AllTrails is a fitness and travel app founded by Russell Cook and Jeremy Cotter. Launched in 2010, the purpose of AllTrails is to remind us there’s a beautiful world waiting to be discovered… and you don’t have to go far. 🚶
- The free version of AllTrails allows you to navigate the recommended trails and create a list of your favorite trails and walking sites.
- The paid subscription gives you access to more features, such as downloading offline maps, previewing outdoor conditions beforehand, and getting alerts for wrong turns. These advanced features are more suitable for dedicated outdoor enthusiasts who organize group expeditions to bucket list-worthy destinations.
For the recreational or casual hiker, the free version might be good enough for you. Learn how to cancel your AllTrails subscription and enjoy the great outdoors as it was intended to be…
… for free!
How to Cancel Your AllTrails Subscription or Free Trial
You can cancel your subscription on the AllTrails website by logging into your Account and switching off the auto-renew feature on the “Account Settings” page.
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- You can also email a cancelation request to [email protected]. Include information to verify your subscription, such as your account number, payment method details, and the date you purchased the subscription.
- If you purchased your subscription from iTunes or the Google Play Store, you can cancel your subscription by logging into your account and following the cancelation process on the app.
💡Pro Tip: Paid subscriptions automatically renew at the end of the subscription period. To avoid getting charged new subscription fees, cancel before the current billing period expires. If you availed of the free trial, cancel your subscription before the seven-day trial period ends, or you’ll be automatically subscribed to AllTrails.
How to Cancel Your AllTrails Subscription on the Website
Follow the steps below to cancel your AllTrails subscription on the website.
- Log into your Account.
- Navigate to your Profile image.
- Select “Settings” on the drop-down menu.
- Navigate to “Account Settings.”
- Click “Turn Off Auto-Renew.”
- Click “Ok” to complete the cancelation process.
How to Cancel Your AllTrails Subscription by Email
You can cancel your subscription by emailing a cancelation request to [email protected].
- Prepare a cancelation email with the subject line “Cancelation.”
- Inform customer service that you want to cancel your subscription and provide a reason why you decided to cancel.
- Provide information to verify your subscription:
- Full name
- Alltrails account number
- The date you purchased the subscription.
- If paid with a credit card, include its last four digits.
- Mobile number
- Email address
- Home address
- Ask customer service to email confirmation that your subscription was canceled.
💡Note: If you want to follow up on the status of your cancelation request, reach out to the support team at the Help page. You can also start a chat session by clicking on the chat icon at the bottom right of the page.
How to Cancel Your AllTrails Subscription on iTunes
Follow the steps below to cancel your AllTrails subscription on iTunes.
- Open “Settings” on your iPhone.
- Tap “Apple ID, iCloud, Media & Purchases.”
- Tap “Subscriptions.”
- Select “AllTrails.”
- Tap “Cancel Subscription.”
- Select “Confirm” to complete the cancelation process.
How to Cancel Your AllTrails Subscription on the Google Play Store
Follow the steps below to cancel your AllTrails subscription on the Google Play Store.
- Open the Google Play Store app on your Android.
- Tap your Profile image.
- Select “Payments & Subscriptions.”
- Tap “Subscriptions.”
- Tap “AllTrails.”
- Tap “Cancel Subscription.”
- Select a Reason for Canceling your subscription.
- Tap “Continue.”
- Tap “Cancel Subscription” to complete the cancelation process.
What is AllTrails’ Cancelation Policy?
An AllTrails subscription is automatically renewed at the end of the subscription period. If you don’t cancel before the end of your current subscription, AllTrails will charge your account using your preferred payment method.
Subscriptions purchased through a third-party app platform, such as iTunes or the Google Play Store, can only be canceled by logging into your app.
If you can’t find the AllTrails subscription in your app subscriptions, you may have upgraded through the website. To be sure, email [email protected].
When you sign up for a free trial, you’ll be asked to provide payment details. If you don’t cancel your subscription before the free trial period ends, you’ll be automatically subscribed to the service. AllTrails will charge the cost of the subscription to your preferred payment method.
What is AllTrails’ Refund Policy?
AllTrails can issue refunds for subscriptions purchased from the website or the Google Play Store. Send your refund request to [email protected] within 30 days of purchase or renewal
Include a copy of the Google Play receipt for subscriptions purchased from the Google Play Store.
If you purchased your subscription from iTunes, you can file a refund request at report a problem.apple.com.
How to Delete Your AllTrails Account
You can delete your AllTrails account on the website and iTunes.
The account deletion feature isn’t available on the Google Play Store. If you purchased your subscription from the Google Play Store, request assistance from customer service by emailing [email protected].
How to Delete Your AllTrails Account on the Website
Follow the steps below to delete your AllTrails account on the website.
- Log into your Account.
- Navigate to your Profile image.
- Select “Settings” from the drop-down menu.
- Navigate to “Account Settings.”
- Select “Delete Account.”
- Provide suggestions on how to improve All Trails.
- Click “Delete Account.”
How to Delete Your AllTrails Account on iTunes
Follow the steps below to delete your AllTrails account on iTunes.
- Open the AllTrails app.
- Log into your Account.
- Tap the Settings or Gear icon.
- Tap “Delete Account” at the bottom of the page.
- Tap “Delete” on the pop-up window to complete the cancelation process.
💡Note: If you’re having trouble deleting your account, email [email protected].
Frequently Asked Questions (FAQs)
How do I redeem a gift subscription if I already have an AllTrails subscription from iTunes or the Google Play Store?
If your AllTrails subscription was purchased through iTunes or the Google Play Store, you can only redeem a gift subscription by canceling your initial subscription and allowing it to expire.
AllTrails has not modified the subscription processes of iTunes or the Google Play Store to accommodate gift subscriptions.
How do I update my credit card information?
Follow the steps below to update your credit card information.
- Log into your Account.
- Navigate to your Profile image.
- Select “Settings” in the drop-down menu.
- Navigate to “Account Settings.”
- Click “Update Billing.”
- Update your credit card information.
- Click “Save Changes.”
To update your credit card information on iTunes, follow the instructions on the Apple Support Page.
To update your credit card information on the Google Play Store, follow the instructions on the Google Support Page.
What forms of payment does Alltrails accept?
AllTrails accepts the following payment methods:
- Visa
- PayPal (Website and Google Play)
- Apple Pay
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Summary
Cancel your AllTrails subscription on the website by logging into your Account and switching off the auto-renew feature on the “Account Settings” page. You can also email a cancelation request to [email protected].
For subscriptions purchased from iTunes or the Google Play Store, cancel your subscription by logging into your account and following the cancelation process on the app. Did you know that consumers spend $600 annually on unused subscriptions? You could use that money to pay for more important expenses such as electricity, water, and Internet service.
