How to Cancel ClassPass Membership or Free Trial

Class Pass monthly memberships cost from $19 to $159, giving members access to over 30,000 gyms, salons, and spas worldwide. You pay for the services using credits and a class can cost from 5 to 11 credits.

The lowest membership tier gives you eight credits which is good for only one class. To meet the U.S. Department of Health and Human Services’s guidelines for performing at least 150 minutes of physical activity weekly, you’ll have to get a $79 or $159 monthly membership, which gives you 38 and 80 credits, respectively.

In comparison, the average cost of a gym membership is $28.56 monthly.

Trim the excess fat from your budget and cancel your ClassPass membership NOW! At the end of this guide, we’ll show you how to maintain an exercise schedule without breaking the bank.

How to Cancel Your ClassPass Membership

You can cancel your ClassPass membership online. Go to the ClassPass website and log into your Account. Click your Initial on the right side of the page, then click “Account” from the drop-down menu.

Click “Manage Plan” and scroll down to the bottom of the page. Click “Cancel my Membership,” and follow the prompts to finalize the cancelation of your membership.

You can also cancel your membership using the ClassPass app. After tapping your Profile icon, follow the same process as canceling on the website.

💡 Pro Tip: Cancel your membership at least 24 hours before the new billing cycle starts. ClassPass memberships automatically renew every month. If you don’t cancel before the current billing period ends, you’ll be charged for a new month’s subscription.

How to Cancel Your ClassPass Membership on the Website

Follow the steps below to cancel your ClassPass membership online.

1. Visit the ClassPass website.
2. Log into your Account.
3. Click your Initial.
4. Click “Account.”
5. Click “Manage Plan.”
6. Click “Cancel my Membership.” 

💡 Note: ClassPass will send you an email confirming the cancelation of your membership. If you haven’t received the confirmation email, customer service may not have processed your request yet.

You can follow up with customer service by filling out and submitting a contact form. You can also start a chat session by clicking the chat icon on the bottom right side of the page.

How to Cancel Your ClassPass Membership on the App

Follow the steps below to cancel your ClassPass membership on the app.

1. Open the ClassPass app.
2. Tap “Profile.”
3. Tap “Account.”
4. Tap “Manage Plan.”
5. Tap “Cancel my Membership.”

💡 Note: ClassPass won’t charge a fee for canceling your membership.

How to Cancel a ClassPass Partnership

You can cancel a ClassPass Partnership by filling out and submitting a contact form. There are three fields on the contact form that will require specific information. Before clicking the first field, provide the email address associated with your ClassPass account.

The subject line of your message should be “Canceling a ClassPass Partnership.” In the message box, inform ClassPass that you want to cancel your partnership and explain your decision.

Now, let’s go to the fields.

• On the first field, “What can we help you with?” select “My Plan or Account.”
• On the second field, “What specifically are you reaching out about?” select “I want to cancel my account.”
• On the third field, “Which plan are you currently on?” select “My question is for Corporate Wellness account.”

Finally, you’ll need to provide the following information:

• Corporate email address
• Phone number
• Billing zip code
• The last four digits of your credit card
• Eligibility code (If provided)

You can attach documentation that would support your request.

Give the information on the contact form a thorough review. If you’re confident the information is accurate, click “Submit.”

💡 Note: A ClassPass Partnership has an initial term of one year and will automatically renew every year thereafter. You can terminate your partnership after giving ClassPass 90 days’ notice.

How to Cancel a Class or a Reservation

You can cancel a class on the ClassPass website or app. If you can’t attend a class, cancel it immediately so someone else can book your spot.

How to Cancel a Class on the ClassPass Website

Follow the steps below to cancel a class on the ClassPass website.

1. Go to the ClassPass website
2. Go to the “Find studio or activity” search bar.
3. Click “Upcoming.”
4. Look for the class reservation you want to cancel.
5. Click “Cancel Class.”
6. Click “Cancel this Class” to confirm.

💡 Note: Class reservations can only be canceled through your ClassPass account. If you cancel your reservation directly with the business, it won’t be successful, and you’ll be charged a fee.

How to Cancel a Class on the ClassPass App

Follow the steps below to cancel a class on the ClassPass app.

1. Open the ClassPass app.
2. Tap “Upcoming.”
3. Look for the class reservation you want to cancel.
4. Tap the Grey “Cancel” button.
5. Tap the “Cancel my reservation” button to confirm.

💡 Note: If the cancelation is successful, you won’t see the class on the “Upcoming” page. The reservation credits will be credited back to your account for future use.

What Is ClassPass’s Cancelation Policy?

You can cancel your ClassPass membership anytime. Memberships automatically renew every month. To avoid getting charged another month’s fee, cancel your membership at least 24 hours before your billing period expires.

Since your membership is prepaid, you can continue enjoying ClassPass until the remainder of your subscription period.

ClassPass’s cancelation policy applies to its 14-day free trial period. Cancel your free trial before the 14-day period expires, or you’ll be billed for a monthly membership. ClassPass will send you a reminder two days before your free trial period expires.

If your membership is terminated by ClassPass for reasons outlined in its terms of use, you’ll lose access to your Classes, content, and other account features.

What Are ClassPass’s Retention Offers?

Retaining customers is more cost-effective for businesses than acquiring new ones. When you submit a cancelation request, expect to hear from ClassPass’s customer service representatives.

They will present you with special offers to encourage you to remain a member. The special offers might include a 15% discount on your membership price or additional credits.

These retention strategies are opportunities for you to negotiate your membership. If you’re canceling for financial reasons, work out a deal that helps the membership fit your budget.

If you’ve decided to cancel your membership for good, decline their offers. Reiterate your decision and request that they send an email to confirm the cancelation.

What Is ClassPass’s Refund Policy?

ClassPass won’t issue refunds on prepaid monthly subscriptions, credit purchases, and add-on packs.

However, ClassPass could consider issuing refunds under the following circumstances:

1. The membership is canceled within five days of purchasing it.
2. The membership is canceled for one of the following reasons:

• • Relocation
  • Disability
  • Death

ClassPass will require proof to support the reason for your refund request. If the refund is approved, ClassPass will charge you fees for products you used or received before making the request.

What is ClassPass’s Class Reservation Cancelation Policy? 

ClassPass partners with several gyms, spas, salons, wellness centers, and other businesses with products and services that contribute to a member’s overall health and well-being.

For this reason, ClassPass encourages members who can’t make it to their reserved classes to cancel immediately. ClassPass wants to maintain strong relationships with its partners. Quick cancelations allow other members to fill open slots and help the partners earn more money.

You can cancel a reservation within 12 hours of the class’s start time. If you cancel within 12 hours, your credits will be returned to your account for future use.

However, if you fail to cancel your reservation within the 12-hour window, you’ll be charged a late cancelation fee between $9 to $55 or a missed reservation fee that ranges from $12 to $62.

What Is the Best Alternative to ClassPass?

26% of participants in a 2022 Pew Research survey reported that health has become a priority after the pandemic. If this is true, why did 22% of gyms in the US close down in 2020?

Commercial gyms aren’t as popular as before because 56.1% of people prefer to work out at home. Instead of signing up for a $159 monthly ClassPass membership, why not work out at home?

Here are five benefits of exercising at home.

1. Save money. No more monthly memberships, and cut down on transportation and food costs.
2. Work out any time you want. No more excuses!
3. No waiting time. You can run on the treadmill as long as you want.
4. Quality time. Work out with your spouse and kids.
5. It’s fun! Invite your friends to work out with you.

Building a home gym isn’t as expensive as you think. Six-time Mr. Olympia Arnold Schwarzenegger asked Garage Gym Reviews to build a home gym for $100 – and they did!

If you’re already working from home, why not also work out from home? Cancel your ClassPass membership and start a Fit Club at home.

Related Articles:

• How to Cancel MyFitness Pal Subscription & Free Trial
• How to Cancel Orangetheory Fitness Membership
• How to Cancel Blink Fitness Membership

Summary

Cancel your ClassPass membership by logging into your Account, navigating to the “Manage Plan” page, and clicking “Cancel my Membership.” Follow the same process to cancel your membership on the ClassPass app.