How to Cancel Proactiv Subscription

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how to cancel proactiv subscription
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Do you worry about the safety of your skincare products? There have been warnings lately that Proactiv’s benzoyl peroxide (BPO) products could break down into Benzene, an established cause of cancer. In a class action lawsuit called Judt v. Alchemee LLC, some disturbing results came up when high temperature was applied to these items: they contained benzene levels that far exceeded safety limits.

Benzene, recognized as a carcinogen by organizations like the World Health Organization, has been linked to severe health risks such as leukemia and other cancers. This concern extends to certain Proactiv products like the Proactiv Solution 3-Step Routine and Proactiv+ 3-Step Routine acne treatments, which contain benzoyl peroxide.

Benzoyl peroxide can break down into benzene under certain conditions, raising health concerns. Given these health risks, it’s important to consider whether to continue using these products. In this guide, we will walk you through the steps on how to cancel Proactiv subscription.

how to cancel proactiv

How to Cancel Proactiv

  1. Call their Customer Care at 1-800-309-4796 (available from Monday – Friday 9 am EST to 10 pm EST)
  2. Speak to a representative
  3. Ask to cancel your subscription
  4. Provide your account details
  5. Ask if you can get a cancellation confirmation via email

How to Cancel Proactiv Online

  1. Go to Contact Us page
  2. Click the Chat box located at the lower left corner
  3. Click Message us
  4. Follow the prompts and provide the information requested

Alternatively, you can also fill out the contact form at the bottom of their Contact Us page.

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How does Proactiv subscription work?

Here’s a detailed explanation of how the Proactiv subscription works:

  • Initial Purchase: Start with a Proactiv starter kit, typically a 30-day supply, for an introductory price of $29.95 plus tax, shipping, and handling.
  • Automatic Shipments: About 3-4 weeks after your initial kit is shipped, you will begin receiving a 90-day supply of products automatically.
  • Billing Options: The cost of the 90-day supply can be spread out over three monthly payments of $29.95 plus tax, shipping, and handling, or you can opt to pay the total amount in one payment.
  • Customizable Delivery: You have control over your shipments and can adjust the frequency of delivery from every 4 to 20 weeks, depending on your needs. Additionally, you can customize the products included in your kit.

Here’s an example of what billing looks like:

  • Month 1: Billed $29.95 plus tax, shipping, and handling for the 30-day supply.
  • Months 2-4: Billed $29.95 monthly plus tax, shipping, and handling for the 90-day supply.
  • Months 5-7: Billed $29.95 monthly plus tax, shipping, and handling for the subsequent 90-day supply.

For more information, you can visit their How Billing & Shipping Works Page.

proactiv membership perks

60-Day Money Back Guarantee

To ensure the satisfaction of the customers, Proactiv gives a money-back guarantee for 60 days. If you are unsatisfied with your products, you may send them back (even if they are empty) within 60 days of receiving them and get your money back, except for shipping and handling fees. This applies to every purchase from their official site.

How to Return Proactiv Products

Here’s how to return your products:

1. Place the products in a box along with your original invoice. If you don’t have the original invoice, include your name and shipping address as they appeared on the invoice.

2. Send the package to the following address:

1560 Stateline Rd E
Southaven, MS 38671

3.  Allow them to process the refund 1-2 billing cycles from the day you return the products.

Note: Before you initiate the return, you must call Proactiv first to notify them that you want to return the product, provide reasons for returning it, provide your account details, and want to have a refund. Call them at 1-800-309-4796

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If you’re concerned about recent reports of Proactiv’s benzoyl peroxide products potentially degrading into benzene, you might consider canceling your subscription. To cancel by phone – just dial Customer Care at 1-800-309-4796, tell them that you want to cancel your subscription, provide account information, and ask for a cancellation confirmation via email.

Proactiv subscriptions are automatically renewed every three months after the initial 30-day starter pack ships out, which means they come with lots of flexibility in terms of billing and delivery dates. Proactiv also offers refunds within sixty days of purchase if customers are not satisfied; however, this does not include shipping or handling costs.

Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.
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