How to Cancel Orangetheory Fitness Membership

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how to cancel orangetheory membership
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If you’re paying $79 monthly for only four sessions, you might want to learn how to cancel your Orangetheory membership. That’s $19.75 per session when you can sign up at a local gym for only $31 monthly and get unlimited sessions. Jason Statham works out at home… for free and looks good! Orangetheory Fitness is a boutique fitness center chain offering intense 60-minute group sessions. The workout goal is to have members spend 12 to 20 minutes training in the Orange zone to get them to burn more fat and calories.

According to Orangetheory, you’ll need 3 to 4 weekly sessions to see visible results. That means the Basic membership, which comes with four sessions, isn’t enough. You’ll have to buy extra sessions, which, although discounted, will jack up the costs. The 60-minute sessions will burn calories and holes in your wallet. While looking for cheaper alternatives to meet your fitness goals, cancel your Orangetheory membership and save money.

cancel orangetheory membership

Step-by-Step Orangetheory Fitness Cancelation Instructions

The most effective way to cancel your membership is to visit the Orangetheory location where you signed up. Go to the front desk and talk to the manager or designated staff member. Inform the manager that you want to cancel your membership. The manager will give you a cancellation form to fill out. You can also cancel your membership on the website or by calling your local Orangetheory studio.

Pro Tip: You can get a 30-day risk-free guarantee if you own a Premier Membership. All 12 sessions must be completed within the first month to avail of the refund. Inform the studio manager that you want to cancel your membership and request a refund before the start of the new billing cycle.

Note: Orangetheory cancelation policy requires 30 days’ notice to cancel a membership. If you cancel on May 15, you must pay for your membership until June 15.

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How to Cancel Orangetheory Fitness Membership in Person

  1. Visit the Orangetheory Fitness studio, where you paid for your membership. Ask the front desk for the manager or designated staff member. Bring a valid ID in case the manager wants to verify your membership.
  2. Inform the manager that you want to cancel your membership. It’s customary for the manager to ask why you want to cancel because he’ll try to talk you out of it. He’ll offer other options, such as pausing or downgrading your membership. Decline his offer and reiterate your request to cancel your membership.
  3. The manager will give you a cancelation form to fill out. Once you’re finished, request a copy of the cancelation form for your records. Then, find out from the manager when you can expect feedback about your request.

How to Cancel Orangetheory Membership Online

how to cancel orangetheory membership online

  1. Go to the Orangetheory Cancelation Information
  2. Orangetheory will present you with options to consider instead of canceling your membership. Click “No, I’d still like to cancel my membership and accept the 30-day cancelation notice.”
  3. Orangetheory will ask whether you purchased your membership online or in person. Click the right answer. You’ll be asked to fill out a cancelation form. Enter the correct information in each field.
  4. Agree with the terms and conditions, then click “Submit.”

How to Cancel Orangetheory Fitness Membership by Calling

how to cancel orangetheory fitness membership

1. Call the Orangetheory studio where you signed up. If you’re not sure of the phone number, find its location here.

2. Talk to the manager or the staff in charge of membership cancelations. The manager might ask for the following information to verify your membership:

  • Full name 
  • Home address 
  • Email address 
  • Phone number 
  • Member ID number
  • The last four digits of the credit card used to pay for the membership fees.

3. Inform the manager that you want to cancel your membership. The manager will discuss other options, such as pausing or downgrading your membership. Decline his offer and reiterate your decision to cancel the membership.

4. Depending on the location, the manager might ask you to formalize your request by emailing a cancelation letter. After you’ve emailed the cancelation letter, call the manager and ask him to check his inbox. Alternatively, the manager might send you a link to the Cancelation Information page and ask you to complete the contact form.

Note: Whether you decide to cancel your Orangetheory membership in person, online, or by calling the local studio, always ask for the cancelation receipt. When you have the receipt, that means the 30-day cancellation process has started.

Official Orangetheory Fitness Customer Service

  1. To contact Orangetheory’s customer service team, go to the Contact Us page, scroll to the bottom, and click “Contact Us.”
  2. You’ll receive a contact form asking what you want to discuss. Click “Other.”
  3. Fill out the required information on the “Send Us a Message” form, then click “Submit.”

Note: Orangetheory has over 900,000 members. It might take time for customer service to attend to your message. Orangetheory recommends visiting your local Orangetheory Fitness studio to discuss your request.

Community Advice and Experiences

orangetheory cancellation
Orangefitness will consider canceling your membership immediately for the following reasons:

  1. You can provide Orangetheory with a medical certificate from your doctor attesting you have acquired an illness or disability that prevents you from working out.
  2. You can provide Orangetheory with a location map showing that you’ve moved to an area at least 18 miles (30 km) from an Orangetheory studio.
  3. You can provide Orangetheory that you’re bankrupt and can no longer pay for the membership.

If the manager of your Orangetheory studio hasn’t gotten back to you about your cancelation request and you were charged for another month’s membership, call the credit card company and have the charges reversed. Provide the credit card company with a copy of the cancelation receipt.

Frequently Asked Questions (FAQs)

1. Can you cancel an Orangetheory membership online?

Yes, you can cancel your Orangetheory membership online by going to the Cancelation Information page and filling out and submitting a contact form.

2. What is the cancelation fee for Orangetheory?

Orangetheory only offers monthly memberships which removes the need for charging a cancelation fee. However, you must give Orangetheory 30 days’ notice of cancelation.

3. How far in advance do I have to cancel an OTF class?

To avoid a late cancelation fee, cancel your OTF class at least eight hours in advance. You can cancel by calling the studio or by using the Orangetheory app.

4. Can you pause your Orangetheory membership?

Yes, you can ask Orangetheory to pause your membership for a limited time. However, you will be charged a fee that will be calculated as a percentage of your monthly billing. To pause your membership, go to the Cancelation Information page and click “Yes, I’d like to keep my membership active and discuss other options.”

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Summary

With its short but intense 60-minute workouts, a membership at Orangetheory will find you the time to exercise. However, you’ll need 12 to 16 monthly sessions to see results. That means you’ll have to get the most expensive membership at Orangetheory Fitness, the Premiere Membership. You’ll be spending 4 to 6 times the cost of an average gym membership with unlimited sessions. It would be a good idea to cancel your Orangetheory membership, find cheaper options for burning calories, and save money.

To cancel your membership, talk to the manager of the Orangetheory studio where you work out. Inform the manager that you want to cancel your membership. Fill out the cancelation form that he’ll give you. Ask for a cancelation receipt as proof the cancelation process has started. You can also cancel your membership by phone or by completing a contact form.

Last Updated on July 07, 2024
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