Are you tired of trying to cancel your Ooma service? Many users have encountered problems, facing endless emails, calls, and delays when attempting to port their numbers away from Ooma.
In this article, we’ll show you how to cancel Ooma services. By following these straightforward steps, you can cut through the red tape and avoid the usual pitfalls of canceling.
How to Cancel Ooma Services
Whether you are subscribed to Ooma phone or home security services, you must know their main hotline number for cancellation purposes. Here are the steps to cancel your Ooma Services on phone call:
- Call their customer service team at 1-888-711-6662
- Connect to a live agent
- Ask for cancellation of service
- Provide your account information such as name, address, account number, billing information
- Provide your reason for cancellation
- Be firm that you want to cancel now and don’t accept any promotions from them
- Ask if there are outstanding balances that you need to pay
- Ask for confirmation of cancellation via email
How to Cancel Ooma Without Calling
Here are the steps to cancel your Ooma services using their live chat which is available 24 hours per day:
- Go to https://support.ooma.com/home/contact-us/
- Click the Live Chat button
- Fill in your details
- Click Submit Request
How do I Return My Ooma Device?
You need to contact their customer service at 1-888-711-6662 in order for them to set this up. Ooma will charge you for the shipping cost.
Remember that if you bought products from third-party sellers like Costco, Best Buy, or Amazon, you need to contact Ooma customer service first for cancellation before you can return the products to the third party seller.
What is Ooma’s Refund Policy?
30-Day Money-Back Guarantee
- Ooma offers a 30-day money-back guarantee for all Ooma Office hardware purchases.
- This guarantee allows you to return your hardware within 30 days if you are not satisfied with the service.
- The cost of the first month of service is non-refundable.
- You are responsible for the shipping costs to send the hardware back to Ooma.
- Refunds are processed upon receiving the returned hardware.
- Ooma does not refund service fees for unused service terms, taxes, or prepaid balances.
User Experiences of Cancelling Ooma Services
We have gathered some of the users’ experiences when canceling their Ooma services, here are as follows:
- Ooma tried to bill for the next month even after cancellation and getting a confirmation.
- Ooma charged more than once in one month, and when trying to cancel, the representative kept making promises and putting the customer on hold. Eventually, they said there would be cancellation fees, despite saying there was no contract at first. Planning a complaint with BBB.
- Canceling the account was a nightmare. After nearly 20 minutes on hold, the representative read from a script offering options to keep the account that needed multiple interruptions to get them to cancel. After being a customer for over ten years, I was relieved to finally be done with their service.
- The cancellation process was frustrating. It took repeating that I wanted to cancel many times before it was processed by the representative. It felt like trying to cancel AOL years ago – not pleasant.
- Ooma reinstated the account without consent and continued billing after sending a cancellation confirmation. The issue had to be addressed again and reported to the FCC & FTC.
Best Alternatives to Ooma
Thinking about switching from Ooma? Here are some great alternatives to consider. Each one comes with its own set of features and benefits, so you can find the best fit for your needs.
Vonage
What They Offer:
- Unlimited calls to the U.S., Canada, Mexico, and Puerto Rico.
- Handy mobile app for calls on the go.
- Voicemail transcriptions are sent straight to your email.
- 411 directory assistance.
Why You’ll Love It:
- Well-known for reliable service and extensive network.
- Flexible plans for both homes and businesses.
- Great customer support.
How It Compares:
- Vonage has more international calling options than Ooma.
- Prices are a bit higher but come with a broader range of features.
RingCentral
What They Offer:
- Unified phone, video conferencing, and messaging.
- Integration with tools like Microsoft 365 and Google Workspace.
- Advanced call management features.
- Apps for both mobile and desktop.
Why You’ll Love It:
- Perfect for businesses needing a full communication solution.
- Scalable plans that grow with your business.
- High customer satisfaction and dependable service.
How It Compares:
- More suited for businesses, offering more than just VoIP services.
- Robust feature set that exceeds traditional VoIP offerings.
MagicJack
What They Offer:
- Low-cost phone service with unlimited calls to the U.S. and Canada.
- A portable device that connects to any internet-enabled device.
- Features like voicemail, call forwarding, and caller ID.
Why You’ll Love It:
- Extremely affordable, and great for budget-conscious users.
- Simple setup and is very user-friendly.
- No contracts or long-term commitments.
How It Compares:
- Basic compared to Ooma, with fewer advanced features.
- Ideal for users looking for a straightforward, low-cost solution.
Grasshopper
What They Offer:
- Virtual phone system aimed at small businesses.
- Multiple extensions, call forwarding, and voicemail.
- Toll-free, vanity, and local numbers.
- Mobile app for managing calls on the go.
Why You’ll Love It:
- Tailored for entrepreneurs and small businesses.
- Easy setup and management.
- Helps you maintain a professional image without expensive equipment.
How It Compares:
- Focuses on business features rather than residential use.
- Gives your business a professional touch with customizable phone numbers.
Skype
What They Offer:
- Free Skype-to-Skype calls and video chats.
- Low-cost rates for international calls.
- Instant messaging and file sharing.
- Integration with Microsoft Office.
Why You’ll Love It:
- Popular and widely used platform.
- Great for both personal and business communication.
- Flexible options for various needs.
How It Compares:
- Less focus on traditional phone service, and more on video and messaging.
- Often used as an additional communication tool.
Related article: How to Cancel Your Hughesnet Internet Service
Summary
Canceling your Ooma service can be done by calling Ooma’s customer service at 1-888-711-6662. When you get a live agent, tell them you want to cancel, give them your account details, firmly decline any promotional offers, check if there’s an outstanding balance, and request a confirmation email for your cancellation.
If you prefer not to call, you can cancel via live chat by going to the Ooma support page, clicking on the Live Chat button, filling in your details, and submitting the request.
If you need to return your Ooma device, you’ll have to contact customer service to arrange the return and remember that you’re responsible for the shipping costs. Ooma offers a 30-day money-back guarantee on hardware, but the first month’s service fee isn’t refundable. Refunds are processed once the hardware is returned. However, they do not refund unused service terms, taxes, or prepaid balances.
