Did you think that you could get your question answered by JustAnswer for a one-time fee of $5.00?
Unfortunately, the $5.00 was simply the JustAnswer joining fee and in most cases, you’ll need to subscribe for at least one month to get even a single question answered ($55.00 to $125.00).
If you accidentally subscribed to JustAnswer because of this misunderstanding, then let us help you cancel your subscription before you get charged for another month.
💡 Note: Certain customers may be offered a Pay-Per-Question agreement. In this case, you can get a question answered for an initial charge of $5 plus an additional charge based on the expert who answered.
How to Cancel JustAnswer Subscription & Free Trial
The fastest way to cancel your JustAnswers subscription is to Log into your JustAnswer Account and Click “Cancel Membership” on the Membership Panel.
- To cancel by talking to a JustAnswer customer service representative, call 1-800-581-6476 or 1-800-576-0762.
- To cancel via a chat session with a live agent, click the chat icon at the bottom right of the Contact Us
- If you prefer to cancel via email you can send it to [email protected]. You can also email customer service by filling out a contact form on the Customer Care
- Subscriptions purchased from iTunes & App Store and the Google Play Store can only be canceled on the JustAnswer app.
💡 Pro Tip: Cancel your subscription 24 hours before the end of the current billing period to avoid getting charged another month’s fee.
How to Cancel Your JustAnswer Subscription Online
Follow the steps below to cancel your JustAnswer subscription online.
- Log into your Account.
- Go to “My Account.”
- Select “Membership Panel.”
- Click “Cancel Membership.”
How to Cancel Your JustAnswer Subscription By Calling Customer Service
To cancel JustAnswer, call their customer service at 1-800-581-6476 or 1-800-576-0762. The phone lines are open Monday through Sunday, 10:00 am to 4:00 pm PT.
The customer service representative will verify your identity before addressing your request. So be sure to prepare the following information:
- Full name
- Email address
- Billing address
- Mobile phone number
- The last four digits of the credit card registered in your account payment information.
Inform the representative that you want to cancel your subscription. The representative will ask why you want to cancel and might offer you special promos to entice you to change your mind.
Provide a reason and decline his offers. Reiterate your request to cancel your subscription. Ask the representative to email confirmation your subscription was canceled.
💡 Note: The average queuing time when calling JustAnswer customer service is 15 minutes so schedule your call accordingly.
How to Cancel Your JustAnswer Subscription By Live Chat
You can cancel your subscription by starting a chat session by clicking the chat button on the bottom right side of the Contact Us page.
Be ready with the following information before you start the live chat to ensure the process goes as smoothly as possible:
- Full name
- Email address
- Billing address
- Mobile phone number
- The last four digits of the credit card registered in your account payment information.
Inform the agent that you want to cancel your subscription. The agent will ask why you want to cancel your subscription. He might offer you special promos to entice you to change your mind.
Provide a reason and decline his offers. Reiterate your request to cancel your subscription. Ask the agent to email confirmation your subscription was canceled and a chat log transcript.
💡 Note: Chat services are available 24/7.
How to Cancel Your JustAnswer Subscription by Email
There are two ways to email JustAnswer customer service: Email a request letter to [email protected] or fill out their contact form on the JustAnswer website.
To cancel by sending an email, prepare an email with the subject line “Cancelation” and include the following information:
- Full name
- Email address
- Billing address
- Mobile phone number
- The last four digits of the credit card registered in your account payment information.
Inform customer service that you want to cancel your subscription. Request written confirmation the subscription was canceled.
💡 Note: The average response time for email inquiries is 24 hours.
How to Cancel Your JustAnswer Subscription using the Mobile App
Follow the steps below to cancel your subscription using the JustAnswer Mobile App
- Open the JustAnswer App.
- Log into your Account.
- Tap “Account.”
- Tap “Manage Membership.”
- Tap “Cancel Membership.”
- Follow the prompts to confirm the cancelation of your subscription.
What is JustAnswer?
JustAnswer is a 24/7 online Q&A platform. For a monthly fee, a subscriber can post a question that will be forwarded by JustAnswer to a qualified resource or “Expert.” JustAnswer employs over 12,000 Experts from more than 7,000 specialized fields and can cover over 150 categories.
JustAnswer Experts include:
- Doctors
- Lawyers
- Accountants
- Veterinarians
- Mechanics
- Computer Technicians
- Electricians
- Plumbers
- Firearms Specialists
- Teachers
The average hourly rate charged by a lawyer is $313. Paying $79 monthly to have your legal questions answered by qualified lawyers is worth it.
So why are customers complaining about the cost of the service? Customers are complaining about the cost of the service because they didn’t understand what they signed up for.
How to Get the Most Out of Just Answer
Here are four tips on how to get the most out of JustAnswer:
1. Read the Terms of Service
The Terms of Service of JustAnswer covers 23 sections. Most of the complaints posted on Trustpilot and BBB can be answered by the following sections:
- “The Platform”
- “Additional Premium Services”
- “Prohibitions”
- “Fees, Refunds, and Cancelation Policy”
- “Duration and Termination of Agreement”
2. Read your Service Agreement
Each subscription is covered by a Service Agreement (SA). The terms and conditions of an SA for “Doctors” will differ from those for “Mechanics.”
3. Keep Track of Your Billing Schedule
When you sign up for a free trial, JustAnswer will require you to provide a mode of payment. You’re automatically subscribed to the service once the free trial period ends. Your account is charged immediately in the first month, and renewal fees are charged the following billing period.
4. Clarify Additional Services
JustAnswer allows the Experts to offer additional services that could benefit the subscribers while augmenting their income. If you’re not interested, say “No.” Giving a vague response, such as “I’m not sure,” might lead to miscommunication.
How to Contact the JustAnswer Customer Service Team
If you have other questions about your JustAnswer subscription, you can contact their customer service team through the following channels:
- Email: [email protected]
- Phone: 1-800-581-6476 or 1-800-576-0762. The phone lines are open Monday through Sunday, 10:00 am to 4:00 pm PT.
- Chat Support: Click the chat button on the bottom right of the Contact Us Chat services are available 24/7.
- Contact Form: Go to the Customer Service Fill out the fields on Email Customer Care and click “Send.”
Frequently Asked Questions (FAQs)
1. How do I cancel my JustAnswer payment?
Your JustAnswer subscription is automatically renewed according to the terms and conditions of your contract. Once a subscription is renewed, you cannot cancel the payment.
2. Why does JustAnswer keep charging me?
There are four possible reasons why JustAnswer is charging you:
- You posted a question without logging into your account.
- You availed of the Additional Service offered by the Expert.
- You are not subscribed to JustAnswer.
- You didn’t pay the last billing statement.
For assistance, call customer service at 1-800-581-6476 or 1-800-576-0762. The phone lines are open Monday through Sunday, 10:00 am to 4:00 pm PT.
3. How do I delete my JustAnswer account?
To delete your JustAnswer account from the website, call customer service at 1-800-581-6476 or 1-800-576-0762.
Inform the representative that you want to delete your account. The representative will walk you through the account deletion process.
Follow the steps below for subscriptions purchased through the iTunes & App Store or the Google Play Store.
- Open the JustAnswer app.
- Tap “Account.”
- Tap “Edit Profile.”
- Tap “Delete Account and Data Permanently.”
- Tap “Confirm.”
4. How do I get a refund from JustAnswer?
JustAnswer reviews refund requests on a case-to-case basis. To request a refund, contact customer service through the following channels:
- Email: [email protected]
- Phone: 1-800-581-6476 or 1-800-576-0762. The phone lines are open Monday through Sunday, 10:00 am to 4:00 pm PT.
- Chat Support: Click the chat button on the bottom right of the Contact Us Chat services are available 24/7.
Provide customer service with the following information:
- Full name
- Email address
- Billing address
- Mobile number
- The last four digits of the credit card registered in your account payment information.
Inform customer service that you want to request a refund. Provide the representative with the reason for the refund and complete details. It might take 24 hours to receive a response.
Pro Tip: JustAnswer recommends using chat services to relay your refund request because you might get a response within minutes.
Summary
Cancel your JustAnswer subscription immediately by logging into your account and clicking “Cancel Membership” on the Membership Panel.
You can request assistance from customer service by phone, chat, or email. Call 1-800-581-6476 or 1-800-576-0762 to talk to a customer service representative. Click the chat icon at the bottom right of the Contact Us page to start a live chat session.
Send an email with the subject line “Cancelation” to [email protected]. Go to the Customer Care page and fill out a contact form.
Subscriptions purchased from iTunes & the App Store and the Google Play Store can only be canceled on the JustAnswer app.
