How to Cancel Lemonade Insurance

Does AI have the right to analyze your insurance claims? Lemonade Insurance’s tweets in 2021 resulted in the suspicion of their customers that they were using an AI-powered claims processing system that rejects claims based on video analysis.

It’s unclear whether Lemonade Insurance backpedaled due to the backlash or if this was merely a misinterpretation of their message since the Twitter thread has since been deleted.

However, the damage has been done and customer trust has been shaken. And if you’re among those who can no longer trust Lemonade Insurance, then let us guide you through canceling your plan.

How to Cancel Lemonade Insurance Online

1. Log in to https://www.lemonade.com/login#email
2. Click on your Name at the top right
3. Click View Policies
4. Click the Policy you wanted to cancel
5. Click Cancel Policy on the right side
6. Confirm Cancellation on the popup

How to Cancel Lemonade Insurance on the App

1. Go to your Lemonade App
2. Click Settings
3. Click My Account
4. You will find the Policy Settings under My Account section
5. Click Policy Status
6. Click Cancel Policy
7. It will open Maya (Lemonade’s Chatbot Assistant)
8. Confirm your Cancellation Request
9. You will receive an email for you to confirm

Lemonade will return any unused premiums to the debit/credit card that was used when you opened your account. For more information about Lemonade’s insurance policies, go to https://www.lemonade.com/faq

How to Cancel Lemonade Insurance over the Phone

1. Call 1-844-733-8666 to reach Lemonade’s Customer Service Team
2. Ask to speak to a Live Agent
3. Request for Cancellation of a Policy
4. Verify your Identity and Policy Number
5. Wait for the Confirmation Email

How to Cancel Lemonade Insurance via Email

1. Type up a cancellation request email and send it to [email protected]
2. Be sure to provide the following account information:
   1. Full name
   2. Lemonade Account Email
   3. Policy number
   4. Effective Cancellation Date

1. Expect the confirmation email after 1-2 business days.

Conclusion

The process for terminating your Lemonade Insurance policy is simple. There are easy steps to follow if you decide to cancel online, through the app, over the phone, or via email.

Log in, go to your policy, and confirm that you want to end it — that’s it!

But please note: canceling stops the benefits and ceases all future billing. Depending on when you do this, you may get some money back though. Just think about what else might happen (like needing new coverage or losing discounts) before making up your mind.