Men lose 1% of testosterone every year after the age of 40. Having lower testosterone levels can lead to several unwanted symptoms. These include ego-deflating symptoms such as decreased sex drive, thinning hair, weight gain, and dry skin.
Worse, low testosterone can lead to feelings of depression.
Low testosterone is a serious concern, which is why Hims has signed up more than one million subscribers.
However, treatment comes at a hefty price.
A Hims therapy session costs $99, and the company doesn’t accept health insurance, Health Savings Accounts (HSA), and Health Reimbursement Accounts (HRA).
The cost of maintaining the treatments might stress you out, and stress lowers testosterone!
If you can resolve these issues through other means, cancel your Hims subscription and save money.
How to Cancel Your Hims Subscription
You can cancel your subscription on the Hims website. Log into your Account, navigate to “Subscriptions,” click “Manage,” and select “End Subscription” when you’re asked to “End/Cancel Orders.”
If you prefer to cancel your subscription by talking to a representative, call 1-800-368-0038.
You can also cancel your subscription on the Hims app using your iPhone or Android.
💡Pro Tips: Cancel your Hims subscription at least 48 hours before the next billing period to avoid getting charged for another month. Once a new order is shipped, it cannot be canceled even if you request to terminate your subscription.
How to Cancel Your Hims Subscription on the Website
Follow the steps below to cancel your subscription on the Hims website.
- Go to the Hims website.
- Log into your Account.
- Navigate to “Subscriptions.”
- Navigate to the subscription you want to cancel.
- Click “Manage.”
- Navigate to “Get Help.”
- Click “Edit/Cancel Orders”.
- Select “End Subscription”.
- Unselect or remove the checkmark of the subscription you want to cancel.
- Click “Cancel Subscription”.
- Click “Yes, Confirm”.
💡Note: If you have more than one subscription to cancel, go back to “Subscriptions” and repeat the process to cancel another subscription.
How to Cancel Your Hims Subscription by Calling Customer Service
You can cancel your Hims subscription by calling 1-800-368-0038.
1. Prepare the following information before calling customer service:
- Full name
- Hims account number
- Birth date
- Email address
- Mobile number
2. Inform the representative that you want to cancel your subscription.
3. They will ask for an explanation and try to convince you to keep your subscription by presenting special offers.
4. Decline the offers and reiterate your decision to cancel.
5. The representative will walk you through the cancelation process.
6. Ask the representative to email confirmation that your subscription has been canceled.
How to Cancel Hims Subscription on the App
Follow the steps below to cancel your subscription on the Hims app.
- Open the Hims app on your mobile device.
- Log into your Account.
- Navigate to “Account.”
- Tap “Subscriptions.”
- Select the subscription you wish to cancel.
- Navigate to “Additional Options.”
- Tap “Edit Upcoming Orders.”
- Navigate to “Manage Subscriptions.”
- Choose “Edit/Add Items From Order.”
- Tap “End Subscription.”
- Unselect or remove the checkmark of the subscription you want to cancel.
- Tap “Cancel Subscription.”
How to Update Your Hims Contact Information
You can update your Hims contact information on the website or the app.
On the Website
- Log into your Account.
- Click on “Account.”
- Click “Profile.”
- Navigate to “Account Details.”
- Click “Edit.”
- Edit the field you want to update.
- Click “Save Changes.”
On the App:
- Open the Hims app.
- Log into your Account.
- Tap “Account.”
- Navigate to “Contact Information.”
- Edit the field you want to update.
- Click “Save.”
💡Note: You can only include one email address and phone number in your Hims account.
How to Contact Hims Customer Service
You can contact Hims’ customer service team through the following channels:
- Email: [email protected]
- Phone: 1-800-368-0038
- Live Chat
- X
Frequently Asked Questions (FAQs)
Does Hims offer refunds?
Yes, Hims offers refunds if you submit your cancelation request at least 48 hours before the order is processed.
Why does my bill show a single total price?
Your bill shows a single total price that summarizes all the treatments, medications, consultations, and products you availed of.
Is it important to keep my contact information updated?
Yes. Keep your contact information updated to ensure a smooth cancelation process and reduce any product shipment problems.
Summary
Cancel your subscription on the Hims website by logging into your Account, navigating to “Subscriptions,” clicking “Manage,” and selecting “End Subscription” when you’re asked to “End/Cancel Orders.”
You can also cancel your subscription by calling 1-800-368-0038 and on the app using your smartphone.
Canceling your Hims subscription is a good idea if you’re having trouble paying for your treatments. You might miss payments, putting your credit score in poor health.
If you have other subscriptions you want canceled, get Cushion.
Cushion is a finance app that uses AI technology and advanced algorithms to help users manage their expenses. It can automatically locate your unwanted subscriptions and cancel them with one click!
