage Envy is to fill out a contact form.
What Is Massage Envy’s Cancelation Policy?
Your Massage Envy membership will automatically renew at the end of the contract period. To avoid getting charged another membership fee, cancel your membership before it’s renewed.
If you signed up for an annual membership, it might be easier to have your membership canceled due to relocation or medical reasons.
Include a map showing your new residence or office is 25 miles from the nearest Massage Envy location.
For medical reasons, present a medical certificate from your doctor stating that massages aren’t recommended for someone with your health condition.
💡Pro Tip: Before canceling your membership, review your contract. Your contract explains the Massage Envy cancelation policy and details the notice period, cancelation fees, and other charges.
What Are the Benefits of a Massage Envy Membership?
A Massage Envy monthly membership is honored in 1,100 locations nationwide. As an ME member, you’ll receive the following benefits:
1. One free 60-minute session per month. Chose from the following:
- Massage
- Total body stretch
- Facial skin treatment
2. Discounts on popular brands:
- Obagi Medical
- Jan Marini Skin Research
- PCS Skin
- CyMe
3. Discounts on treatments such as:
- Swedish Massage
- Reflexology
- Microderm Infusion
- Chemical Peel
- … and more!
4. Referral program allows you to earn additional massage minutes.
- Be rewarded with an extra 60-minute massage session with your first referral in your first month as an ME member.
- Receive a free 30-minute upgrade on your sessions with every successful referral after the first month.
- Rollover program allows you to credit the unused free session to the following month.
Frequently Asked Questions (FAQs)
What happens to my credits if I cancel Massage Envy?
All unused accrued sessions will be forfeited if not used within 60 days of canceling your Massage Envy membership.
Is the Massage Envy membership cancelation policy a lawsuit?
Before canceling your Massage Envy membership, review the terms and conditions of your contract.
The cancelation policy is explained in detail, and you’ll be aware of the conditions that could lead to the discontinuation of services or restriction of access to any of the Massage Envy locations.
Can I put my Massage Envy membership on hold?
Massage Envy can be flexible with the terms and conditions of your membership.
Review the terms and conditions of your membership agreement because the cancelation policies, including options such as pausing a membership, are explained in detail.
If you have questions about pausing your membership, email [email protected] or fill out and submit the contact form.
How much do you tip for a 60-minute massage at Massage Envy?
Follow the 15% to 20% gratuity guideline as a rule of thumb.
However, instead of applying the percentage to the already discounted membership rate, the gratuity guideline should be applied to the non-membership rate.
Summary
Cancel your Massage Envy membership in person. Visit the ME location you frequent and submit a cancelation letter to the manager.
You can also email a cancelation request to [email protected] or fill out an online contact form.
Missing payments because you’re financially strapped is stressful. You might have to cancel unwanted memberships like Massage Envy to help pay your bills. If you’re unsure of the memberships you signed up for, Cushion can locate and cancel them with one click.
