How to Cancel Prodigy Membership

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cancel prodigy membership
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Are you worried about how often your kids are running into in-app purchases with educational tools? On February 19th, 2021, the Campaign for a Commercial-Free Childhood filed a complaint against Prodigy for their manipulative marketing tactics.

They claim that despite having a free version available to schools, the game shows students with ads to buy the premium one throughout playtime and even through peer pressure. According to the CCFC, students see up to four times as many advertisements as math questions.

If you’re a parent and see these worrying signs, it may be best for your child’s education and health if you cancel his or her prodigy membership. This simple guide will provide steps on how to cancel Prodigy membership

how to cancel a prodigy membership on computer

How to Cancel Prodigy Membership on Computer

  1. Log in to the Prodigy Website using the Parent Account
  2. Click the Memberships button
  3. Choose the membership you would like to cancel
  4. Click Manage on the right side
  5. Click Cancel
  6. Click Yes, cancel membership
  7. Click Cancel paid membership

prodigy paid membership cancel

Note: You can only cancel Prodigy memberships through the Prodigy website. If you’re using the Prodigy for Parents Mobile App, log in at www.prodigygame.com/parent and follow the cancellation steps. Cancellation using an Android device is the same as the provided steps above.

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How to Cancel Prodigy Membership on iPhone

  1. Go to Settings
  2. Click on your Apple ID at the top of the screen.
  3. Click Subscriptions
  4. Click Prodigy app
  5. Click Cancel Subscription 

How to Request a Refund

  1. Submit a request letter using their Submit a Request form
  2. Include your Product Type and Account Details in the Description box

prodigy membership refund

Alternatively, you can also call their support hotline: 1-866-585-4655 (UK: 1-800-808-5769, Australia: +61 1800 954 316) available from Monday-Friday 10 AM-5 PM ET

Visit Prodigy’s Renewal and Refund Policy to learn more.

how to cancel prodigy membership

Prodigy’s Refund Policy

If you want a refund for your Prodigy membership, here’s what you need to know:

  • Monthly Subscription: Request a refund within the first 15 days.
  • 6-Month Subscription: Request a refund within the first 30 days.
  • Annual Subscription: Request a refund within the first 30 days.

Refunds will be issued using the payment method used for the initial purchase.

Important Notes:

  1. You must expressly request a refund through a support ticket or phone call. Simply canceling your membership will not trigger a refund.
  2. No refunds are given after the initial 15 days of a monthly term or 30 days of an annual term. Prodigy also does not offer prorated refunds.
  3. For refunds related to technical issues with Prodigy’s support, please refer to Prodigy’s Terms of Use. Note that these terms can change without notice.

How do I Delete an Account on Prodigy?

Deleting a Prodigy Account has the same steps as requesting a refund. You can submit a request letter using their Submit a Request form and make sure to add all your Prodigy Account Details and other memberships you have.

Can you Cancel your Prodigy Membership as a Student?

No, students cannot cancel a Prodigy membership. Only the account holder, typically a parent or guardian, can cancel the membership by logging into their account on the Prodigy website.

Prodigy Membership Plans

Prodigy offers various membership plans for both Math and English. These plans range from free basic access to premium options with extra features and rewards.

Prodigy Math Membership Plans:

  1. Free Plan: Basic access to the game and educational content.
  2. Level Up Plan: $9.95/month or $6.25/month billed annually. Includes extra rewards and features to enhance gameplay.
  3. Ultimate Plan: $14.95/month or $8.33/month billed annually. Provides additional benefits like more Wishcoin and exclusive in-game items.

Prodigy English Membership Plans:

  1. Free Plan: Basic access with limited Wishcoin.
  2. Level Up Plan: $9.95/month or $6.25/month billed annually. Offers additional Wishcoin and in-game items.
  3. Ultimate Plan: $14.95/month or $8.33/month billed annually. Includes the highest Wishcoin rewards and exclusive items.

For more details, visit their Membership Page.

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Summary

As a parent, you want proper learning materials for your child. If you feel Prodigy isn’t suitable for child’s learning development, now is the time to cancel your subscription. Cancelling Prodigy Membership is easy: Log in to your Parent’s Account, navigate to ‘Memberships’, find the membership that you would like to cancel, and click the ‘Cancel’ button.

Remember that you can also reach out through their support hotline at 1-866-585-4655 if you need more guidance on the cancellation or refund process.

Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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