Online stores like FYE make shopping easier, more convenient… and more expensive.
FYE has developed a reputation for being expensive. Shoppers report that items marked “for sale” or “for clearance” are rarely priced below retail price. Considering the $11.99 monthly membership fee, the 10% discount on purchases might not be worth it.
Learn how to cancel your FYE Backstage Pass VIP membership and look for another outlet to get your retail therapy. At the end of this guide, we’ll also show you three fun alternatives to shopping at FYE.
FYE’s Official Methods For Canceling a Backstage Pass VIP Membership
Here are FYE’s four methods of canceling a membership arranged in order of speed and ease of cancelation:
- Online: Go to the Customer Care page and click “End Membership,” or go to the Contact page and complete a contact form.
- Phone: Call customer service at 1-877-351-2131, 1-800-818-1941, or 1-877-351-2131.
- Email: [email protected]
- Snail Mail: Send certified mail to:
FYE Backstage Pass VIP
P.O. Box 6175
Westerville, OH 43086-6175
💡 Pro Tip: Your FYE Backstage Pass VIP Membership automatically renews monthly. Cancel your membership before it renews to avoid getting charged another month’s fee. FYE will contact you before your membership expires.
How to Cancel Your FYE Backstage Pass VIP Membership Online
You can cancel your membership online by going to the Customer Care page or Contact page.
Cancel through the Customer Care Page
- Go to the Customer Care page.
- Click “End Membership.”
- Log into your Account.
- Follow the prompts to cancel your membership.
Cancel through the Contact Page
- Go to the Contact page.
- Click “What can we help you with?”
- Select “Backstage Pass Membership.”
- Provide your personal information.
- In the Comment field, inform customer service that you want to cancel your membership.
- Review the information.
- Click “Send.”
How to Cancel Your FYE Backstage Pass VIP Membership by Calling Customer Service
Prepare the following information before calling customer service:
- Backstage Pass VIP membership number
- Official receipt as proof of purchase
- Email address
- Mobile phone number
- Home address
1. Call customer service at the following numbers:
- 1-877-351-2131
- 1-800-818-1941
- 1-877-351-2131
2. The customer service representative will verify your membership. Provide them with the required information.
3. Get the name of the representative. Inform them that you want to cancel your membership.
4. Expect them to ask why you want to cancel. They’ll entice you to stay by presenting special offers or discounts.
5. Provide a reason for canceling your membership. If the offers don’t entice you, decline and reiterate your decision to cancel.
6. The representative will walk you through the cancelation process.
7. Ask them to email confirmation if your membership has been canceled.
💡 Note: Customer service hours are 9:00 am to 11:00 pm ET, Monday through Friday. If you availed of the one-month free trial, cancel your membership before the trial period ends. Failure to cancel in time will automatically make you a member. You’ll be charged $11.99 the following month.
How to Cancel Your FYE Backstage Pass VIP Membership by Email
Prepare an email addressed to [email protected] with the subject line “Cancelation.”
1. Provide the following information in your email:
- Backstage Pass VIP membership number
- Official receipt as proof of purchase
- Email address
- Mobile phone number
- Home address
2. Inform customer service that you want to cancel your membership. Provide a reason for cancelation.
3. Conclude your email by asking them to send an email confirmation that your membership was canceled.
- You can expect customer service to respond by email or phone call and ask why you decided to cancel your membership.
- Although you stated a reason, this is their opportunity to convince you to stay. Likewise, expect them to entice you with special offers or discounts.
- If you’re uninterested, decline the offers and reiterate your decision to cancel. Remind them that you want to cancel before your membership is renewed.
💡 Note: If you don’t receive a response from FYE customer service in 24 hours, call them at 1-877-351-2131, 1-800-818-1941, or 1-877-351-2131.
How to Cancel Your FYE Backstage Pass VIP Membership by Snail Mail
Follow the same procedure we outlined for canceling by email. Here are a few reminders before mailing your cancelation request:
- Mail your cancelation request at least two weeks before your membership expires. Two weeks is enough time for FYE to receive and respond to your letter.
- Include a copy of your official receipt as proof of purchase and a copy of a valid government-issued I.D. to verify your identity.
- Use certified mail instead of regular mail. Certified mail allows you to track the delivery of your letter. You’ll know when it was received by FYE.
Mail your letter to:
FYE Backstage Pass VIP
P.O. Box 6175
Westerville, OH 43086-6175
If you haven’t received a response from FYE customer service in seven to 10 days, call them at 1-877-351-2131, 1-800-818-1941, or 1-877-351-2131.
What are the Best Alternatives to FYE?
Saving money is a great idea… but from time to time, we also need retail therapy.
FYE has built a reputation as a leading retailer of entertainment and pop culture merchandise. From “YooTooz Spiderman” to “Funko Pop Mecha-Godzilla,” FYE knows what’s trending in the world of pop culture.
However, it’s no secret that FYE is expensive. You can save money AND get your shopping fix if you take some time to look for better deals.
Here are some of the best alternatives to shopping at FYE:
1. Sideshow
Sideshow is an online store that sells action figures, statues, print art, and replicas of popular characters from Marvel, DC, Star Wars, Disney, Harry Potter, and anime.
Sideshow can be expensive… but they offer generous discounts of up to 30% and flexible payment options.
Compared to FYE, Sideshow scored higher in TrustPilot.
FYE scored 1.5 out of five stars from only 38 reviews.
In contrast, Sideshow scored 4.6 out of five stars from 4,211 reviews!
2. Entertainment Earth
Entertainment Earth sells a wide selection of pop culture merchandise that you won’t find anywhere else.
In addition to Marvel, DC, Disney, Star Wars, and anime, Entertainment Earth also sells McFarlane Toys, Transformers, G.I. Joe, Dragon Ball Z, One Piece, Godzilla, Sanrio, and horror memorabilia.
Entertainment Earth guarantees the lowest prices. According to the website, if you find an item priced lower, Entertainment Earth will PAY you 110% of the difference!
Entertainment Earth scored 4.1 out of five stars out of 497 reviews in TrustPilot.
3. Attend Conventions and Trade Shows
Conventions like Comic Con and Toy Con attract thousands of pop culture sellers.
Among the usual exhibitors are:
- Disney
- Funko
- Hasbro
- Marvel
- Lucas Film LTD.
- Her Universe
You can get good discounts from the exhibitors, and if you’re lucky, you might come across a few rare finds that you won’t find anywhere else.
There are many ways to find amazing collectibles without paying for an FYE Backstage Pass membership… and it might be more fun.
As collectors know, sometimes the fun is in the hunt!
Frequently Asked Questions (FAQs)
1. How do I cancel my FYE Backstage Pass membership?
The FYE Backstage Pass is different from the FYE Backstage Pass VIP membership.
The Backstage Pass can be purchased at an FYE store, costs $25, and is renewable yearly.
Follow the steps below to cancel your FYE Backstage Pass membership.
- Go to the FYE store where you bought your membership.
- Talk to the store manager and inform them that you want to cancel your membership.
- Present your official receipt as proof of purchase.
💡 Note: FYE will issue a full refund if you cancel your membership the same day you bought it.
2. How do I find my FYE Backstage Pass number?
You can find your FYE Backstage number in the following ways:
- Check the welcome email from FYE.
- Log into your Account and go to the Profile section.
- Call customer service at 1-877-351-2131, 1-800-818-1941, or 1-877-351-2131.
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Summary
The fastest way to cancel your membership is to click the “End Membership” button on the Customer Care page. You can also complete a contact form on the Contact page.
You can also cancel by calling 1-877-351-2131, 1-800-818-1941, 1-877-351-2131, or by sending a cancelation request via email to [email protected] or snail mail to: FYE Backstage Pass VIP P.O. Box 6175, Westerville, OH 43086-6175
If you haven’t received confirmation from FYE, call customer service at the above numbers.
