McAfee antivirus software is one of the best in the market and has won several awards, including “Product of the Year” and “Gold Award for Malware Protection.” It received PC Mag’s Editor’s Choice Award 32 times.
So why cancel your McAfee subscription if it’s the best? Doesn’t your computer deserve Fort Knox-like security software? After all, 2,244 cyber attacks happen daily.
Despite all of its accolades, McAfee isn’t for everyone. You won’t need the bells and whistles if you don’t use your computer for work or online banking. A simpler anti-virus program that provides scanning, dark web monitoring, and firewalls might do the job and fit the budget.
Compared to other antivirus software in the market, McAfee is more expensive.
McAfee’s products have a 30-day money-back guarantee. If you qualify, find out how to cancel your McAfee subscription and get a refund.
How to Cancel Your McAfee Subscription
Turn off the McAfee auto-renewal option to cancel your McAfee subscription. Go to the McAfee website, log into your account, and cancel the auto-renewal option in your subscription.
You can also cancel your McAfee subscription by chat or phone.
If you purchased your subscription from the App Store, cancel using your iPhone. If you purchased at the Google Play Store, cancel with Android.
💡Note: You’re still protected by McAfee until the term of your subscription expires.
How to Cancel McAfee Subscription on the Website
Follow the steps below to cancel your subscription on the McAfee website.
- Go to the McAfee website.
- Log into your Account.
- Click “Subscriptions.”
- Click “Manage Subscriptions.”
- Click “Turn Off Auto-Renewal.”
- Click “Turn Off Auto-Renewal” when you see, “Before you turn off auto-renewal, check out our special subscription offers.”
💡Pro Tip: McAfee offers a 30-day money-back guarantee that extends to 60 days after the first billing cycle.
After you’ve turned off the auto-renewal feature, go to the Customer Service page to confirm if your subscription was canceled and to find out if you qualify for a refund.
How to Cancel Your McAfee Subscription by Contacting Customer Service
You can cancel your subscription by contacting Customer Service at the website Support Page.
There are two options to contact Customer Service: By Phone or chat support.
The Support Page will automatically show your region’s customer service number. If you don’t see any number, click the “Countries and Phone Numbers” box.
Click the chat box to start a session with an agent.
Follow the steps below to cancel your McAfee Subscription by phone or chat support.
1. Prepare the following documents before contacting customer service:
- McAfee subscription reference number
- Mobile number
- Email address
2. Inform the customer service agent that you want to cancel your subscription.
3. The agent will ask why you want to cancel. They might entice you to keep your subscription by presenting special offers and a discount on your renewal.
4. Explain why you are canceling your subscription but decline the offers.
5. The agent will walk you through the cancelation process.
6. Request for a confirmation email if your cancelation request is approved. Ask if they can send you a copy of the chat log.
💡Note: Alternatively, you can contact McAfee’s customer service group through its social media pages.
What to Do if McAfee Continues to Charge You For a Subscription
McAfee or other service providers might continue to bill you for a new subscription after you’ve canceled it.
Sometimes, it’s because you might have an outstanding balance on your account. It’s also possible you forgot to submit the documents required to cancel your subscription.
It’s a good idea to always document the cancelation process. Request written confirmation of the cancellation or a copy of the chat log.
If you believe the additional charges aren’t warranted, you can request the bank or the credit card issuer to suspend payments. You’ll be asked to present documents that prove you followed the cancelation process.
How to Cancel McAfee Subscription on iPhone
Follow the steps below to cancel your McAfee subscription using your iPhone.
- Open “Settings” on your iPhone
- Tap your “Apple ID”.
- Tap “Subscriptions”.
- Under “Active Subscriptions,” tap “McAfee.”
- Tap “Cancel Subscription”.
How to Cancel McAfee Subscription on Android
Follow the steps below to cancel your McAfee subscription using Android.
- Open the McAfee app.
- Tap the Gear icon at the bottom of the screen.
- Tap “My Account”.
- Tap “Manage my Account.”
- Log into your account.
- Tap “Auto-Renewal”.
- Tap “Update Settings”.
- Tap “End Membership”.
- Tap “End Membership” when you see “Before you go…”
Note: Since you signed up for the subscription via a third party, all questions and concerns can only be addressed to the App Store or the Google Play Store and not McAfee.
Does McAfee Offer a Refund After Canceling McAfee Subscription?
Yes – but you have to qualify for a refund.
To find out if you qualify for a refund, contact Customer Service. Enter your location to get the contact information of the McAfee customer service group handling your region.
If you purchased your McAfee subscription from the App Store, follow the steps below to find out if you qualify for a refund:
- Go to Apple’s report a problem website.
- Sign in using your Apple ID and password.
- Tap “I would like to…”
- Select “Request a refund.”
- You’ll be given reasons why you want to request a refund. Choose one reason, then tap “Next.”
- Choose the McAfee product you bought, then tap “Submit.”
How to Request a Refund
You can request for a refund after canceling your McAfee subscription by calling customer service.
Before you make the call, have the following information ready:
- Subscription reference number
- Email address
- Billing address,
- Phone number
- Debit/credit number used to pay for the subscription.
Follow the steps below to request a refund for your subscription.
- Go to the McAfee Support page.
- Click “Request a Refund”.
- You’ll be given the following options to contact customer support:
If you qualify for the refund, customer service will process it right away.
How to Delete McAfee Software From Your Device
After you receive the refund, you must delete McAfee from your device.
1. How to Delete McAfee Software From Your PC
Follow the steps below to delete McAfee from your PC.
- Click “Search”.
- Type “Programs and Features” or “Add and Remove Programs”.
- Click “Programs and Features” or “Add and Remove Programs”.
- Right-click “McAfee.”
- Click “Uninstall” and follow the instructions.
- Reset your PC if required.
2. How to Delete McAfee Software From Your iPhone
Follow the steps below to delete McAfee from your iPhone.
- Press and hold the McAfee Security app until the icon starts wiggling.
- Tap the minus sign that appears on the left side of the icon.
- Tap “Delete”.
- Tap “Home” or “Done”.
3. How to Delete McAfee Software From Android
Follow the steps below to delete McAfee from Android.
- Open “Settings “
- Tap “Location & Security” or “Lock Screen and Security.”
- Tap “Device Administrators”.
- Remove “McAfee Security” or “McAfee Mobile Security”.
How to Manage Your McAfee Subscription
If your subscription is active, McAfee will automatically update and upgrade the software whenever a new version is available.
McAfee recommends that you keep the auto-renewal feature open. Auto-renewal ensures you have the latest version of McAfee anti-virus protection for your devices.
If you decide to cancel your subscription, McAfee will send you a reminder one month before the auto-renewal feature is set to expire.
To find out if your subscription has expired, log into your account and go to “My Account” to check its status.
Summary
Cancel your McAfee subscription by turning off the auto-renewal function in your account. You can also cancel your subscription by contacting customer service.
Use your iPhone to cancel your subscription on the App Store and Android on Google Play.
Canceling unwanted subscriptions is a great way to save money. If you’re unsure how many subscriptions you signed up for, get Cushion.
It’s a finance app that can locate and cancel unwanted subscriptions with one click. With Cushion, you can generate more savings and stretch your monthly budget.
