How to Cancel Optimum Services

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how to cancel optimum service
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“When customers pay for Internet service, they have a right to expect promised speeds and network reliability without being nickel and dimed with junk fees,” said Attorney General Tong who filed a lawsuit against Altice/Optimum. This hits home for many Optimum customers who have been frustrated by unexpected charges and unreliable service.

Since January 2019, Altice, the parent company of Optimum, has been quietly adding a “Network Enhancement Fee” to customer bills. This fee started at $2.50 per month and has now climbed to $6.00, all without proper upfront disclosure. They’ve collected millions of dollars from Connecticut customers from that fee alone. Altice also allegedly misled customers about their internet speeds, hiding crucial details in hard-to-read fine print. Plus, many Spanish-language ads included English-only disclosures, leaving some customers in the dark.

how to cancel optimum internet service

How to Cancel Optimum Service

Here are the steps to cancel your Optimum Internet service by phone:

  1. Call their Customer Service Hotline based on your location (see below for the phone numbers)
  2. Speak to a representative
  3. Mention the services that you wanted to cancel
  4. Provide all your account information
  5. Ask for the reference number of the cancelation request
  6. Ask for confirmation of cancelation via email

Pro Tip: They can transfer you to the retention department and offer some discounts or equipment upgrades for you not to cancel, be firm with the cancelation and stick to your words.

You can also use these phone numbers if you want to cancel a specific service that you’ve availed from Optimum like cable, internet, or phone services.

Region  Phone Number
Nassau – Suffolk Counties, NY 631-393-0637
Connecticut 203-870-2583
Bronx – Brooklyn – Westchester, NY 718-860-3514
Hendersonville – West Jefferson, NC 877-491-0050
New Jersey – Pennsylvania 973-230-6048
Main Hotline 866-347-4784
Optimum Mobile Phone 611
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How Long Do You Have To Return Optimum Equipment?

Right after you call for cancelation, you need to return the equipment ASAP to avoid paying fees for unreturned equipment. Optimum can also continue to charge you monthly services until any remaining equipment is returned.

Where Can I Return Optimum Equipment Near Me?

You can find the nearest store near you by visiting their Store Locator Page and personally dropping off any leased equipment.

How To Transfer Optimum Services?

  1. Call 1-866-347-4784 
  2. Inform them that you want to transfer your optimum services to a different location
  3. Tell them your previous and new address, and move-in date
  4. Ask for the date of installation

Alternatively, you can go to Optimum’s Moving Page and fill out the form.

transfer optimum services

Optimum’s Refund Policy

All payments are non-refundable, meaning there are no refunds or credits for partially used months. If you want to cancel your service, you can do so up to the last day of your current billing period, and the cancellation will take effect at the end of that period. If you cancel after a new billing period has started, the cancellation will take effect at the end of that new period.

Can I Cancel Optimum Service Online?

No, you cannot cancel Optimum Service Online. They will require you to call their customer service hotlines provided above to cancel a specific service based on your location.

Optimum Services

Optimum focuses on telecommunications and entertainment. The services they offer are:

  1. Internet: They provide the internet with different plans that have varying data needs.
  2. TV: Cable television is available in packages with several channels to choose from, including sports, movies, and premium channels.
  3. Phone: Their home phone service allows unlimited local and long-distance calls.
  4. Mobile: Mobile phone service includes unlimited talk, text, and data plans.
  5. Business Services: Optimum has solutions for small businesses as well as large corporations such as internet, phones, TVs, and advanced networking options like security systems.
  6. Streaming: They also give access to streaming apps and platforms through their TV package deals.
  7. Home Security: For homes, they provide surveillance kits alongside automation devices for smart home integration.

For more information about Optimum’s Pricing and Plans, click here.

optimum pricing plans

Optimum Customers’ Feedback on Canceling Services

User Frustration with Customer Service

Many users are frustrated with Optimum’s customer service. They often mention how difficult it is to get help or resolve issues, leading to a lot of dissatisfaction.

Customer Feedback: “I’m tired of Optimum customer service; they never can help on anything.”

Cancellation Process Issues

The cancellation process seems to be a big pain point. Users talk about the hassle of having to make phone calls and the obstacles they face when trying to cancel their service.

Customer Feedback: “Apparently, their policy… is that if you attempt to cancel before the current billing period ends, the cancellation… won’t take effect until the start of the next billing cycle.”

In-Store Cancellation

There’s some confusion about whether you can cancel in-store. Some people say you can just go to the store, while others were told to call customer service instead.

Customer Feedback: “You can totally swing by the store to cancel your Optimum internet, no need to call ahead.”

Retention Tactics

Optimum seems to try hard to keep customers from leaving by offering deals and making the cancellation process difficult.

Customer Feedback: “The wait till someone finally came on seemed to take FOREVER… I’m sorry but this ‘process’ is unacceptable.”

Lengthy and Repeated Calls

Some users report having to call multiple times and spend a lot of time on the phone to finally cancel their service.

Customer Feedback: “I was on the phone for a total of 11:17… Now to drop off the old router at the store and that will be that.”

Overall Experience

The overall experience of canceling Optimum services is described as frustrating and time-consuming, with many users advising others to avoid the company.

Customer Feedback: “DO YOURSELF A FAVOR AND AVOID THEM.”

Best Internet Service Providers 2024

An Internet Service Provider (ISP) is a company that gets you connected to the Internet. They handle everything from the tech to the infrastructure, offering various types of connections like fiber, cable, DSL, and satellite to suit different needs. If you’re looking around for a new internet service provider, check out these top picks:

ISP Name Monthly Cost Connection Type Download Speed (Mbps) Contact Number
Verizon Fios $49.99 and Up Fiber 300 Mbps – 2.3 Gbps 1-800-837-4966
AT&T Internet $55.00 and Up Fiber, Wireless 10 Mbps – 5 Gbps 1-866-586-4150
Xfinity Internet $19.99 and Up Hybrid Fiber-Coax 50 Mbps – 2 Gbps 1-800-934-6489
WOW! Internet $30.00 and Up Hybrid Fiber-Coax 300 Mbps – 1.2 Gbps 1-866-496-9669
Spectrum Internet $49.99 and Up Hybrid Fiber-Coax 300 Mbps – 1 Gbps 1-888-369-2408
Mediacom $19.99 – $59.99 Hybrid Fiber-Coax 100 Mbps – 1 Gbps 1-844-274-6753
Kinetic by Windstream $39.99 – $324.99 Fiber, DSL 500 Mbps – 8,000 Mbps 1-855-530-0029

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Summary

To avoid paying network enhancement fees, now is the time to cancel your Optimum Services, and the only way to do that is by calling them on the phone. Here are the steps you can follow:

  1. Call their Customer Service Hotline based on your location
  2. Speak to a representative
  3. Mention the services that you wanted to cancel
  4. Provide all your account information
  5. Ask for the reference number of the cancelation request
  6. Ask for confirmation of cancelation via email

Any leased equipment should be returned ASAP to avoid any charges from Optimum. Remember that there are no refunds for partially used services. you can cancel up to the last day of your current billing period, and the cancellation will take effect at the end of that period. If you cancel after a new billing period has started, the cancellation will take effect at the end of that new period.

Last Updated on July 07, 2024
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Disclaimer: The information provided in this website is for educational purposes only and should not be considered as financial advice. Consult with a financial professional for personalized guidance regarding your specific situation.

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